"I'd really rather lose the Business Today, than lose them as a customer tomorrow when the things that they buy don't perform as promised because we ended up cutting corners to save a buck!"- Drew Cameron

Are you doing your customer right?  Are you sticking to your guns in terms of offering the safest most practical options for the repair or replacement?

Drew Cameron joins Uncle Joe on this episode of The Service MVP Podcast to explain the importance of "The Elevated Consumer Buying Experience.

This is a must listen episode of The Service MVP Podcast!  Learn how to serve your homeowner customer by getting their buy-in on the repair or replacement.

Contact Joe Crisara Service MVP.

Podcast Episode Transcription:

I'd really rather lose the Business Today than lose them as a customer tomorrow when the things that they buy don't perform as promised because we ended up cutting corners to save a buck - Welcome to the service MVP podcast this is where you go to learn how to use pure motive service to create higher value to grow your results grow your results and now here is your host America's service sales coach Joe Crisara welcome to the service MVP podcast and I am Joe Crisara American service sales coach and we have with me today one of my very best friends drew Cameron from flow odyssey drew they had all the people who are listening to our show well hello everybody and thank you for having me tell you greatly appreciate that and likewise you're one of my best friends in the industry as well I'm not sure everybody realizes this but you know drew and I have a relationship to go back as far as 2001 when I sat in a class of his one of the very first high level classes I've ever taken and definitely I still apply many of those lessons today so thank you so much for getting me started with this and you know drew is one of the people who got me started with helping service professionals achieve great results so thank you so much for that my pleasure and I was a privilege to do it at the time and just enjoy seeing what you're doing and kind of think of you as my brother on the West Coast kind of making the impact that I'm trying to make and all we're doing is just elevating contractors although it's been definitely over 20 years you've been doing this exercise by helping service professionals and today we are going to talk about a very important subject which is the elevated consumer buying experience uh drew check go ahead and uh just give me a little bit of overview about what you like to provide with this episode so that our listeners can get the best results possible sure uh you know when we talk about the elevated consumer buying experience you know really what we're talking about sales and everybody talks about sales and selling and the sales process and I think there's a little bit of a misnomer of misunderstanding and we use those words because we know them and we understand them and we know what that means in the in the world contracting or even just in the world commerce right but I think when it comes to the in home experience and specifically with the sales professional not necessarily the technician because I think that's a different model that we approach and kind of a conversation another time about that but we talk about sending in a comfort advisor or design tech you know somebody who is focused on that side of the business running either a tech flip lead or a marketing lead what the consumer buying experience is it's an evidence based approach to teach customers how to buy and where value comes from so that they get what they truly want and pay for because I want the customer to understand why the scope of work has to be what it must be and that any shortcuts will lead to headaches and heartbreak sometime after the purchase what they buy doesn't do exactly what they expected to do because happin

Today's guest, Mike Braun, has been in the gutter business, gutter cleaning business and now once again in the plumbing business.  Joe Crisara discusses 'The 3 Keys To Plumbing Success' with Mike and how Mike is hitting a home run with his plumbing business!

This episode of The Service MVP Podcast will not only educate you but motivate you as well to grow your service business.

This is a must listen episode!

Contact Joe Crisara Service MVP.

Podcast Episode Transcription:

So I'm 1.86 million the total sales numbers don't mean nothing to me the numbers you don't never really talk about Numbers it's all closing and I don't care if I close a $500 job or a $5000 job or a $25,000 job I wanna help a customer welcome to the service MVP podcast this is where you go to learn how to use pure motive service to create higher value to grow your results grow your results and now here is your host America's service sales coach Joe Crisara alright everybody well Welcome to the service MBB podcast and my name is Joe Coursera America's service sales coach and we are here today with one of my best friends in the plumbing industry today's subject is going to be called three keys to plumbing success and we brought with me again a dear friend somebody who has invested in his own success his name is Mike Braun he's from Minnesota he is a plumber he has had a license for 16 years Mike welcome to our podcast welcome Joe how are you my goodness I see you're a man of few words Mike but he's definitely a man of bigger action when he comes to using our system and taking it Mike why don't you go ahead and just share with the people who are listening just a little bit about kind of how you got started plumbing and then how many years you been doing this and what led you to the service part of plumbing go ahead and tell us about that absolutely Joel through high school I actually wanted to be an electrician got zapped a couple of times they said hell with this start looking at the plumbing world while I was looking at that I was doing rain gutters in the nights and weekend started when I was fifteen doing gutters and nobody ever heard of a gutter guy so I concentrated on plumbing and I started doing new construction graduated January 15th 2005 start plumbing January 17th 2005 doing new construction and remodels and then during this whole process I'm doing gutters on the nights and weekends and we just did new construction there's a lot of work it didn't matter how cold it was how hot it was you busted your balls and then the you know the economy crashed I sat on unemployment for one week and I said well this is silly I'm going to concentrate on my gutter business me and my wife really put the hammer down on that we grew to I think our Max we had 1213 guys going very fun industry to be honest I just got burnt out of dealing with drunks and drug addicts that's that industry and then after about eight years we decided to put that company on the market I was told that it's going to take a year to sell I think it was 90 days later we were close we sold the business I took a couple weeks off started I was going to go back plumbing again and then all of a sudden I end up buying a gutter cleaning company ran that for a couple of years and then I said to hell with it once I sold that I want to get back into plumbing and I didn't I was nervous to do what I was nervous of service so actually what I did is I went around the twin city metro here and interviewed with a bunch of different service shops around town and I started with one service shop I really liked the process the way they did everything I went interviewed a couple other companies and then all of a sudden I ended up committing to them that was two years and two months ago there's some things that I was fearful for but now it's fun and I'm constantly learning and educating myself and growing every da

What are the 5 common mistakes that home service professionals make?  In this episode Uncle Joe Crisara interviews Mike Busher and they discuss these 5 common mistakes many home service professionals make. 

Listen to this podcast and make more profit $$$!

It's all here on this episode of The Service MVP Podcast with Joe Crisara!

Contact Joe Crisara Service MVP.

We would offer up to a 15 year warranty but the customer is also paying for 15 years of service with that so we can make sure that they're married together right I don't want to give you a 15 year warranty if you're not going to maintain the system so I make sure you have both welcome welcome to the service MVP podcast this is where you go to learn how to use pure motive service to create higher value to grow your results grow your results and now here is your host America's service sales coach Joe Crisara alright everybody welcome to the service MVP podcast my name is Joe Crisara America's service sales coach and I am here today with one of the people that I am most proud of as one of my students here taking our total immersion training his name is Mike Busher,  Mike is a seasoned sales professional who's now doing coaching for service MP he also does a pricing meeting that's called our pricing profit tax which is made for service taking members to be able to price out their services the best Mike welcome to the program how you doing today I'm doing good Joe thank you for having me I appreciate and being able to talk to everybody today thank you for taking your time Mike at through a hard day of work you still have enough time to help all you professionals out there get your pricing set up so today's meeting is going to be called I'm in pricing blunders and how to avoid them Mike will be here I'm telling you some of the biggest mistakes that noticed with people that he's been coaching with over the last couple of months now in our company Mike welcome why did you tell people this little bit about yourself and some of the histories that people know who you are sure so I've been in the HVAC industry for a little over six years was able to start with the company here in the Twin Cities with genz Ryan plumbing and heating and they really gave me the opportunity to take anything and everything I wanted for training which included all the HVAC training technical wise and then on top of it Joe your process with pure mode of service and being able to marry the two of those together I've got a fairly lengthy sales career in other industries over the years but never was very successful or had the type of success until I saw your system was able to work there for about 3 1/2 almost four years as a coach and trainer manager and field technician and got to the point of being a $2 million producer as a technician and then decided I was going to take my show on the road and and went across the country and went to a little company a lot of people know called sky heating and air in Portland with Travis Smith and that's where I really was challenged #1 because it was a big challenge moving across the country during COVID and just was challenged on what I was capable of and there is capable of getting to almost half a million in a month in production and just learned a lot about myself in the process and then you're training helped to push that even further to push the envelope of what I wanted to offer to the customer like what was the output that was your highest output when you're there it's got 488,000 in a month which at the time was a record that record only last about 22 days somebody dashed it with 629,000 yeah just it was great being able to even put myself in that arena and never even thought that that was something impossible well Mike yeah you definitely have earned your stripes doing almost 3 1/2 million

What are the 3 secrets in "Creating High Value When You Present Yourself To Clients"? Well, Rick Picard has been called in to answer these questions.  Rick is a very successful home service professional and is wiling to share this secrets and tips to help you become a better closer in the home! It's all here on this episode of The Service MVP Podcast with Joe Crisara!

Contact Joe Crisara Service MVP.

The first secret is functionality and what's going to go someone's home we have to show that we're functional we have to have the tools that we need to do the job. welcome to the service MVP podcast this is where you go to learn how to use pure motive service to create higher value to grow your results grow your results and now here is your host America's service sales coach Joe Crisara alright everybody welcome to the service MVP podcast my name is Joe Crisara America's service sales coach and I am here today I have my great friend back with me again Rick Picard,  Rick welcome to the program again I really appreciate you being here well thanks invite me Joe I'm happy to be here well Rick today we're going to talk about the three secrets to create high value when you present yourself to your clients there's a fact of life Rick and everybody should get used to it that if you're a premium service company and premium contracting company that you are gonna be more money get out of your denial and own it take ownership of the fact that it's more money Rick should we why should somebody be proud of the fact that their company charges more well because if we charge more because we're providing a higher level of service I mean if you think about it we're lucky as Americans right because we all know that if you go to a five star hotel it's going to cost more but the service is going to be better right if you go to our high end restaurant you know it's gonna cost more but the service and the food's gonna be better right so we're trained as Americans that you know it costs more good things cost more so why would it be different any different for us if we're going to buy fried high value service you know in order to provide high value it demands more it demands it costs more to provide therefore it has to cost more because that's what it's demands yeah because service is something that's not just in at the person's house I mean there's probably 80% more service that's happening behind the scenes that got the person who did the marketing the person answering the phone the dispatch the software the insurance guy the trucks the parts the material the education and training it takes I mean there's way more stuff that's at least 80% of what happens is back before we did the job right now I think people don't realize that the customer is paying for all of that the customer pays for everything though they Rick right they have to I think we all know that it's actively if we get a great steak in a restaurant that it wasn't the steak we're getting or the actual meat it's the experience we have a plate that's a real estate for one thing where you got a place on the we used to live in Providence on federal hill federal hill yeah federal hill you got the federal hill there and The Capital Grille was in Providence but the federal hill where they had some great Italian restaurants up there and you're gonna pay more for the restaurants because it's on the hill right and some of the ones that are Italian restaurant that's a couple blocks away would be less money because it's just not on that Main Street there right which went to The Capital Grille today so Oh my goodness you know what you and your daughter worked at a place and like on federal hill you sent me what's it called that's it that was a great science restaurant so Rick what are the three secrets number one tell us the first one to get started to creat

In the latest installment of The Service MVP Podcast,  host Joe Crisara, America's Service Sales Coach invites Joseph Hughes from Contractor Dynamics on to the podcast.  What are the 3 biggest mistakes home service professionals make?  Well, it's all here on this episode of The Service MVP Podcast with Joe Crisara!

Contact Joe Crisara Service MVP.

Here is your host America's service sales coach Joe Crisara alright everybody welcome to the service MVP podcast. As you know out there I'm always on the lookout for new talent and people that can help contractors succeed and I happen to run across this gentleman who are going to have on our show today I his name is Joseph Hughes from contractor dynamics and I saw a lot of those little short videos and he inspired me you know you kind of see uncle Joe's tick tocks or when you see my tick tocks with my reels that are out there oh this is the guy who kind of got me kicked in the rear end I'm like geez Joseph what are you doing out there and how can I tap into that yeah he was so generous enough to give you a few tips the pro tips and I grew from there and it's been a huge success just first I wanna say thank you first of all for taking the time and meeting with us here and thanks for all the help you've already given you already provided value to our members because all those little short things that they see from me kind of started with well you was my saw something so I wanna say thank you alright yeah yeah absolutely welcome I just you know shoot me that royalty check whenever that comes in and we're good to go but that's seriously New Jersey that's a jersey that's a jersey boy inside of you right you got you get paid for everything I'm just teasing you know this guy so generous they're seriously I know he's joking right now but seriously I he provides value from the time you meet him just just watching and observing them you get dry from him just ensure you never know specifically if I could make a profit on this myself I'd definitely be able to cut you some checks if I could do that just showed the father Joseph oh shepherd Thomas about yourself and about you know how you got in the business of helping contractors succeed with their marketing that's really what your focus is on how they can how they can just do the little things I've noticed it's not some big overreach approach we talk about the little things which are common sense that I really like a lot tell me a little about how you got started in that area and how you what inspired you to help the service industry succeed yeah cool we are marketing training companies so like a lot of people listening watching they're probably like yeah I've wasted a lot of money on marketing agencies and buying leads and this that the other thing and I just don't like this marketing thing is like a four letter word now I just don't understand it I know it's a crucial part of our business so we're training company much like you guys are Joe and your team we we equip people and companies with the tools to transform and grow so we basically teach you how to fish instead of selling your fish and then we'll come up on 10 years of business contractor dynamics based here in New Jersey on the opposite coast says as you I've got seen all over the country and the reason that well the reason I'm focused on the contracting industry is because I grew up in it as I know a lot of a lot of us did grew up in my families commercial construction business as a a 6th generation family member so that business use marine farms is 128 years old this year and so I grew up in that got to got to learn to love that and I struck out on my own about 10 years ago because I wanted to create something on my own as I know a lot of the entrepreneurial listeners will relate to and had a passion for marketing saw

Three Mistakes People Make With Their Digital Marketing with Mandeep Bhalla from Grow Nearby.

The host, Joe Crisara, "America's Service Coach" from Service MVP interviews Mandeep Bhalla from Grow Nearby.

Contact Joe Crisara Service MVP.

Podcast Episode Transcription: This is the service MVP podcast this is where you go to learn how to use pure motive service to create higher value to grow your results grow your results and now here is your host America's service sales coach Joe Crisara alright everybody welcome to the service MVP podcast and my name is Joe Crisara America's service sales coach and today we have a very interesting guest one of the hottest names in the industry this gentleman seemingly popped out of nowhere just all of a sudden I see his name pop up every event they look at he's part of the events now he's so good at marketing that he did a good job marketing himself or to get on this podcast so he did a great job with that and his name is mandeep Bala and he's with the company called row nearby mandeep say hi to the to our listeners I everyone and first of all thank you Joe for inviting me to your podcast and it's my pleasure to be here thank you so much well it's definitely I know we've met in Las Vegas and we had a great discussion with one of your teammates and me and we had been meeting together and I said I gotta get to know this gentleman and I definitely was pleasant conversation yet all night and I didn't know if I was just going to go to a conference I didn't know I was going to be friend that day what would I did thank you thank you thank you Joe like you look it was nice meeting you in person finally like big fat of you and finally I saw you there in Vegas and it was it was such a like you know amazing game spent like many hours like at that night and we discussed about product things about how to provide more value to the contractors like definitely I'm grateful for this region mandeep let's start by the obvious thing which is I'm sure a lot of people have a question on their mind no it's as I as I recall you telling me you're from India which is not exactly contractor prototype in the United states this industry is not as diverse as it could be the car trades and I II welcome the back of the office diversity here we ourselves have shreya who's our person and customer service and our social specialist as an Indian descent as well too I believe it diversity but tell me tell me about the journey it took to get from where you started to get to the state of Florida and then top of that we've got yeah absolutely thanks for asking that so yeah I I grew up in and my dad he was if he prayed he was a he was an aluminium fabricator like you know aluminum doors and windows and as a kid I I used to go out with metal sheet metal sheet fabricator you could say so I used to go out was there like you know I have computers so many projects like you know I know we talked about we have heard about like you know had good rich like story about that flashlight right and I and I compare that like yeah I have done this thing like you know I used to go out help him like you know with the project and I think I think it's just like DNA answered my after graduating like you know I did my graduation is like you know converse and then I did my master of computer application and then I started my career in it like information technology I was like developer and get into clear but spent like 9 to 10 years I think it's to have like you know entrepreneurship to create businesses and I started my wanted writing agency there while I was actually in it and these so approximately 120 clients in India and I have my clients from the US from Australia from easyland like all over and one day I got connected with you know one of one of the companies here in the US and I was providing content to them like seo content website cont

The host, Joe Crisara, "America's Service Coach" from Service MVP interviews Rick Picard from Rodenhiser Plumbing, Heating and Air Conditioning.

In this episode, learn how over time, to develop yourself and team members to grow a profitable home service business.

As the owner of your business you must take ownership and responsibility of everything in your business. 

Listen to Joe and Rick to learn how and how to get inspired to grow your business with The Gift of Responsibility".

Contact Joe Crisara Service MVP.

Podcast Episode Transcription:

Welcome to the service MVP podcast this is where you go to learn how to use pure motive service to create higher value to grow your results grow your results and now here is your host of America's service sales coach, Joe Crisara - alright everybody welcome to the service MVP podcast I am America service sales coach Joe Crisara and on today show our inaugural episode we do have with us one of my very best and dearest friends his name he's he's famous regionally in the New England area but he has now become a worldwide phenomena after many years of OK have a good friendship with me I like to introduce my friend Rick Picard Rick welcome to the service MVP podcast for our first episode thank you so much for being here well this job so honored that you would invite me to trade step aside and I'm honored to be here well Rick today show we're gonna charge column interesting subject it's called giving yourself the gift of responsibility when I asked you I said well you know I got some subjects of course they're all kind of sales these subjects and you like well I think this is the one we should do first to make sure that let's start out with this and you could call it the gift of responsibility right and so Rick let's talk about it goes this show is made for service professionals who are trying to achieve better results and you know you know you are a guy who tell us a little bit about your background and the different results you've got so people can understand you know where you started and where you're at right now yeah I I started out as a service installer I matter of fact I installed my first furnace in 1979 so I'm aging myself a little bit and then I went through the ranks as a service guy and installer and then I became a salesperson so I've been serving my customers in the sales aspect for probably 20 years now and and with your help and some good coaching from you and some hard work for myself I've I've done pretty well I mean that I'm on pace to 12 million in sales this year I think one of the things that's helped me the most to be effective is what the topic to talk about tonight as well responsibility that's really great Rick and you know you know throughout throughout the our relationship I did see kind of like you've gained momentum in this area too I mean when I first met you you're like Joe what can I do I mean the you know the competitions already charging 1800 bucks for a furnace and I'm at 2500 bucks remember back in the day I agree with the 2002 thousand it sounds ridiculously even saying numbers like that doesn't know but that's that's what it was like 2007 I think it was or something like that and you're like I'm already I'm already $700 higher Joe you can't do anything about that and you're right you you're kind of denial of the responsibility a little bit I said Rick and the problem is you're only $700 high it should be 20,000 higher than then people got something to talk about and you know kind of blew your mind I think at the time and and you kind of you kind of saw that I think when you and I get together that I think it's part of our relationship is built on that right that we we built it on the thing that you neither one of us would explain things that was outside their control we always try to think of think of things that we could control