Join the Leaders’ Syndicate Facebook group today – http://bit.ly/3X5qXDo

In this week’s episode, Chris and Christian discuss the idea of obsession as a positive force in the workplace. The average person may not be completely obsessed with what they do, but that’s why they’re average. Obsession is the key to rising above…those who devote themselves to their work are almost guaranteed to achieve more. And that level of devotion can come off as obsession or tunnel-vision, but if the intention is in the right place, it’s actually an indicator of purpose and focus. Obsession is the catalyst for higher performance in the right context…when everyone is on the same page and focused on the same goal, the results are astounding. 

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Chris and Christian take a call-in question about dispatching work in the service drive. We personally don't condone hiring a dispatcher because adding another person tends to make your process less efficient. Chris likes to have the team leader or the advisors dispatch. Every advisor dispatches to their group of specific techs, and that focus helps them serve their customers better. Eventually electronic dispatch might get good enough, but it typically needs some human intervention. 

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Service Manager turnover is way too high in our industry, and so much of that unfortunate reality has to do with a crucial mistake in dealerships. SM’s are hardly ever given access to financials, and they’re told to chase after gross profit instead of net profit. In today’s episode, we want to break down the difference between the two, and why net profit is actually a much more valuable metric. 

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Chris and Christian answer a question from a Service Manager at a Volkswagen store about dealing with comebacks from techs. If your technicians are constantly getting comebacks, it's a sign that they may not be putting in enough quality care, and it might be time to hire someone new. 

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Knowing how to correctly manage your time can be crucial to your success. Whether you're scheduling lunch breaks or debating what time you should start work, time management is what separates winners from losers. The only way you can be serious about time management is to start out by being aware of your actions and being smart with your flow.

  Whether you're Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

There comes a point where you get too overwhelmed with all of the RO''s that have been untouched on your desk. Thousands of dollars of parts sit in your parts department with no real destination. Knowing how to handle this difficult situation is crucial to the success of your automotive business and Chris gives a strong tip on how to navigate through this difficult situation.

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

On today's episode, Chris and Christian explain how to deal with angry customers. Its important to keep your cool in high temper situations. If you can make friends with a customer, they will come back more often than not and make you money in the long run.

 Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Chris answers a question about taking your success to the next level in the service drive and how important it is not to settle for less. He also answers a question about an advisor struggling with their rude and young service manager.

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Burnout is bound to happen. When working on something you love, it's hard to stray away from the prize, but what if it that happens? Working can be tiring and it's important to know how to deal with burnout.

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Chris and Christian answer a question about the culture of a dealership and how you should navigate your career in the automotive buisness. If you have a question, make sure to call our hotline and if your question gets answered on the show, you'll receive a swag bag full of goodies. Thanks for listening!

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt

Join our Facebook Groups:
For Service Advisors -- https://bit.ly/3H83qeT
For Service Managers -- https://bit.ly/3ZHjbBK
For Dealers / General Managers -- http://bit.ly/3wgF7WJ
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup