Did you know that your brand experience is only as good as your worst employee? Shana will be diving into that today, the customer service gap and how you can close the gap in your business.

Key Takeaways:

Intro (00:00)

What is the Customer Service Gap or the Hospitality Gap? (01:44)

What are the different ways to solve the Customer Service Gap according to Seth Godin? (03:01)

Think about that role and about hiring people with good character (10:12)

Episode wrap-up (12:25)

Additional Resources:

Learn how to work with Shana: www.shanalynn.com 

Learn more about Shana’s Community Training Program: www.communitycultivated.com

Connect with Shana: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

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