Radical Candor: Communication at Work

We’ve talked about knowing whether or not being a manager is right for you and manager burnout, but what if no one wants to be a manager at all? Kim, Jason, and Amy discuss the challenges and motivations for becoming a manager. They explore the survey results that show a lack of interest in people management, the reasons behind it, the role of middle managers, and the emotional labor involved in being a manager.

Radical Candor Podcast Checklist

Get all the resources and show notes at RadicalCandor.com/podcast

Chapters
[00:00] Introduction
[00:38] Survey Results and TikTok Videos
[06:04] Motivations for Becoming a Manager
[10:11] The Role of Middle Managers
[12:21] The Challenges of Middle Managers
[21:19] Redefining the Role of Managers
[25:26] The Importance of Defining the Role
[28:06] The Value of Player Coaches
[29:41] Motivations for Becoming a Manager
[36:42] Inspiring Moments in Management
[43:14] The Radical Candor Checklist

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Kim is fresh back from SXSW where she was hosting a live episode of her other podcast Radical Respect — you may notice some bonus episodes of it in your feed — and officially launching her forthcoming book Radical Respect, available for pre-order everywhere books are sold. The team also discusses mentorship, the benefits and drawbacks of conferences and retreats, and they each paint a picture of their ideal Radical Candor getaway. Amy reflects on her 2013 SXSW experience, including an all-night hunt for Grumpy Cat.

Get all the notes and resources at RadicalCandor.com/podcast

Chapters
[00:00] SXSW Radical Respect podcast, and conference experiences. 
[04:15] Radical Respect and Conference Experiences. 
[10:31] Radical Candor and its Impact.
[16:40] Structuring a retreat for Radical Candor. 
[21:21] Retreat format and what fills people up. 
[23:37] Retreat planning for leaders with a focus on Radical Candor. 
[28:45] Mentorship and finding mentors for career success. 
[33:09] Mentorship dynamics and the importance of listening. 
[35:08] Empathy, mentorship, and helping others in the workplace.
[37:22] Mentorship and networking in the industry. 
[39:34] Mentorship and informal learning opportunities. 
[42:18] Radical Respect in the Workplace. 
[45:04] Mentorship, boondoggles, and effective communication.

Watch Kim and Wesley's live SXSW talk: Radical Respect: How To Work Together Better | SXSW 2024

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Kim, Jason, and Amy discuss a listener's question about how to confront and disrupt bias in management at work for women working in male-dominated fields. Jason and Kim role-play a scenario where a manager is clearly biased and explain how to disrupt bias in the moment. They also discuss documenting incidents and when it's time to go to HR.

Get all the show notes and resources at RadicalCandor.com/podcast.

Chapters
00:00 Confronting Bias at Work
08:26 Recognizing Bias and Growth Mindset
13:33 Going to HR or Addressing Bias Directly
19:09 Managing Up and Coaching Up
23:39 Role Play: Addressing Bias with Manager
28:15 Reflecting on the Role Play
34:59 Double Standards and Prejudice
37:11 Being Tough in the Workplace
39:03 Dealing with Biased Perceptions
41:40 Coaching Managers
43:26 Building Relationships with Managers
46:02 Addressing Bias and Prejudice
48:57 Creating Cultures of Open Communication
52:41 Building Solidarity and Documenting Incidents
54:49 Tips and Closing Remarks

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Amy and Jason engage in a thought-provoking conversation about the impact of AI at work in the realm of Radical Candor. They delve into the evolution of AI, its impressive and limiting aspects, and the challenges of its adoption. They also highlight the importance of interpersonal skills and domain expertise in the age of AI, and how it can be a game-changer in conflict resolution and communication. Jason showcases the Radical Candor Knowledge Bot and Practice Partner as prime examples of AI applications in the field.

Get all of the show notes and resources at RadicalCandor.com/podcast.

Chapters
00:00 Introduction and AI Identity
02:26 The Evolution of AI and the Role of Large Language Models
05:25 The Impressive and Limiting Aspects of AI
08:56 The Relevance of AI and the Challenges of Adoption
12:01 The Importance of Interpersonal Skills and Domain Expertise
25:16 The Role of AI in Clarity and Conflict Resolution
29:16 The Radical Candor Knowledge Bot and Practice Partner
34:56 The KnowledgeBot and Self-Assessment
36:20 Using AI for Therapy and Existential Questions
39:35 The Practice Partner for Radical Candor
45:26 AI in the C-Suite and Business Value
48:09 The Shift of Roles and Talent Management
52:45 AI Making Leaders Smarter and Faster
58:05 AI's Impact on Writing and Journalism
01:06:19 Ethical Considerations and Responsible AI
01:08:10 Tips for Getting Started with AI
01:10:20 Tips for Learning AI
01:10:32 Finding Interesting AI Applications

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Collaboration is probably the most used buzzword in the corporate world, yet it is often misunderstood. Vijaya Kaza, Chief Security Officer & Head of Engineering for Trust and Safety at Airbnb, joins Kim for a Radically Candid Conversation about Radical Collaboration.

Get all of the resources and show notes at RadicalCandor.com/podcast

An impact and results-driven C-level technology and business executive with experience leading engineering, product management, design, information security and operations, Vijaya Kaza was recently named as one of The Female Quotient and Deloitte’s Top 30 Women in Cyber for 2023.

Chapters

Collaboration and Radical Candor in Leadership. (00:00)
Collaboration, disagreement, and feedback in the workplace. (07:38)
Collaboration and communication in the workplace. (16:55)
Collaboration types and their impact on workplace culture. (20:58)
Fostering collaboration and debate in teams. (31:31)
Effective collaboration and disagreement in the workplace. (37:58)

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This bonus episode is from the Radical Respect podcast with Kim Scott and Wesley Faulkner based on Kim's forthcoming book, Radical Respect: How to Work Together Better. On this episode, Kim and Wesley talk to workplace culture expert Denise Hamilton about her new book, Indivisible: How to Forge Our Differences into a Stronger Future. Denise reads passages from her book, prompting some real conversations. Are you trying to figure out how to prepare for this election year mentally? Denise's new book will help you!

Plus catch Kim and Wesley Live at SXSW on March 8th!

Denise Hamilton is the founder and CEO of WatchHerWork, a digital learning platform for professional women, and All Hands Group, a workplace culture consultancy. As an in-demand speaker and facilitator, she has consulted for and presented to dozens of Fortune 500 companies, including GE, Apple, IBM, Shell, BP, and Meta. Her thought leadership has been featured in Harvard Business Review, Morning Joe, FOX, Bloomberg, s+b, and Newsweek and she is a regular contributor to MIT Sloan Management Review. watchherwork.com

Chapters
Workplace culture and diversity with author Denise Hamilton. (0:00)







Racial disparities in maternal mortality rate in the US. (01:22)









Gender disparities in medical research and treatment. (05:07)










Race, power dynamics in healthcare, and personal experiences. (08:07)




Race, empathy, and personal responsibility. (14:11)




Racism and compassion in society. (21:44)




Police brutality, language, and solidarity. (26:29)




Police power and accountability. (32:29)




The impact of capitalism and personal responsibility on mental health. (39:52)





Political polarization and the importance of empathy. (46:36)






Watch the video of this episode >>



















Become a supporter of this podcast: https://www.spreaker.com/podcast/radical-candor-communication-at-work--5711404/support.

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Sixty percent of employers will reportedly send employees to “office etiquette” training in 2024. Whether it’s folks returning to the office after years of working remotely, or recent college grads without office experience — apparently people don’t know how to act around one another anymore. The team discusses the impact of decreased human interactions and the need to establish office behavior norms. Kim, Brandi and Jason also emphasize the importance of open communication and creating explicit norms, especially in hybrid and remote work environments. And if you work in person, don't touch other people's keyboards or drop Dorito crumbs onto their desks.

Get all the show notes and resources at RadicalCandor.com/podcast

Chapters

00:00 Introduction
05:08 Challenges of Returning to the Office
10:27 Creating Norms for Office Spaces
14:54 The Challenge of Remote Work
19:30 Setting Norms for Hybrid Teams
32:21 Addressing Time Zone Challenges
39:18 The Goal of Radical Candor: Connecting Through Conversation
40:21 Bottoms Up Norm Setting vs Top Down Rulemaking
41:21 Inefficiency as a Path to Efficiency
43:31 Radical Candor Checklist

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Common human decency is something everyone deserves, but not everyone gets. Especially at work. Kim and Amy discuss a case study Kim learned about during a recent visit to Harvard Business School. In this case, the co-founders of CloudFlare considered the implications of five employees' resignations over the prior three months and whether or not the resignations were symptomatic of bigger issues with CloudFlare's culture and management processes. The HBS alums then put on their case study hats as they explore the recent attention CloudFlare has received for its poor handling of layoffs after Brittany Pietsch filmed her own layoff and it subsequently went viral on TikTok. Get all of the show notes and resources at RadicalCandor.com/podcast.

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Episode Summary

The effectiveness of case studies in business education. 00:00

Business case analysis and decision-making. 04:31

Work culture and management practices in a tech startup. 09:58

Workplace layoffs and accountability. 18:14

Workplace layoffs and performance evaluations. 24:04

Layoffs, performance management, and HR practices. 30:19

Firing employees and accountability in the workplace. 38:38

Leadership mistakes and feedback. 45:13

Effective feedback and criticism in the workplace. 52:50

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You've heard us say often that it's important to praise your employees in public (if they're comfortable with it) but to always give criticism in private. While there is almost always something for others to learn from an individual's mistake, criticizing or shaming them in public has been shown to make the person more likely to hide mistakes in the future, hurting them and the company. So how can we separate and honor our concern for the individual with the needs of the team? Get all the show notes and resources at RadicalCandor.com/podcast.

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For a podcast about communication at work, we sometimes use corporate jargon that doesn't always make sense—even to us. We disagree about corporate speak and what it means. Case in point, managing out. What does managing out mean? How do you know if you're being managed out? There’s definitely some misalignment on what “managing people out” means versus what it’s supposed to mean — maybe we need a new word. According to the business dictionary Jargonism, The definition of Managing Someone Out is, “The practice of giving an employee undesirable tasks, so that the employee leaves a company voluntarily.” It means something else to Kim, and Brandi thinks "managing out" is a term rife with manipulative insincerity. Listen to the conversation then let us know what you think about managing out!

Get all the resources and show notes at RadicalCandor.com/podcast

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