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This week,  Charley sits down with Brooke Birkey, a master in law firm intake coaching and business development for firms of all sizes. Brooke shares insights on emotional intelligence and lifts the veil around the science behind effective client intake.  

Together, they dive into the crucial role of personality assessments, the power of role-playing in intake training, and how law firms can optimize their hiring, including: 

•  Processes to find the best intake specialists.
•  Creating a more empathetic yet efficient intake process. 
•  The four quadrants of emotional intelligence and how they impact decision-making.

And more!

Brook also offers a customer service diagnostic and can transform your intake process as a secret shopper. Click this link and see how her expertise can transform your law firm today.