In this episode of the Shingo Principles Podcast, we hear from Drew Butler and Gerhard Plenert from HKPO Change for the Better, a Shingo Licensed Affiliate, as they share the benefits of assuring quality at the source

Assure Quality at the Source is a principle in the Continuous Improvement dimension of the Shingo Model. Perfect quality can only be achieved when every element of work is done right the first time. If an error should occur, it must be detected and corrected at the time of its creation. This is done through error-proofing and taking countermeasures to prevent quality problems from occurring again. Everyone in an organization has responsibility for assuring quality at the source. Quality at the Source instills a sense of ownership and responsibility for every person on the team when implemented correctly and when made a part of the organization's culture. During this podcast, HKPO will talk about the ideal behaviors that go with Assuring Quality at the Source, such as:

• Organizing places of work so potential problems become immediately visible and,
• Stopping work to fix errors.

Assuring Quality at the Source has enormous benefits:

• Creating Quality at the Source is a leading indicator that your products are correct and ready to ship on time.
• Quality at the Source will not be a cause of margin erosion because you are doing it right the first time.
• Assure Quality at the Source is one of the Shingo Guiding Principles that helps you create a stable, predictable, and repeatable process that—besides the financial benefits—helps reduce worker stress and allows them to focus on improvement activities instead of firefighting and workarounds.

The Q&A session is moderated by Jennifer Ralston, the CEO of HKPO. The experts at HKPO have worked with hundreds of organizations over the past fifteen years to Assure Quality at the Source. Join them as they dive into this important topic together.

To learn more about the Shingo Model and how it can help organizations improve their culture and achieve the results they desire, please visit: http://shingo.org.

In this episode of the Shingo Principles Podcast, we hear from Douglas Dawson with Leg Up Solutions, a Shingo Licensed Affiliate, on why organizational excellence must have a standard. Key topics covered in this podcast include: 

• Recognizing standard in a regulatory context
• Providing ISO standards that have meaning for the value chain in terms of reliability for product requirements and delivery
• Recognizing the need for standard work
• Understanding why organizations don't accept that there is a standard for excellence and 
• Accepting the Shingo Model as the standard for organizational excellence

To learn more about the Shingo Model and how it can help organizations improve their culture and achieve the results they desire, please visit: http://shingo.org.

In this episode of the Shingo Principles Podcast, we hear from Dr. Gwendolyn Galsworth with Visual Thinking Inc, two-time Shingo Publication Award recipient, and Shingo Faculty Fellow as she shares concepts and practical actions that she uses to operationalize respect through Work That Makes Sense/Operator-Led Visuality.

Key topics covered in this podcast include:

• Anchoring respect
• Starting in the training room
• Harnessing the power
• Delivering stretch content
• Doing your homework and 
• Defining and reframing inertia and resistance

To learn more about the Shingo Model and how it can help organizations improve their culture and achieve the results they desire, please visit: http://shingo.org.

In this episode of the Shingo Principles Podcast, we hear from Shingo Faculty Fellow Norbert Majerus and former president of The Goodyear Tire and Rubber Company, Jean-Claude Kihn as they discuss how ethical behaviors are crucial and the lack thereof can be detrimental. Both presenters share personal experiences and address how leaders and practitioners should set standards on ethical Lean thinking. This is final podcast in the two-part series. Part one covered grasping the situation and part two covers principles and implementation.

To learn more about the Shingo Model and how it can help organizations improve their culture and achieve the results they desire, please visit: http://shingo.org.

In this episode of the Shingo Principles Podcast, we hear from Shingo Faculty Fellow Norbert Majerus and former executive with The Goodyear Tire and Rubber Company, Jean-Claude Kihn as they discuss how ethical behaviors are crucial and the lack thereof can be detrimental. They address the questions, is the implementation of traditional Lean processes and behaviors sufficient to avoid the severe consequences of unethical behavior and can good Lean thinking help? This is part one of a two-part series. Part one covers grasping the situation and part two covers principles and implementation.

To learn more about the Shingo Model and how it can help organizations improve their culture and achieve the results they desire, please visit: http://shingo.org.

Please join Mike Martyn, three-time Shingo Publication Award recipient, as he shares insights on how to create a culture of respect that inspires people and drives performance on a daily basis. Key topics covered in this podcast include:

• Creating an environment of psychological safety
• Understanding the need to provide challenges
• Balancing autonomy and accountability
• Establishing a bias for action in your culture

To learn more about the Shingo Model and how it can help organizations improve their culture and achieve the results they desire, please visit: http://shingo.org.

In this episode of the Shingo Principles Podcast, we hear from Ken Snyder, Executive Director of the Shingo Institute as he shares insights from Shigeo Shingo. Dr. Shingo said, “Production is a network of process and operations,” and leaders need to separate operations from the process. In this case, it is necessary to have a proper understanding of the distinction between “process” and “operations.” 

Key topics covered in this podcast include how the benefits of focusing on process first before focusing on operations are:

• Much lower cost of capital
• Much higher productivity rates
• Much faster time to market
• Lower inventory carrying costs
• Lower labor costs and
• Lower training costs

To learn more about the Shingo Model and how it can help organizations improve their culture and achieve the results they desire, please visit: http://shingo.org.

In this episode of the Shingo Principles Podcast, we hear from Bill Boyd with Value Capture, a Shingo Licensed Affiliate, as he shares how seeking by learning unlocks potential. 

Key topics covered in this podcast include:

• Understanding the theoretical limit or what is possible within the limits of science, not culture, and how it is helpful in defining perfection.
• By seeking to learn something every day about the challenges you face, you are taking action to pursue perfection, and how
• A team's actions with experimentation and learning are great behavioral evidence of whether or not they are seeking perfection.

To learn more about the Shingo Model and how it can help organizations improve their culture and achieve the results they desire, please visit: http://shingo.org.

In this episode of the Shingo Principles Podcast, we hear from Bruce Hamilton with the Greater Boston Manufacturing Partnership, a Shingo Licensed Affiliate and Shingo Examiner as he shares insights on how seeking perfection creates an environment that guides individuals and organizations to higher levels of enterprise excellence. It accomplishes this in two ways. First, it forces focus on the ideal of perfection; what does it mean for the customer and for the providers? Second, it encourages reflecting on the means by which we seek the ideal. As the flywheel of continuous improvement, this fundamental principle not only sustains improvement, but can also accelerate it. The flywheel, however, is not a perpetual motion machine. At different stages in an organization’s transformation to enterprise excellence, the flywheel must be primed and nurtured against the natural resistance to change and competing priorities for time and resources. 

Key topics covered in this podcast include:  

• Offering a basic explanation of the perfection
• Breaking down the “search”
• Describing the natural resistance to the principle, Seek Perfection, at various stages in an organization’s journey to excellence.

To learn more about the Shingo Model and how it can help organizations improve their culture and achieve the results they desire, please visit: http://shingo.org.