As a business owner, you know the value of having a thriving community, but do you really understand how to create one? In this four-part series, I’ve been sharing the four foundational elements you need to create a thriving online community that increases your reach, retention, and revenue. 

In part three, I’ll be talking about the third pillar of my Community Cultivated™ framework which is something that you do every day in your organization. It’s probably something that you think about often. 

However, I’m certain that you aren’t giving it the attention it deserves. In this episode, I share what this element is and break it down into three areas you need to be paying attention to as you serve your members. 

If you get these three areas buttoned up, you’ll be able to deliver an amazing and consistent customer experience that keeps your customers happier longer. 

Let’s dive into the importance of this third pillar in your business!

Key Takeaways:

- The third pillar to building a great online community (00:00)

- Why is communication so crucial for your community? (03:01)

- Outgoing communication principles (05:32)

- Incoming communication principles (06:35)

- How are you engaging your community? (08:30)

Additional Resources:

- (Free Download) 77+ Ideas for Building a Stronger Community: https://bit.ly/connection_ideas

- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast so you never miss an episode!