Operators

Operators

By Sean Frank, Mike Beckham, Matt Bertulli, and Jason PanzerBusinessEntrepreneurship
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Operators episodes

  • E051: Workload Strategy, Personal Finance, Q1 Recap, Liquidity & More

    00:00 Introduction and Overview

    09:04 Personalized Investing

    16:33 Growing your brand is hard

    27:50 Managing Illiquid Assets

    38:32 Employee Stock Ownership Plans (ESOPs)

    50:31 Investing in Growth Before It's Needed

    58:00 HexClad and Amazon

    01:09:24 Q1 Recap at Simple Modern


    Operators Exclusive Slack: ⁠⁠https://9operators.slack.com/join/shared_invite/zt-20pd2eq4n-UVM6oTQkdltEwLINwkCWIA#/shared-invite/email⁠⁠


    Powered By:


    Fulfil.io.https://bit.ly/3pAp2vuThe Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands.


    Northbeam.https://www.northbeam.io/


    Sendlane.https://learn.sendlane.com/operators


    Visit Our Website: https://www.9operators.com/

    1 hr 18 min
  • E050: Cody Plofker: Marketing Strategies, Meta Advertising, Maximising Contribution, International Market Expansion

    00:00 Introduction

    03:09 Panzerism: Trust No One

    04:06 Termination of Relationship with an Agency

    07:53 Success, Failure, and Overvaluing Contributions

    09:46 Building Trust and Hiring Practices

    13:32 Challenges with Meta Advertising

    15:00 Diversification into Other Channels

    25:17 Transitioning to Other Channels

    27:40 The Importance of Profitability and Knowing Your Numbers

    30:01 Dealing with Meta Performance Issues

    31:01 Navigating Conversion Lag and Meta Changes

    36:19 Balancing Growth and Efficiency

    47:17 The Power of Product, Market, and Channel

    48:40 The Success of Retail Stores

    57:37 Expanding into International Markets

    59:35 The Importance of Translating Content


    Operators Exclusive Slack: ⁠https://9operators.slack.com/join/shared_invite/zt-20pd2eq4n-UVM6oTQkdltEwLINwkCWIA#/shared-invite/email⁠


    Powered By:


    Fulfil.io.https://bit.ly/3pAp2vuThe Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands.


    Northbeam.https://www.northbeam.io/


    Sendlane.https://learn.sendlane.com/operators


    Visit Our Website: https://www.9operators.com/

    1 hr 3 min
  • E049: Connor from Ridge: Artificial Newness, Channel Activation, Content Planning, Pricing Strategy

    02:00 Preparing for Father's Day

    07:14 Content Planning and Pricing Strategy

    11:11 Media Mix and Channel Activation

    29:45 Channel Diversification and Crop Rotation

    32:39 Initial Wins and Marketing Strategy

    33:36 Challenges with Meta Platforms

    35:09 Identifying Issues and Taking Action

    36:08 Reallocating Budgets and Measuring Incremental Lift

    38:47 The Importance of CPM and Channel Diversification

    44:12 Building Redundancy and Expanding Product Categories

    51:07 Creating Artificial Newness and Leveraging Influencers

    52:19 The Importance of Off-Platform Metrics and International Markets

    Operators Exclusive Slack: https://9operators.slack.com/join/shared_invite/zt-20pd2eq4n-UVM6oTQkdltEwLINwkCWIA#/shared-invite/email

    Powered By:

    Fulfil.io.https://bit.ly/3pAp2vuThe Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands.

    Northbeam.https://www.northbeam.io/

    Sendlane.https://learn.sendlane.com/operators

    Visit Our Website: https://www.9operators.com/

    1 hr 1 min
  • E048: Roman Khan: Buying and Growing DTC Companies

    00:00 Introduction and Background to Roman

    06:05 Roman's Journey and Current Ventures

    10:14 Lessons from Rocket Internet

    13:29 Communication Platforms and Future Plans

    24:32 The Importance of Supply Chain Management

    31:02 Building Strong Relationships with Suppliers

    32:21 Using Factories as Financing Partners

    32:55 Negative Cash Conversion Cycles and Negotiation

    35:14 Building Transparent and Trusting Relationships with Suppliers

    38:38 The Success of Multi-Brand Models

    41:28 Investing in Kanpai Foods

    44:37 Finding Success in Focusing on a Superpower

    49:10 Preparing for the Future Beyond Meta

    52:00 Living and Doing Business in Hong Kong


    Operators Exclusive Slack: https://join.slack.com/t/9operators/s...

    Powered By:
    Fulfil.io.
    https://bit.ly/3pAp2vu
    The Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands.
    Northbeam.
    https://www.northbeam.io/
    Sendlane.
    https://learn.sendlane.com/operators
    Visit Our Website: https://www.9operators.com/

    1 hr 6 min
  • E047: DTC Hardships, Amazon Fees, Klaviyo Agency Move & More

    00:00 Introduction and Market Update

    07:39 D2C Apocalypse: Meta Issues
    33:02 The Challenges of Being an Amazon Seller
    34:21 The Importance of a Differentiated Value Proposition
    35:07 The Evolution of Direct-to-Consumer (DTC) Brands
    36:01 The Role of Product and Brand in Retail
    37:28 The Potential Ban of TikTok
    38:13 Regulatory Concerns and Potential Buyers for TikTok
    40:14 The Uncertainty of TikTok's Future
    42:31 Considering the Impact of TikTok's Potential Ban
    44:21 The Need for Focus and Product Differentiation
    45:59 The Difficulty of Attribution in Advertising
    48:10 The Importance of Content and Influencers on TikTok
    49:17 The Challenges of Diversification in the Current Landscape
    53:25 The Value of Focusing on Product Quality
    55:14 The Challenges of Being a Low-Profit, Low-Growth Commerce Brand
    56:08 The Risks of Going Public as a DTC Brand
    58:16 The Importance of Brand Partnerships and Collaboration
    59:31 The Summary of the Armageddon Episode

    Operators Exclusive Slack: https://join.slack.com/t/9operators/s...
    Powered By:
    Fulfil.io.
    https://bit.ly/3pAp2vu
    The Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands.
    Northbeam.
    https://www.northbeam.io/
    Sendlane.
    https://learn.sendlane.com/operators
    Visit Our Website: https://www.9operators.com/

    1 hr 4 min
  • E046: Ridge Retreat, Measuring Brand Awareness, The Rising Cost of Advertising & More.

    00:00 Ridge Retreat

    03:12 Off-Site Team Building

    06:08 Challenges of Hosting Retreats

    07:36 New Product Launch: Hexclad Pizza Steel

    11:51 Measuring Brand Awareness13:18 Aided and Unaided Awareness

    15:21 Actionable Insights from Brand Awareness Data

    20:59 Awareness vs Competitors

    25:11 The Size of the Market

    29:14 Expanding the TAM

    31:05 Brand Awareness vs Brand Affinity

    33:01 Building Market Share Regionally

    35:24 The Importance of Household Penetration

    36:19 Creating Organic Demand and Network Effects

    41:21 The Rising Cost of Advertising

    44:22 The Limitations of Market Share

    51:10 Failure as a Learning Experience


    Operators Exclusive Slack: https://join.slack.com/t/9operators/s...


    Powered By:


    Fulfil.io.

    https://bit.ly/3pAp2vu

    The Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands.


    Northbeam.

    https://www.northbeam.io/


    Sendlane.

    https://learn.sendlane.com/operators


    Visit Our Website: https://www.9operators.com/

    59 min
  • The Ridge X Marques Brownlee Partnership: A Deep Dive

    In this episode, the Operators discuss Ridge's recent announcement that they've partnered with Marques Brownlee, the number one tech YouTuber. The decision to bring in Marques as an investor, advisor, and board member is driven by the belief that creator-led brands are the future. Sean explains that the skills that made Ridge successful in the past, such as digital marketing, are no longer as relevant due to changes in the digital advertising landscape. The partnership with Marques aims to leverage his expertise in content creation and storytelling to elevate Ridge's brand.


    01:11 Ridge's Partnership with Marques

    05:46 The Importance of Standing Out

    08:32 Impact on Marques' Relationships with Competitors

    10:27 The Decision to Bring in an Equity Partner

    11:38 Considering the Future of Creator-led Brands

    15:37 The Marriage of Creators and Successful Brands

    22:26 Involvement of Creators in Product Development

    23:29 Learning from Hexclad's Partnership with Gordon Ramsay

    24:16 Inspiration and Goals for Ridge

    24:57 Choosing Influencers: Reach vs. Brand Alignment

    27:04 Being Patient and Making the Right Move

    28:27 Finding a Person with a Track Record of Relevance

    29:09 Tiered Approach to Brand Partnerships

    30:37 The Value of Organic Content and Authentic Partnerships

    33:06 Building Relationships with Influencers

    36:32 The Future of Organic Content for Brands

    37:08 Product Roadmap and Influencer Partnerships

    38:13 The Power Law of Organic Content

    39:01 The Importance of Getting Good at Organic Social

    40:21 Expanding into Different Communities and Markets

    41:36 Summary and Appreciation


    Operators Exclusive Slack: https://join.slack.com/t/9operators/s...


    Powered By:


    Fulfil.io.

    https://bit.ly/3pAp2vu

    The Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands.


    Northbeam.

    https://www.northbeam.io/


    Sendlane.

    https://learn.sendlane.com/operators


    Visit Our Website: https://www.9operators.com/

    47 min
  • E044: January retail sales, Yeti’s earnings, Shopify’s Q4 & More

    03:42 Discussion on January Retail Sales

    24:07 Analysis of Shopify's GMV in Q4

    33:09 Panzerism of the week

    41:49 Creating a Fun Work Environment

    44:00 Yeti's Earnings and Expansion into Cookware

    54:00 Challenges in the Bag Industry

    01:05:23 The Importance of Gross Margin in Business Growth


    Operators Exclusive Slack: https://join.slack.com/t/9operators/s...


    Powered By:


    Fulfil.io.

    https://bit.ly/3pAp2vu

    The Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands.


    Northbeam.

    https://www.northbeam.io/


    Sendlane.

    https://learn.sendlane.com/operators


    Visit Our Website: https://www.9operators.com/

    1 hr 7 min
  • E043: Shopify's price increase, Tapestry's earnings, TikTok as a marketing platform & more

    00:00 Introduction and Random Conversations

    06:00 Review of Tapestry's Earnings

    20:16 Discussion on Amer Sports IPO

    28:17 Analysis of Shopify's Price Increase

    42:16 Exploring TikTok as a Marketing Platform

    46:34 Sean's Bearish View on TikTok

    48:29 Overspending on Amazon Advertising

    53:24 Evaluation of TikTok

    57:13 Assessing TikTok's Audience Trust

    59:07 Complexity and Uncertainty in Geopolitics

    01:04:43 Handling the Unknown in Business

    01:05:38 Geopolitical Considerations


    Summary:

    In this episode, the Operators discuss various topics including Tapestry's earnings, the Amer Sports IPO, Shopify's price increase, and the effectiveness of TikTok as a marketing platform. They analyze the financial performance and growth potential of Tapestry, a well-run business in the accessories industry. The Operators also share their thoughts on Amer Sports' house of brands and the challenges of being an outdoor brand in a recession. They debate the impact of Shopify's price increase on businesses and the value it provides compared to other platforms. Finally, they discuss the view-through nature of TikTok and its potential as a search engine. The conversation covers topics such as overspending on Amazon advertising, the evaluation of TikTok as an advertising platform, assessing audience trust on TikTok, the complexity and uncertainty in geopolitics, and handling the unknown in business.


    Operators Exclusive Slack: https://join.slack.com/t/9operators/s...


    Powered By:


    Fulfil.io.

    https://bit.ly/3pAp2vu

    The Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands.


    Northbeam.

    https://www.northbeam.io/


    Sendlane.

    https://learn.sendlane.com/operators


    Visit Our Website: https://www.9operators.com/

    1 hr 7 min
  • E042: January Performance, International Thoughts, Sean's Challenge, Conditioning Customers & More

    00:00 January Performance

    03:06 International Expansion

    06:23 Competitor Challenges

    11:31 The Rise and Fall of Brands

    19:01 Surprising January Results

    22:03 International Market Opportunities

    32:00 Inventory Shortage

    38:54 Scaling and Customization Challenges

    39:28 Using Pre-Orders to Manage Demand

    40:13 Scarcity as an Asset

    41:46 Expanding to International Markets

    42:16 Leveraging Scarcity for Higher Margins

    45:13 Conditioning Customers to Act Quickly

    Summary: The conversation covers the performance of the Operators in January, the challenges and opportunities of international expansion, the rise and fall of brands, surprising January results, international market opportunities, and an inventory shortage problem. In this conversation, the Operators discuss various strategies for managing demand and scaling a business. They explore the challenges of scaling custom products, the use of pre-orders to control inventory, and the benefits of scarcity as a marketing tool. They also touch on expanding to international markets and the importance of conditioning customers to act quickly. They also help solve a challenge for Sean.


    Operators Exclusive Slack:https://join.slack.com/t/9operators/s...

    Powered By:

    Fulfil.io.

    https://bit.ly/3pAp2vu

    The Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands.


    Northbeam.

    https://www.northbeam.io/


    Sendlane.https://learn.sendlane.com/operators

    Visit Our Website: https://www.9operators.com/

    51 min

About Operators

From the publisher's feed

In the world of ecommerce, a legendary text group is rumored to hold the secrets to unimaginable success. The catch? You must have nine figures in revenue to gain entry. The world’s biggest brands…

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