With inflation, salaries, and reimbursement trends working against PT clinic owners, it's imperative to consider cheaper solutions to get more done and maintain/improve profits. Virtual assistants (VAs) can be a valuable tool to use and accomplish this, specifically. In this episode, Adam Robin, PT and Nathan Shields, PT share with private practice owners how they have found and used VAs to improve both personal production and production of teams in various departments - marketing, billing, admin, front desk, etc. Tune in now to learn how to strategically delegate tasks to VAs, so you can focus on your core responsibilities, deliver quality patient care, and drive growth in your clinics.

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Not all KPIs are created equal. In this episode, Eric Herman, PT, CCO of Buffalo Rehab Group, discusses some key KPIs that he uses to assess patient engagement, patient retention, and team member engagement. He explains how learning these metrics can serve as invaluable tools in assessing your clinic’s performance and making data-driven decisions. Eric emphasizes how if you have solid KPIs that reflect high engagement and retention then your clinic will be more productive, profitable, and have an amazing culture. Tune in now and learn how to take your clinic to new heights.

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Adam Robin, PT of Southern PT Clinic has been successful at adding specialties to his clinic. He has been providing additional revenue streams, opportunities for his team members, and needed services for his community. In this podcast episode, Adam shares his story. How he came about adding these specialties, what he learned along the way, and how they have benefitted his company overall. If a PT owner is considering adding pediatric physical therapy, OT, or speech therapy to their clinic, this episode is a must-listen.

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Artificial Intelligence (AI) will be changing a lot of what we do in the future, and its impact will definitely be felt in the physical therapy industry, but how? In this episode, we talk with Pedro Teixeira, MD, PhD who has developed an AI software to help PTs become both more compliant in their documentation AND encourage proper billing for our services. This is just the tip of the iceberg as to what AI will do for our profession, starting with addressing a pain point for every PT practice.

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Adam Robin of Southern Physical Therapy Clinic has been successful at finding and retaining quality talent even in a difficult season for finding it. In this episode, he shares with Nathan his successful recruiting, hiring, and retention actions that have generated well-aligned physical therapists and team members, and, thus, an amazing culture.

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The money talk can frequently overshadow the great work physical therapists do. No matter how great the person at the front desk sells and schedules physical therapy. Yet, they can't collect everything owed with the service. In this episode, Dee Bills of Front Office Guru emphasizes the need to hire and train their personnel to become comfortable with the money talk without sacrificing the financial welfare of the clinic. She shares how to handle and talk with teams about the conversation and upsets about money. It starts at the top, confirming the value of the service, addressing the "baggage" that people bring about money, and ultimately doing what's best for the patients and clinic. Optimize your front desk with Dee Bills!

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Adam Robin, the CEO and founder of Southern Physical Therapy Clinic, has joined the PT Owners Club as a business coach to empower PT owners to create freedom. In this episode, he shares the ONE THING he believes owners must develop to succeed in their businesses. Focusing on empowering and coaching your team helps them develop to provide the best patient experience. Leading your Dream Team to success will also lead your business to success. Based on his and Nathan's experience as an owner, leader of his team, and coach to PT owners, he shares what is needed to take the next steps and grow from full-time PT to the full-time leader of a successful business. Tune in to this episode with Adam Robin and grow from today's conversation.

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Leveraging technology is not easy for many PT clinics. It requires a change in flow, mindsets, and protocols that can make life difficult in a busy clinic. However, embracing technological options can, in time, generate better results for patients, providers, and the business. Vikram Sethuraman of PT Wired, a patient engagement app, share with us how apps like his can improve revenues in a physical therapy clinic by increasing patient engagement, improving collections, and implementing new remote therapeutic monitoring (RTM) codes.

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In the latest of installment of Reality Podcasting with PT owners Avi Zinn of Druid Hills PT, Avi shares with us the challenges he faced in 2022 - stagnant growth and a DECREASE in average reimbursement rate. This caused him to look closely at his practice, assess the numbers and determine what he needed to address. The things he uncovered - a bonus program that didn't account for the fact that the business was losing money, an $8 per visit decrease in average reimbursements, and a lack of structure at the front desk. By working those issues out he's seeing a great uptick in production and profit thru 1st Quarter of 2023.

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This podcast episode is taken from Nathan Shields' guest appearance on Rafi Salazar's "The Better Outcomes Show". In it, Rafi asks Nathan to share his business journey as a PT owner, from start-up to sale, as well as the introduction of EMG and musculoskeletal ultrasound into his business. There's plenty to learn from in this episode - Nathan's hardships and successes - that will be of value to current PT clinic owners.

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