"Servicing this club base sales can be easier, the pressure to drive and the pressure to sales can be easier because a lot of these customers will just naturally by their, their age, the system age will create replacement opportunity for you."

- Ken Goodrich

We've been hearing all about it!  How AI is moving into home service and how it will affect our industry. Ken Goodrich joins the show today with Joe Crisara from Service MVP.  Check out this episode to hear from a leader in the home services space on - 'The AI Affect'!

Contact Joe Crisara Service MVP.

Podcast Episode Transcription:

Welcome to the service M V P podcast and my name is Joe Coursera America's service sales coach and I have with me,uh one of my good friends,uh Mr Ken Goodrich,uh from the,the ghetto uh uh services.It's much bigger than just heating and air started out with,uh you know,some uh some very uh the beginnings were uh go back into the history of heating and air conditioning.Uh Ken,welcome to the program.How are you doing today?I'm doing great.Uh Glad to have,be on the show with you,Joe.Yeah,it's a pleasure to have here,Ken and uh definitely always great to reconnect.Uh Ken,today's meeting is called,uh how will a I affect the service industry both now and in the future?Uh And let's move forward on that subject.It's,uh it's,I think it's a subject that's gonna get a lot of people watching and listening uh as they are looking for a direction and uh trying to see how it's going to affect us.We do see some of the smaller effects right now.Let's start with the field.Uh We are the hardest working people in this business are working out there in those attics and those trucks and out in the people's backyards and in their basements and stuff like that.Uh,how do you think,uh,in the field this will affect,uh,the average service technician and,or sales people who are working with customers in the field?Well,hold that thought,I just wanna say,preface everything with this if I think too deep about A,I,I'm completely terrified.I mean,you know,we grew up with the movie The Terminator,right?It seems like it's really playing out all,you know,right in front of our eyes just exactly how this movie uh described 40 years ago,which,you know,I don't know how they already knew.But,um,it is very interesting that said,you know,it's,it's inevitable and A I is here to stay and it's coming,it's part of lots of things today that,that we probably don't even know that's going on.So as far as far as our industry is concerned,you know,I really see lots of applications for us to,you know,help our service technicians,you know,the from the equipment side,uh uh providing a,a more reliable or more predictive maintenance and predictive service methodology uh for the end user.Um I think that,uh you know,overall A I is gonna be a great thing for us and,you know,really starting to come on very fast.But that said,you know,we talk about for the service technicians where I really see it headed is,you know,you think about a manufacturer,they could just grab one or two or three inputs,some sort of inputs in the system,you know,a temperature,a,a voltage,um you know,outside temperatures,things like that.They can predict,I mean,you can take all that data and start to aggregate it and predict what the challenge is,what the unit is and,and start to take reading data and,you know,but before the service technician ever arrives arrives,the A I is pretty much predicted what the challenge is and say,uh either this is exactly what it is and,or,uh you know,here's two or three things that it could be,bring these parts,right?And streamline the troubleshooting process,you know,all these years in,you know,I started as a technician and,you know,really that's where the skill was is the

"I have people telling me all the time,  just to let you know I'm not going to be buying today and just give me a check for 20 grand!"

- Rick Picard

Uncle Joe Crisara talks with Rick Picard on this episode of the Service MVP podcast.  Learn how to qualify your leads to put yourself in the right position to succeed! You're going to get some great nuggets from this episode of The Service MVP Podcast!

Contact Joe Crisara Service MVP.

Podcast Episode Transcription:

Hello welcome to the service MVP podcast my name is Joe Crisara, America's service sales coach today's episode is going to be a learning lesson and it's going to be called how to qualify your leads to put yourself in the right position to succeed my friend Rick Picard who is a $12 million sales person from Boston MA has sold that much for the last five years straight and when I first met him in 2004 he grew immediately from a $1.8 million salesperson to a 4.3 he went from 4.3 to 6 million and he's never been to six million since 2007 so listen learn and be ready to take notes you're going to want to hear some of these golden Nuggets that Rick will give us welcome to the service MVP podcast this is where you go to learn how to use pure motive service to create higher value to grow your results grow your results and now here is your host America's service sales coach Joe Crisara alright so Rick why don't you tell me a little bit about some of the most important things in terms of qualifying calls let's talk about how to qualify calls the right way that you like to see it done in today's world when you have a opportunity coordinator so the idea is to create a conversation not just to collect data you were starting with that you explain a little bit more now yeah that's what the thing I think the best thing about a grading system you know right now we have a an opportunity manager who's been working for quite a while and she has a lot of experience and so she really knows what I'm looking for but you know she's going out on maternity leave so that she's training a new person and what I've noticed is it helps the new Perth understand that she's just not here to gather name phone number and an address she's really trying to gather information that's going to help us prioritize the customer the customers that have a more important need then someone who doesn't you know almost like the nurse in the in the in the emergency room she went customers when clients come in or patients come in they evaluate the need that they have so she can make sure she matches the need to the right response right so this goes back to that pure motive service because a lot of people think qualifying is only done for you like it's only a client it's only a selfish thing we do like we're qualifying people to see what's the best opportunity for us go ahead and go and expand that a little bit more because like an emergency room they don't qualify patients to see who's best for the hospital uh they qualify him to see who needs the most urgent attention correct right it's obvious if you're going in there with a sliver you know when someone walks in and around table and off they you know they're not going to say well the guy with the flu was hit first so you're going to have to go over there and possibly lead to death right when you put it that way I mean that would be really bad right I mean you know better services saying excuse me I know you have a sliver and that's important to me but right now I have someone who has a life of this situation here and we have to make sure we reattach his arm and help but that's what we have to do so you know so it's about a better service to the customer So what she calls off you know let's face it there are some people that are in the line better than other people in the line you know your plan service partner member you've been a customer fo

"Every single a company out there that has a product that they want to market are looking for these stars right now and want to pay them for their name and their brand".

- Julie Crisara

Julie Crisara joins Uncle Joe on this podcast.  Julie and Joe talk about 'Building Your Employee's Personal Brand' at your home service company. You're going to enjoy this episode of The Service MVP Podcast!

Contact Joe Crisara Service MVP.

Podcast Episode Transcription:

Welcome to the service MVP podcast and my name is Joe Crisara, America's service sales coach and today we have a very special guest the one of the founders and owners and the CEO of service MVP one of my very best friends my bestie actually somebody it was long overdue to be on this podcast her name is Julie Crisara Julie welcome to our show here today and thank you for making it with us here today well thank you for having me on the show here today Joe I'm really looking forward to our discussion yes well uh today is a very special day because you know I think it's important that you get to put your vision out there because you know you've always said that you're in the business of making stars not being one yourself and you know definitely you typify that attitude because you're I call it servant leader and that the fact that you make sure everybody has everything they need to do their job correctly here at service AP and all the contractors around the world too now Julie why don't you start the sucker got Julie is going to talk about today is a really important one she's going to talk about how we can build the employees brands the personal brand of the employee within a service business so if you're an owner we'll show you how to put your employees in the forefront and if you're an employee to show you how to build your personal brand within your company Julie what's your start by telling us a little bit about how you got started in the service business and why you're so passionate about doing service go ahead well truthfully my family has been in the blue collar business of service businesses since before I was born so it's kind of in my blood really going back all the way to my great grandfather who was a construction worker had his own business out of the Chicago land area used to go and build homes and churches and office buildings along with my grandfather who worked with him too and after all that my grandmother decided to get into a service business too and started a cleaning business she would go with her sister along after my grandfather my great grandfather and clean up all the a mess that they made while they were there so when people moved into these new places a new church or a new office building or a new home that it was nice and clean and they weren't getting a whole messy entrance you know the first impression as they walked into these places so from there really I've just always kind of been in there I always kind of helped with the cleaning service had done that for many years with my family from about the time I was nine anything from cleaning people's homes to cleaning offices I've been in retail and worked customer service been in the HVAC and plumbing business with you for many years and now of course service MVP getting the help not only service business in the HVAC and plumbing business but electrical roofing solar we're kind of spreading out garage door all these other industries that we're talking to and hopefully being able to help them to discover how they can serve their clients but also their own employees as well and this is one of those subjects that I think is going to really help service their employees out there and get their brand out there at the same time well this is definitely a unique subject Julie because like I said you're talking about here on creating stars in your company and making sure that people

"Believe in God and you'll succeed in life and I just want to leave this last note, it's by the great Les Brown, 'shoot for the moon because of you missed your land among the stars'".

- Roy Jamarillo

Roy Jaramillo from Amazing Air Solutions joins Joe on the podcast today.  Roy, his wife and family own and operate, Amazing Air Solutions.  Joe and Roy talk about The 3 Keys To Running A Family Business  .  This is another must listen to episode of The Service MVP Podcast!

Contact Joe Crisara Service MVP.

Podcast Episode Transcription:

Alright everybody welcome to the service MVP podcast and my name is Joe Crisara, America’s service sales coach and we are here with one of my best clients and somebody who I think we'd all be inspired by his story him and his wife Nancy how Daniel run a business called amazing air solutions in San Antonio TX Roy welcome to our program here today I really appreciate you being here well thank you Joe I appreciate you giving me the opportunity that means a lot so I'm very blessed to be here Sir thank you well Roy runs a true family business he has his spouse Nancy who runs things over there it keeps things organized in the back end and does a lot of the probably heavy lifting right Roy is able to go out there and do his keep people comfortable in the great city of San Antonio and he's got his sons and his family and his daughter involved too so today's meeting is going to be about I call out the three things you should know about running a true family business when the entire family is involved and listen it's not there's not there's always progress not perfection right we can't say it's always going to be perfect correct and so that's good to give ourselves forgiveness why don't you start by telling people a little bit about yourself so they can understand who you are and your background little bit you might share that with us yeah sure no problem as you already know I started back in O2 wasn't really going anywhere with the job that had my wife was the one that actually told me to go back to school for it which I did and I was able to learn the terminology and the components behind it actually getting a job as well too as I was going to school for it so it was really good for me to start something good became really good at it installer maintenance service tech and I was able to sell really good in the very beginning process so I never looked back it was something that was bound to it I really enjoyed writing by myself in the vehicle so I was like my own boss so it was fun I really enjoyed it Nancy was a backbone and she actually helped me with it well let's talk about when you first decide to go into business and things like that and you know how important like even part of this sales process for a number of years now you know both know their company and also on your own now at this point tell us a little bit about your decision to finally do this and what was the thing that triggered you and Nancy to say you know what let's give this a go on our own let's not take the safe route the safe route is just being employee and put your head down and go to work and do this type of thing what was the thing that inspired you and Nancy go ahead and take this risk if you will just start this kind of a business what is the mountain like said of I saw how good I was with helping out people providing the service and you know making money for the big boss man I guess you would say and so I was able to utilize what I've learned through all these other companies and I've only worked for three companies in my whole time but I was able to utilize the other stuff that I learned the skills the terminology and bring it to my side and take a risk on going out there the bad part was I started back in September and it was like snow peak and so I was like Oh my God what did I just do you know but

"If that goes into your mindset every single day, and you know if you're offering a good quality service, and you're going in there with pure motives, you'll find that you feel better about yourself and that level of happiness or contentment will transfer into your following days…"

- Devon Murphy

Devon Murphy from Peterman Brothers joins Uncle Joe on the podcast today.  Devon discusses The 3 Things Salespeople Should Know In Order To Be Successful.  This is a must listen to episode of The Service MVP Podcast!

Contact Joe Crisara Service MVP.

Podcast Episode Transcription:

Alright everybody welcome to the service MVP podcast and I am Joe Crisara America's service sales coach and today we have an exciting guest for all of you who are in the sales position in a service company and my guest his name is Devon Murphy it is with Peterman brothers in Indianapolis IN Devon say hi to all the people who listen to this show hi all the people who listen to the show well it's pleasure to have it here Devon is a course one of the past students and work with me in the before and he's one of the guys who listened to everything we do and definitely he has applied it Devon once you tell us a little bit about how you got here and got yourself in a great position to work with a great company and just give us a little thumbnail about a little bit about you yeah so I'm actually going to go back to getting fresh out of high school so right now graduated high school is approached by a guy who was trying to recruit me into heating and air and I looked at him and I said I will never work in heating and air so I just wanted to throw that out there for everybody after that after a couple failed career attempts and things of that nature end up finding myself homeless in August of 2018 and I had to move down to Los Angeles CA you know and the first job that I was able to get going down there out of necessity which was an appointment generator at a local heating or contractor down there you know I started off as like I said an appointment generator in about 8 weeks I had accomplished with the other five had done in the previous twelve months combined again because I was operating under a better swim and not drown after doing that the owner approached me and said hey how would you like to run the service department even though you know nothing about heating air and service so I went into digging into books reading learning as much as I could and then in the next 12 months we actually had a profitable service department pacing pretty darn close to what the residential replacement side was doing after that we had met this wonderful man by the name of Joe Coursera sometime in in 2019 there and started applying his peer mode of service to our service department where we were really absolutely crashing and so come April of 2020 our sales guy kind of phased out of the company and I let's go over the sales department lead sales guy and I actually went through total immersion with Joe virtually thanks to thanks to COVID there and I was able to in seven months of actual production due 2 1/2 million in residential replacement with a 60% closed ratio or $19,500 average ticket only after going through your program so a lot of thanks to you after quite some time at that company I ended up separating ways I moved out here to Indiana doing some coaching myself actually for a contractor that was a competitor peterman and I knew a guy named Seth year he introduced me to a guy named Jesse Baldwin right here is actually the sales manager here at peterman and we met we got to talking and he took me behind the back alley roughed me up a little bit and told me I need to come over to Peterman was too serendipitous to not be here so I started here in April of last year as the training project manager and have recently been promoted to run the new callback

" I feel so rewarded every day with what we're doing in the community getting to know the people that I work with and really seeing the fruits of our labor, we work incredibly hard and we're constantly striving to improve and I'm just excited to go to work every day and that is a true blessing it really is ..."

- Justin Giles

Justin Giles from Choate's Air Conditioning, Heating And Plumbing joins Uncle Joe on the show today.  Justin talks about the 3 Things Key To A Successful Service Company.  This is a must listen to episode of The Service MVP Podcast!

Contact Joe Crisara Service MVP.

Podcast Episode Transcription:

Alright everybody welcome to the service MVP podcast that my name is Joe Crisara, America's service sales coach and today we have a very exciting guest his name is Justin Giles and he is with Choate’s air heat and plumbing air conditioning heating and plumbing is in Memphis TN he has a unique story he is not in Memphis although he definitely helps to assist the company to operate Justin welcome to the program I definitely appreciate you being here thank you Joe I appreciate it I've been looking forward to this me too me too and definitely every time I spend with you is precious time so I'm happy you're giving me this gift that's something we can never get back which is our time but definitely I got I got to feeling it's going to be time well spent Justin why don't you go ahead and tell me a little bit about you know I know that shots is a company in Memphis TN tell us a little bit about how you got involved with the position that you're in what do you want people to know about your involvement and shots in general give us a little snapshot about shots and also about you absolutely well first I want to thank you for having me on the show Joe it's a true pleasure Choate’s was started in 1958 it's a family owned and operated company at this time we're probably one of the two biggest air conditioning and plumbing companies in the Memphis area we have about 150 employees and we are growing at an exponential rate and we are doing the best we can to provide the best customer service to the community I came that shoots about seven years ago eight years ago from private practice of law I used to be Choate’s outside council developed a relationship with Saul Choate and Brian Choate uh who are the sons of Chris Choate’s the current owner and his father Joe Choate’s started the company back in 1958 so they twisted my arm talked me into coming over and we haven't looked back it's been a great ride and every day I'm thankful to be at the company well that's really great we give up the practice of law in the in the in the state in the United States of America to get the law of service which definitely I think you got a higher calling with this law for sure that's I would say I'm going to tell you I did not know what to expect when I made the switch but you know after making the move and listening to all my law friends tell me I'm crazy to get into the service industry and leave the private practice I feel so rewarded every day with what we're doing in the community getting to know the people that I work with and really seeing the fruits of our labor we work incredibly hard and we're constantly striving to improve and I'm just excited to go to work every day and that is a true blessing it really is when you make your job something that's fun to do then it's never it's like don't tell anybody but you would do it anyway if you even if we didn't get paid the same with me too I feel sad and guess what shots and uncle Joe we share the same year of a birthday I was born in 1958 too isn't it crazy that's fantastic so we and so we were both probably you're probably considered the best in Memphis and I'm concerned the best for service and sales training and definitely it's great as it was like marriage

"Definitely leaders need to be involved,  if they're scheduling something for their guys they should be there as well with them you want to feel like it's a part of a group,  I mean we're all human, group dynamics are how a lot of things work and you know if the group is separated the leaders are not even there then it just feels like we're not really in the group then..."

- Chris Calamusa

Chris Calamusa joins Joe Crisara on this episode of The Service MVP Podcast to discuss the key steps to Orienting and onboarding Your Team.

Contact Joe Crisara Service MVP.

Podcast Episode Transcription:

Definitely leaders need to be involved if they're scheduling something for their guys they should be there as well with them you want to feel like it's a part of a group,  I mean we're all humans group dynamics are how a lot of things work and you know if the group is separated the leaders not even there then it just feels like we're not really the group then. Welcome to the service MVP podcast this is where you go to learn how to use pure motive service to create higher value to grow your results grow your results and now here is your host America's service sales coach Joe Crisara alright everybody welcome to this service MVP podcast and my name is Joe Crisara America's service sales coach as some people call me uncle Joe I'm the uncle to the service industry well we here now today are going to welcome if I had a mount Rushmore of uncle Joe's friends he would be definitely one of the figures on that mountain Ashton granite and his name is Chris Calamusa who is our onboarding coach and orientation supervisor for the clients who work at service MP and Chris is going to talk about a great subject called the three steps orienting and onboarding your team Chris welcome to the podcast I really appreciate you being here oh I'm so glad you asked me to be on this is going to be fun thanks for having me it will be Chris first of all we're going to talk a little bit about you know just you know it's like when people get off to a great start you know it's like in a football game if your team scores a touch on the first drive of the game well the other team is already got to catch up they're you know behind the same baseball when you get ahead of the game you're winning most teams were held in the 7th inning usually win the game by the 9th inning you know sometimes you do lose the game but most of the time it's a good indicator of doing things Christ tell us a little bit about how you got started in in this process of becoming an onboarding and orientation coach and tell me what's been your experience and how did you go from wherever you worked to where you right now well when I first joined the team at was originally contractor selling.com now service MVP uh I was just customer service I was just supposed to answer the phones and try to help people with their technical difficulties but the minute that I saw uncle Joe's doing some coaching meetings I was like I need to be a part of that and then about six months later they made me Joe's assistant and there it was for about two years just soaking up all the gold Nuggets that got spit out of your mouth so it was a very impactful time on my life and you know just my career and you know now you were you bless me by giving me the reins to help some other students out and uh practice with them and role play and graduate them now so at this point now I'm the onboarding coach and yeah we're just making sure we get everybody graduated and through our program here's the supervised that department we have other people who are coaches to and Chris has gone from not just the onboarding coach but also to the person who supervises the coaches and that area trains those people as well he doesn't just on board your company he onboards our company to our people here so he's gone through that pr

"If you think about it, everything we do is on social media you know we're running ads on Facebook and Instagram now unlike the job boards where people are already going looking for a job you have to do something to stop the scroll right so they're just scrolling through looking at cat videos or the latest brisket knife or whatever is in their news feed from whatever they were looking at and then here's an ad for your company..."- Jody Underhill

How are you as a home service provider, looking to add good team members to your talent pool?  There are many traditional ways to seek out and recruit new employees; however, only one way to get the best new members of your team on board!

You don't want unemployed people applying for job openings!  You want motivated individuals who are working hard and not necessarily looking for an employment change.

Jody Underhill from Rapid Hire Pro joins Uncle Joe Crisara on this episode of The Service MVP Podcast to discuss a clever way to attract the best new employees.

Contact Joe Crisara Service MVP.

Podcast Episode Transcription:

If you think about it I said everything we do is on social media you know we're running ads on Facebook and Instagram now unlike the job boards where people are already going looking for a job you have to do something to stop the scroll right so they're just scrolling through looking at cat videos of the latest brisket knife or whatever's their news feed from whatever they were looking at and then here's an ad for your company welcome to the service MVP podcast this is where you go to learn how to use pure motive service to create higher value to grow your results grow your results and now here is your host America's service sales coach Joe Crisara alright everybody welcome to the service MVP podcast and my name is Joe Crisara America's service sales coach and I'm here today talking to one of my very best friends Jody Underhill,   Jody why don't you say hi to our clients here hello everybody glad to be here to share some great stuff for to help you with your home service business now Jody if you don't mind sharing the name of your company and tell us a little bit about yourself and the reason why you got started in this business so the name of the company is rapid hire pro and what we focus on is obviously recruiting in home service industry any other trades and the reason that we are focused on there is those I worked for the power company for almost 30 years before I started a marketing agency as most people look at it you probably get seven or eight calls a week from people wanting to help you with your marketing but there's not really anybody reaching out to help you get more people and right now what we hear more than anything is I've got plenty of work what I need as good people to so that I can so I can take on more work and we kind of got started in recruiting not in home services but in the trucking industry it's about a year and a half ago my wife reached out to Tommy Mello she's not even as long as I have and said hey if you need people you should check out what we're doing in the next week we flew out there and we showed him kind of how we do things because what we do is very different than what your typical recruiting company does because with the typical recruiting company they focus on job boards indeed simply hired zip recruiter there's nothing wrong with that it's just that everybody going there you know is looking for a job and not everybody is a great candidate So what we do this very different is we use social media and we put brand all of our ads also social media on Facebook and Instagram so because you want to get your information in front of people who are already working for someone else and so that you can get it they're not necessarily looking for another opportunity but when they see yours positioned in th

"The client should be saying man this guy knows exactly what I'm thinking he knows exactly what I need he's not just guessing at it he's got it down".

- Joe Crisara

Uncle Joe Crisara is America’s Service Sales coach! Joe joins Jim Klauck on The Service MVP Podcast to discuss the upcoming True Grit 2023 event being held at the Cosmopolitan in Las Vegas, Nevada, March 2nd-4th 2023.

Check out this episode to learn why you and your home service team should attend.

Tommy Mello from A1 Garage Door Service will be Kick Off Key Note Speaker on the Day!  Ken Goodrich from Goettle Air Conditioning and Plumbing will be speaking as well.

Joe has been helping service companies for nearly 45 years and has performed services for companies just like yours.  Like you, Joe suffered frustration & heartbreak, and poured out the blood, sweat & tears it takes to survive. Over time, Joe has learned to change how he did things and was able to get more traction and better results.

Joe is here today to help all of us in service businesses thrive!  Not just survive! 

Space is limited to only 200 attendees!

Click Here To Reserve Your Seat - Service MVP True Grit.

Imagine your business one year from now…

• Your office, service, sales, and installation teams delivering that “WOW” experience to every client.

• Your team creating customized premium, mid-range, and economy solutions for every customer.

• Your team assisting clients to bring every opportunity to the most profitable conclusion

• Motivated team members trained to provide the best service possible in every situation.

• See high revenue and profit Online reviews filled with 5-star ratings and glowing praise

Check out this episode of The Service MVP Podcast!  Learn how training your team reaps huge benefits.

Contact Joe Crisara Service MVP.

Podcast Episode Transcription:

“The client should be saying man this guy knows exactly what I'm thinking he knows exactly what I need he's not just guessing at it he's got it down”

I've got uncle Joe Crisara here from service MVP on the bring on success program hey Joe how are you I'm doing great today Jim how you doing thanks for inviting me I really appreciate that doing great thank you so much hey I am excited coming up March 2nd through 4th True Grit in Vegas at the cosmopolitan tell us about it well True Grit is a place where all the pure motive service professionals come to be able to get together and network as well as learn some powerful new lessons new way of training people Jim and some really powerful speakers too that we're really excited about introducing to our team you know I see my friend Tommy Mello or I should say our friend Tommy Mello is going to be there what's Tommy going to be talking about first of all I'm you know time is going to be there he's going to be there tonight before too so we have to contractor cocktail mixer if you want to see Tommy with a few adult beverages with them you might be you might be able to see them there and you might be able to get a few words in with them that are more personal and off the record you know the kind of time you mellow experience that we'd all like to get on the Wednesday night at 6:00 o'clock till nine and who knows how late it will go hoping it won't go too late so they have to start off the next day but you know the next day on day one which was Thursday then Tommy's going to be opening up with our keynote speaker 8:00 o'clock in the morning he's a great friend of mine and yours

"In a business everything is sales related everything is a sale right when you're trying to get someone to go your direction or to get on track or start an initiative or complete a training that you're putting in front of them you have to sell them first, sometimes we just want better sales for our team but we have to sell our team first and get them on board". - Danny Zatarain

In this episode of The Service MVP Podcast Danny Zatarain joins Uncle Joe to discuss - "The 3 Steps To Training Your Team".

Check out this episode of The Service MVP Podcast!  Learn how training your team reaps huge benefits.

Contact Joe Crisara Service MVP.

Podcast Episode Transcription:

In a business everything is sales related everything is a sale right when you're trying to get someone to go your direction or to get on track or start an initiative or complete a training that you're putting in front of them you have to sell them first right sometimes we just want better sales for our team but we have to sell our team first and get them on board welcome to the service MVP podcast this is where you go to learn how to use pure motive service to create higher value to grow your results grow your results and now here is your host America's service sales coach Joe Crisara welcome to the service MVP podcast and I am Joe Crisara,  America's service sales coach here again with another exciting episode and this week we are going to bring out one of my very best friends whose name is Danny Zatarain,  Danny is the person do we have taken on the initiative to lead our total immersion training program for field staff office staff and leadership Danny welcome to the podcast today thank you so much uncle Joe I really appreciate it I feel honored to be here well Danny a lot of people may not know and you're kind of hiding in plain sight you know and I know you're not a real big self-promoter like some of the bigger names that are out there but definitely we're trying to trying to encourage you to get your name out there more and this is an attempt to do that Danny why don't you tell us a little bit about how it is you got the road from where you came two leading our total immersion training and in this episode everybody Denny's going to talk about a really important subject which is 3 critical steps to training your team and so I can't wait to hear those three steps Danny much tell us about your background and how you wind up here for sure uncle Joe well listen I don't know to be just with you I never expected to be here in this place and I just want to say First off that I'm very fortunate to be able to do something that I'm so passionate about and that changes people's lives but it was a couple of years ago one of my friends has kind of reached out to me knowing I was in sales management and I've been in sales management for years kind of asking for help with their performance the sales performance of of an HVAC team right or a team that had four different divisions we did HVAC plumbing electrical and roofing and so he kind of you know called and said hey I need some help with sales you think you can help us and we went through a couple of interviews and kind of talked about what the job was all about and I will be honest with you I thought it would be a piece of cake right sells that sells everywhere is what I thought so I took on the challenge I was very excited about it and it was probably about a month in when I realized I had absolutely no idea what I was doing there was a very different kind of cells right than any other industry you know that well kudos for you for being self-aware Danny that's the biggest the first step of being able to work for our team sure absolutely 100% well and part of being self-aware right is knowing when and where to look for help so I did and I kind of took off and started taking some training programs you know s