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In this episode, Michael Doherty talks about two types of repair shop service advisors. Visionaries and integrators. Do you know which one you are? And if you do, do you know the best way to be effective and tap into your skills? Michael will help with both today. He also talks about “golden handcuffs,” exploring the balance between rewarding loyalty and preventing burnout, and stresses the value of transparency and growth opportunities for service advisors.

00:00 Visionaries & Integrators in Business

04:11 Visionary or Integrator? Choose Wisely

08:38 Retention and Growth for Service Advisors

12:42 Golden Handcuffs: Enticing Benefits

13:40 Service Advisor Loyalty Insights

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Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

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