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Today, Chris is joined by Kacie Presnell. Kacie shares her thoughts from her experience in improving service advisor's skills. A key focus she stresses is to personalize communication with each customer. Additionally, Kacie says it's also important for technicians to be involved in the diagnostic process with advisors. 

00:00 Paramedic vs. ER Nurse Stress

04:39 Overwhelmed by Auto Maintenance Lists

07:47 Inspection Expectations and Customer Training

11:18 Pay Frequency and Financing Options

14:25 Post-Election Spending Relaxation on Vehicles

16:10 Expensive Vehicles and Parts Obsolescence

22:22 Deflecting Blame in Auto Conversations

23:48 Balanced Car Assessment: Highlight Positives

28:03 Autofix Advisor Cast Conclusion

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Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at [email protected]. We look forward to connecting with you!