Whats Best For The Patient Is Best For Business

Revolutionizing the Front Desk Experience - A Conversation with Vicki List and Max Zietz of WelcomeWare


Listen Later

"If you understand the journey your patient takes through your business, then a solution like WelcomeWare isn’t just about efficiency—it’s about creating a seamless, supportive experience that drives patient success and, ultimately, business success."
---
In this episode, Jerry is joined by Max Zietz, Head of Sales, and Vicki List, Head of Operations and Customer Success at WelcomeWare, to discuss the game-changing impact of virtual front desk solutions in healthcare. Together, they explore how WelcomeWare's innovative kiosks blend efficiency with a human touch, streamlining patient check-ins, managing scheduling demands, and even providing billing support.

The conversation moves beyond typical cost-cutting perspectives, highlighting how WelcomeWare enables clinics to boost revenue, retain top staff, and enhance the patient journey from arrival to departure. Jerry, Max, and Vicki dive into the three core functions of a front desk — the voice, the face, and the back office — illustrating how virtual solutions can reduce burnout, improve patient satisfaction, and create a seamless experience in both single and multi-location practices. This episode offers valuable insights for healthcare professionals interested in using technology to drive sustainable growth and elevate the patient experience.


If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

...more
View all episodesView all episodes
Download on the App Store

Whats Best For The Patient Is Best For BusinessBy Jerry Durham

  • 5
  • 5
  • 5
  • 5
  • 5

5

7 ratings


More shows like Whats Best For The Patient Is Best For Business

View all
The Amy Porterfield Show by Amy Porterfield

The Amy Porterfield Show

4,562 Listeners

The Cash-Based Practice Podcast by Jarod Carter

The Cash-Based Practice Podcast

124 Listeners

Just Fly Performance Podcast by Joel Smith, Just-Fly-Sports.com

Just Fly Performance Podcast

367 Listeners

The Game with Alex Hormozi by Alex Hormozi

The Game with Alex Hormozi

4,269 Listeners

The P.T. Entrepreneur Podcast by Dr. Danny Matta, PT, DPT, OCS, CSCS, & Entrepreneur

The P.T. Entrepreneur Podcast

246 Listeners

Physical Therapy Private Practice: Secrets of the Top 10% by Brian J. Gallagher, PT.

Physical Therapy Private Practice: Secrets of the Top 10%

79 Listeners

Private Practice Owners Club by Nathan Shields

Private Practice Owners Club

58 Listeners

On Purpose with Jay Shetty by iHeartPodcasts

On Purpose with Jay Shetty

26,392 Listeners

The Practice Marketing Podcast by Neil Trickett, PT

The Practice Marketing Podcast

7 Listeners

The Clinic Boss Show by Rick Lau

The Clinic Boss Show

0 Listeners

The Dave Kittle Show by Dave Kittle

The Dave Kittle Show

20 Listeners

The Financial Beast Podcast for Practice Owners by Econologics Financial Advisors

The Financial Beast Podcast for Practice Owners

4 Listeners

Strata Studios by Paul Singh & Thomas Schreiber

Strata Studios

11 Listeners

Perform with Dr. Andy Galpin by Scicomm Media

Perform with Dr. Andy Galpin

1,143 Listeners

Will Power by Will Humphreys

Will Power

10 Listeners