Welcome back to The Modern Hairstylist Podcast! In this episode, we are speaking about strategies for those tricky clients and setting clear expectations. As hairstylists, we pride ourselves on our communication skills, but sometimes the data tells a different story. Did you know that while 87% of hairstylists claim they always conduct a consultation, only 7% of clients feel they've had one? This episode is all about bridging that gap and ensuring your consultations are foolproof, even with the most challenging clients.

Miscommunication can lead to unhappy clients, negative reviews, and unwanted extra work like redoes or refunds. It's essential to protect your reputation and ensure client satisfaction from the start. Today, I'll share some lesser-known consultation tips that can save you from these pitfalls. Whether you believe you're already great at consultations or feel you have room to grow, this episode will provide you with valuable insights to enhance your skills and safeguard your business.

One game-changing tip is to turn your client away from the mirror during the consultation. This simple move can make a huge difference, especially with clients who may feel insecure. By removing the mirror distraction and establishing eye contact, you can regain control of the conversation and ensure that the client is fully engaged and focused on your discussion. This approach helps break down barriers and makes the client feel more connected and understood.

Additionally, using visual aids and the client's own words can significantly improve communication. Always encourage clients to provide pictures of their desired look and show them your visual aids to set realistic expectations. Repeating their words back to them and asking them to repeat your plan ensures mutual understanding. And, of course, never underestimate the power of agreeing on the price upfront. Transparency about costs can prevent misunderstandings and make the entire experience smoother and more pleasant for both you and your client.

Tune in to this episode for these tips and more to elevate your consultation game. Remember, consultations are the foundation of a successful appointment. By refining your strategies, you'll not only meet but exceed your clients' expectations, leading to happier clients and a thriving business. Don't forget to subscribe for more valuable insights every week, and leave us a five-star review if you find our episodes helpful. Let's make your consultations more effective and enjoyable for everyone involved!

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