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Today, Michael Doherty talks about managing vehicle check-ins through the lens of offense vs defense. He says you should take an offensive approach by documenting the vehicle's condition with photos and notes during the check-in process. Additionally, he discusses how to improve customer satisfaction by cleaning the interior of their vehicle. Finally, Michael encourages collaboration between service advisors and technicians to ensure customer vehicles are treated with care.

00:00 Encouraging Night Drops for Efficiency

05:47 Pre-Service Vehicle Check Protocol

08:19 Car Maintenance Tips

12:26 Missed Opportunity in Car Detailing

13:57 Interior Trim Clips Advice

16:38 Revitalizing Advisors: Autofix Podcast

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