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In this episode, Michael Doherty dives into the concept of G.R.O.W.—Getting Rid of Old Ways—in the world of service advising. Michael shares how breaking free from outdated habits, such as handwritten notes and fragmented communication, can boost shop efficiency and customer satisfaction. He emphasizes the importance of embracing new technology like digital vehicle inspections, holding daily shop huddles, and proactively communicating with clients.

00:00 Digital Vehicle Inspections Adoption Fears

04:00 Inefficiency of Outdated Methods

09:14 Proactive Client Updates Essential

11:23 Proactive Client Communication

13:57 Boost Efficiency with Client Engagement

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