Join the Leaders’ Syndicate Facebook group today – http://bit.ly/3X5qXDo

On this week’s episode of Service Drive Revolution, Chris and Coach Christian discuss the prospect of utilizing tablets and video inspections in the service drive. There are perks to using these technologies, that’s undeniable. It’s more a question of why a dealership is considering implementing them. The biggest benefit is that by using them, you’re setting a consistent process in place, and that’s really the overall goal. There are cheaper and potentially better processes to try out before resorting to these somewhat costly technologies. That being said, if your dealership is already performing at a high level, you may be in a good position to try it out.

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Our call-in question this week comes from John, a manager in Washington. John's dealership has been doing well lately, but the owner of the store is rough with him regardless, and John can only take so much abuse. Chris and Christian recommend having a frank 1-on-1 conversation. John needs to be as transparent; it feels like no matter what he does, it's never good enough. The owner and the manager need to be on the same page and working towards the same goals, or else the issue will only get worse. Watch the full video for Chris' tips on framing the conversation. 

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Join the Leaders’ Syndicate Facebook group today - https://bit.ly/3X5qXDo
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Join the Leaders’ Syndicate Facebook group today – http://bit.ly/3X5qXDo

A toxic performer is someone who outsells everyone else on the drive month after month, but creates a somewhat toxic or hostile work environment. They know they’re better than everyone else and they start to use that as equity. Over time, they start to manipulate others and intentionally use their privilege as a high performer to control work politics. Tune in for more on the subject and how to deal with it.

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Join the Leaders’ Syndicate Facebook group today - https://bit.ly/3X5qXDo
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

This week's call-in question centers on the practice of selling service over phone or text when setting up a customer's next appointment. Chris and Christian both agree that it's always better to just get the person in the store before you start selling anything. There are a few key reasons, but the main idea is simple: don't set the advisor up for failure by promising anything beforehand. It's always better to just keep things simple and handle it in-store. 

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Join the Leaders’ Syndicate Facebook group today - https://bit.ly/3X5qXDo
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

On this week’s episode of Service Drive Revolution, Chris and Christian interview John Taylor, who started out as a porter when he was 17 and now owns his own Honda dealership outside of Detroit, Michigan. This week’s episode is a special one, especially for all of the pie-eyed service advisors out there with big dreams. John is a fantastic example of somebody who started at the bottom, made a plan for himself, and worked his way to the top. 

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

This week's call-in question comes from a service manager who needs some help communicating with his dealer and GM. They don't want to spend money on expanding the shop for a few years, but appointments are booked three weeks out and his techs are working efficiently. Chris and Christian suggest a few helpful tips to help him gain some leverage in the situation. 

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Join the Leaders’ Syndicate Facebook group today – http://bit.ly/3X5qXDo

On this week’s episode of Service Drive Revolution, Chris and Christian discuss the 5 characteristics of high-quality technicians. Knowing what to look for when hiring technicians, and what questions to ask in a job interview, will save you a lot of time and money down the line. Obviously some technicians excel in different ways than others, but we think there are a handful of unifying qualities that all top techs have in common. Would you add another big one to the list? Let us know in the comments.

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

First off, it's best to proactively start asking other managers in your region for the best advisors they've worked with. It's better to find someone with a proven track record than to grow a fresh one from scratch, so your best bet would be to relocate an advisor from a different store. When you do have to train newbies, it's best to do so in an environment full of seasoned professionals. Chris and Christian also offer some tips on the appropriate level for starting pay to offer as well.

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

In many cases, lack of motivation is the symptom of a deeper issue in your dealership. There’s only so much you can do to change someone who doesn’t want to change themselves. Chris speaks to the value in putting a system in place that helps prevent these situations down the line. You have to establish minimum requirements and then people will fall off or get on. And even more important, you have to create hiring requirements that set your business up for success. You need to bring in new talent who are already on the same page and motivated to win, otherwise you’ll just get stuck in the same predicament again and again. 

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

It's always better to find someone else in this situation. But if they're truly a sacred cow, there are a couple routes to take. One route is to just accept it. You can set your expectations and accept the situation for what it is so there's no surprises. It might be the path of least resistance. The other route is to go all in. Take them out to dinner, meet their spouse, and start building a real friendship with them. Understand that when people blame others for their failures, it's typically the result of low self-esteem. But if you can get them on your team, you may have a shot at changing these behaviors at the root. 

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup