In this episode of the Gloria Chou PR Podcast, I sit down with Cathy Wagner—retail industry veteran, founder of RETAILMavens, and host of The Richer Retailer Podcast. With nearly 30 years of experience in independent retail, Cathy has seen it all: running her own brick-and-mortar stores, navigating bankruptcy, and building back stronger to now help small retail businesses scale to 7-figure revenue.

If you’re an independent retailer or product-based business owner struggling to adapt to inflation, tariffs, AI in retail, and shifting consumer behavior, this episode is your wake-up call—and your roadmap to survive and thrive in today’s economy.

Why Retailers Fail (and What the 7-Figure Ones Do Differently)

According to Cathy, retail isn’t dead—but staying stagnant is. The top-performing retail businesses embrace change, silence self-doubt, and make data-driven decisions, not emotional ones. She unpacks the four traits that successful retail founders share:

• Kill the ANTs (automatic negative thoughts)
• Reframe fear as excitement
• Focus on what you can control
• Know and use your numbers for better retail sales growth

Real Tactics You Can Use Right Now to Grow Retail Sales

Forget the hype. Cathy breaks down real, proven strategies that help retail store owners boost profits:

• Adjust your retail pricing strategy to reflect actual cost increases
• Use email marketing for retail (minimum 2x/week) as your most profitable channel
• Curate tighter product assortments to reduce overwhelm and increase conversions
• Host low-cost retail events focused on connection and community
• Build brand trust by leading with your core business values

AI for Non-Techie Retailers: A Simple Hack That Works

No need to master tech. Cathy shares how small retail business owners can use ChatGPT to gain customer insights from top-performing content. Just copy and paste your best emails or product pages into AI and ask:

• Who is my best customer?
• Who is NOT my customer?
• What messaging drives purchase behavior?

This simple AI habit has delivered surprising clarity and results for Cathy’s clients—and it can for you too.

Why Neutrality Is No Longer a Strategy in Retail Branding

You don’t need to be political—but you do need to be personal. Cathy makes a compelling case for ditching generic, faceless branding and embracing authenticity. Whether you’re selling confidence, comfort, or community, your brand story and values should shine through every retail marketing email, event, and conversation.

Final Takeaway

You don’t need to show up everywhere or master every tech tool. What independent retail business owners do need:

✅ A clear brand stance
 ✅ Consistent and authentic communication
 ✅ A community-first mindset
 ✅ Courage to evolve with market changes

Whether you’re struggling to compete or trying to grow a small retail business in a noisy digital world, this episode reminds you: you’re not alone—and the best is still ahead.

If you want to land your first feature for free without any connections, I want to invite you to watch my PR Secrets Masterclass, where I reveal the exact methods thousands of bootstrapping small businesses use to hack their own PR and go from unknown to being a credible and sought-after industry expert. Register now at www.gloriachoupr.com/masterclass.   

• Watch the #1 PR Secrets Masterclass to get you featured for free in 30 days
• Join the Small Biz PR Facebook Group to get the best PR Tips
• Download the 10

In this episode of the Gloria Chou PR Podcast, I share the three massive shifts shaking up the online business world—especially in the age of AI, content saturation, and consumer fatigue. If you’re a coach, service provider, or expert selling digital products, this episode is your wake-up call.

Why the “Information Business” Is on Life Support
AI has made information ubiquitous. The era of selling access to templates, funnels, and plug-and-play “secret formulas” is over. People are tired of cookie-cutter advice. They want real results and real connection. In this episode, I break down why thought leaders clinging to old tactics are struggling—and what’s working instead.

Why Pain Point Marketing Is Dead—and What to Do Instead
The “I help” bio. The pain, agitate, solve framework. The fear-based FOMO countdowns. All of it? Losing its impact. I explain why today’s buyers are more discerning than ever—and how I’ve pivoted my messaging from fixing people to illuminating their power.

How Community Is Outperforming Celebrity in the New Digital Economy
Spoiler alert: solo “gurus” are out. Shared connection and community-driven growth is in. From handwritten notes in gift bags to DMs that turn into Forbes features, I share how building actual relationships—not just followers—has helped our small business community thrive.

This Episode Is For You If:
✅ You’re exhausted by outdated marketing tactics
✅ You’re wondering why your funnel isn't converting like it used to
✅ You want to market with integrity and actually enjoy your business again
✅ You believe in service over sleaze, and connection over clicks

Key Shifts We Cover:

• Why consumers now spot inauthentic marketing in 5 seconds flat
• How to personalize and humanize your offers—without scaling burnout
• What happens when you follow up years later just to help (and how that builds brand trust)

Final Takeaway:
We’re in a new era of business. Fast, big, and automated isn’t better—it’s broken. If you want to stay relevant, profitable, and aligned, this episode is your must-listen roadmap.

If you're building content to sell and not to influence, this is your tactical blueprint.

If you want to land your first feature for free without any connections, I want to invite you to watch my PR Secrets Masterclass, where I reveal the exact methods thousands of bootstrapping small businesses use to hack their own PR and go from unknown to being a credible and sought-after industry expert. Register now at www.gloriachoupr.com/masterclass.   

• Watch the #1 PR Secrets Masterclass to get you featured for free in 30 days
• Join the Small Biz PR Facebook Group to get the best PR Tips
• Download the 10 ways to get free PR for your small business
• DM the word “PITCH” to us on Instagram to get a pitching freebie https://www.instagram.com/gloriachoupr 
• Connect with Gloria Chou on LinkedIn- https://www.linkedin.com/in/gloriaychou 
• Join Gloria Chou's PR Community- https://www.facebook.com/groups/428633254951941

In this solo episode of the Gloria Chou PR Podcast, Gloria breaks down the three golden rules of high-ROI content creation—designed specifically for small business heroes who want more sales, not more likes.

If you’re tired of the content hamster wheel, this episode gives you a clear, stress-free roadmap to create long-lasting, sales-driven content without chasing trends or relying on Instagram Lives.

Why Content ROI > Content Quantity
Gloria shares why content should be repurposable, strategic, and aligned with your business goals. From her podcast workflow to skipping Instagram Lives altogether, she shares what actually works when you’re building a business—not trying to be an influencer.

The 3 Golden Rules for Smarter, Sales-Driven Content:

1. Lifespan + ROI: Don’t make content that dies in 24 hours. Gloria explains how to maximize each piece by repurposing it into emails, blogs, carousels, and more.
2. Start with Long-Form: Why every high-leverage content plan begins with one long-form asset—like a podcast, blog, or newsletter—and how to use it to fill your content calendar with ease.
3. Boost Shareability: Gloria walks through how to leverage co-creation and strategic tagging to get others to promote your content—without paying for reach.

What You’ll Learn in This Episode:

• Why she skips Instagram Lives and what she does instead
• How to create 20+ pieces of content from one podcast episode
• A smarter way to pitch co-hosted content that builds relationships
• How to get on the radar of “out of reach” experts and influencers
• The real reason your content should convert, not just entertain

Final Takeaway:
You don’t need to go viral or hire a content agency to get results. You just need:
✅ One long-form content asset
✅ A smart repurposing system
✅ A share-first mindset

If you're building content to sell and not to influence, this is your tactical blueprint.

If you want to land your first feature for free without any connections, I want to invite you to watch my PR Secrets Masterclass, where I reveal the exact methods thousands of bootstrapping small businesses use to hack their own PR and go from unknown to being a credible and sought-after industry expert. Register now at www.gloriachoupr.com/masterclass.   

• Watch the #1 PR Secrets Masterclass to get you featured for free in 30 days
• Join the Small Biz PR Facebook Group to get the best PR Tips
• Download the 10 ways to get free PR for your small business
• DM the word “PITCH” to us on Instagram to get a pitching freebie https://www.instagram.com/gloriachoupr 
• Connect with Gloria Chou on LinkedIn- https://www.linkedin.com/in/gloriaychou 
• Join Gloria Chou's PR Community- https://www.facebook.com/groups/428633254951941

In this episode of the Gloria Chou PR Podcast, I sit down with Dylan Jahraus—host of the #1 Etsy podcast and founder of the Ultimate Etsy Course—to unpack the biggest Etsy updates of 2025 and exactly how to set up your shop for long-term success.

From SEO and pricing to AI tools and post-purchase wow moments, Dylan shares actionable tips that product-based founders can implement right now to stand out on Etsy—even without a big budget or paid ads.

Whether you’re just starting out or looking to grow your store, this episode is your crash course in the new Etsy algorithm and the real reasons why some shops rise to the top.

What’s New on Etsy in 2025—and How to Take Advantage

Dylan breaks down Etsy’s newest policies, creative standards, and how AI is now being used to verify sellers and product listings. Learn how to stay compliant and take advantage of underutilized categories like “Handpicked by Seller.”

How to Actually Get Seen on Etsy (Without Paying for Ads)

• Why your SEO and product photos matter more than ever
• How pricing affects conversion rate and search ranking
• Why fewer options = higher conversions
• How to spot and ride trends before they hit Etsy
  
  

The New Strategy for Competing with Bestsellers

Want to compete with top-performing Etsy shops even if you're brand new?

Dylan walks through how to:

• Use AI product photos to elevate your listings
• Curate trendy, seasonal mockups
• Build a value-forward product experience that stands out in search
  
  

Post-Purchase Strategy: How to Wow Customers and Get Repeat Buyers

Learn how to deliver a premium customer experience after the sale—including automated messages, helpful content, and how to get customers from Etsy to your Instagram and email list (without breaking Etsy’s rules).

Tools to Make Etsy Work for You

• etSEO: Dylan’s custom AI tool for optimized, mobile-friendly, customer-centric listings
• Vela: Mass-update tool for syncing Shopify and Etsy listings
• Instagram + TikTok: Dylan’s secret to growing her audience from 0 to 50k in 2 months

Final Takeaway
You don’t need to pay thousands for ads or offer deep discounts to succeed on Etsy in 2025.

What you do need is:
✅ Trend-savvy product listings
✅ Smart SEO and pricing strategies
✅ A memorable customer experience

If Dylan can help thousands grow profitable Etsy shops, you can too.

If you want to land your first feature for free without any connections, I want to invite you to watch my PR Secrets Masterclass, where I reveal the exact methods thousands of bootstrapping small businesses use to hack their own PR and go from unknown to being a credible and sought-after industry expert. Register now at www.gloriachoupr.com/masterclass.   

• Watch the #1 PR Secrets Masterclass to get you featured for free in 30 days
• Join the Small Biz PR Facebook Group to get the best PR Tips
• Download the 10 ways to get free PR for your small business
• DM the word “PITCH” to us on Instagram to get a pitching freebie https://www.instagram.com/gloriachoupr 
• Connect with Gloria Chou on LinkedIn- https://www.linkedin.com/in/gloriaychou 
• Join Gloria Chou's PR Community- https://www.facebook.com/groups/428633254951941
• Connect with Dylan Jahraus:
• Instagram:

In this episode of the Gloria Chou PR Podcast, I walk you through the exact, step-by-step process to pitch yourself and land podcast interviews—even if you’re just starting out, don’t have a website, or have never pitched before.

If you're a founder, expert, coach, or service-based entrepreneur looking to grow your visibility, authority, and leads—this episode is your roadmap to getting booked on podcasts without sounding self-promotional.

The Three-Step Podcast Pitching Strategy That Works
Most people overthink podcast pitching or believe they’re not “ready.” I’m here to show you how to start today using a simple, proven process:

1. Build your podcast media list
2. Write your pitch using the CPR Method
3. Repurpose and share your interview for months of content
   
   

Why You Don’t Need Fancy Credentials to Land Podcast Interviews
You don’t need:
❌ A massive following
❌ A polished website
❌ Insider connections

What you do need:
✅ A unique story
✅ Clear speaking topics
✅ A value-driven pitch that centers the host’s audience

How to Use the CPR Method to Pitch With Confidence
 CPR =
C: Credibility (who you are + your story)
P: Point of View (your unique insight or prediction)
R: Relevance (why now + why this podcast)

This is the exact method that helped me (and hundreds of entrepreneurs) get featured on 30+ podcasts—and it’s the same framework I teach inside my PR Starter Pack.

Avoid These Common Podcast Pitching Mistakes
🚫 Including “pitch,” your name, or company name in the subject line
🚫 Writing long-winded, me-focused emails
🚫 Pitching to shows that recently interviewed someone in your niche
🚫 Forgetting to follow up

Podcast Outreach Tips That Actually Work
✅ Leave a 5-star review before you pitch
✅ Reference a specific episode (not just “I love your show”)
✅ Use email tracking to see when your message is opened
✅ Follow up once a week via email and DM

How to Repurpose Your Interview for Maximum Visibility
Don’t just do the interview and disappear. I share ways to turn one podcast feature into weeks of content, including:

• Audiograms for Instagram + TikTok
• Blog posts for SEO
• Newsletter content
• Short clips for LinkedIn and YouTube

Final Takeaway
Getting featured on podcasts is one of the most powerful ways to build visibility, credibility, and connection—without ads or algorithms.

If you want to land your first feature for free without any connections, I want to invite you to watch my PR Secrets Masterclass, where I reveal the exact methods thousands of bootstrapping small businesses use to hack their own PR and go from unknown to being a credible and sought-after industry expert. Register now at www.gloriachoupr.com/masterclass.   

• Watch the #1 PR Secrets Masterclass to get you featured for free in 30 days
• Join the Small Biz PR Facebook Group to get the best PR Tips
• Download the 10 ways to get free PR for your small business
• DM the word “PITCH” to us on Instagram to get a pitching freebie https://www.instagram.com/gloriachoupr 
• Connect with Gloria Chou on LinkedIn- https://www.linkedin.com/in/gloriaychou 
• Join Gloria Chou's PR Community- https://www.facebook.com/groups/428633254951941

In this episode of the Gloria Chou PR Podcast, I sit down with Kim Rittberg—award-winning TV producer, media expert, and video coach—to talk about how small business owners can finally show up confidently on camera without sounding robotic or overly rehearsed.

Kim has produced for Us Weekly, Netflix, and launched video units for major media outlets, but she swears by one thing: anyone can be good on camera with the right mindset, skill set, and practice. If you’ve ever frozen up during a Reel, dreaded pitching yourself on video, or wondered what to say in your elevator pitch—this episode is for you.

Mindset Shifts to Overcome Camera Shyness
Kim debunks the myth that only extroverts or TV-ready personalities can be confident on camera. Her framework helps you shift from “supermodel mode” (focused on appearance) to “teacher mode” (focused on message)—so you stop worrying about how you look and start focusing on what you’re saying.

Her 4S Framework to Shine on Video
You’ll learn Kim’s powerful 4S method:
✅ Soothe your nervous system through breathwork
✅ Strengthen your voice and posture
✅ Get Silly to shake off stiffness
✅ Smile to connect instantly with your audience

The ABCs of a Killer Elevator Pitch
Gloria and Kim break down the A-B-C method for crafting an unforgettable pitch:

• Accomplishments: What makes you credible?
• Business: What do you actually do (in plain English)?
• Confidence: Say it like you mean it—then practice it until it flows.

Kim’s Top Tools and Resources
✅ Freebie: 10 Tips to Make Amazing Videos
✅ $37 On-Camera Challenge: Get confident fast with low-stakes practice
✅ Podcast: The Exit Interview with Kim Rittberg

Final Takeaway
Confidence isn’t reserved for celebrities or influencers—it’s built. If you want more visibility, clients, and impact, learning how to own your voice on camera is non-negotiable. You don’t need a fancy setup or a viral script—just clarity, practice, and your authentic self.

Listen now and start showing up like the expert you already are.

Product Businesses! Download my free HOW TO GET INTO A GIFT GUIDE/PRODUCT ROUND UP roadmap for free HERE to get more sales and traffic to your site this season.

If you want to land your first feature for free without any connections, I want to invite you to watch my PR Secrets Masterclass, where I reveal the exact methods thousands of bootstrapping small businesses use to hack their own PR and go from unknown to being a credible and sought-after industry expert. Register now at www.gloriachoupr.com/masterclass.   

• Watch the #1 PR Secrets Masterclass to get you featured for free in 30 days
• Join the Small Biz PR Facebook Group to get the best PR Tips
• Download the 10 ways to get free PR for your small business
• DM the word “PITCH” to us on Instagram to get a pitching freebie https://www.instagram.com/gloriachoupr 
• Connect with Gloria Chou on LinkedIn- https://www.linkedin.com/in/gloriaychou 
• Join Gloria Chou's PR Community- https://www.facebook.com/gr

In this episode of the Gloria Chou PR Podcast, I sit down with Kinsey Soderberg—founder of Authentic AI and host of the Authentic AI Podcast—to reveal how small business owners can create and train their own AI assistant to sound exactly like their brand voice.

If you’ve ever wondered how to use AI for content creation, social media, or email marketing—but felt overwhelmed by prompts or disappointed with generic-sounding outputs—this episode is your go-to guide for building a custom AI workflow that feels human.

Why You Don’t Need Perfect Prompts to Use AI for Your Business

Kinsey introduces the concept of “Procrasta-Prompting”—getting stuck trying to perfect prompts instead of just starting.

Her solution? A human-first approach. Brain-dump your raw, unfiltered thoughts into your AI tool like you’re talking to a real assistant or coach. The more human and natural your input, the better AI can mirror your brand’s tone.

How to Train Your AI Assistant on Your Brand Voice

One of the biggest mistakes entrepreneurs make is expecting AI to “get it” without any training. Kinsey breaks down a repeatable process for building a branded AI system using her AI Brand Blueprint.

She shows how to train ChatGPT (or any AI tool) with your brand’s:

• Mission, vision, and core values
• Ideal customer personas (beyond demographics)
• Signature brand tone, humor, and writing style
• Favorite content formats, emojis, and real-world examples

Once trained, your AI assistant can produce content that sounds like you in seconds.

What to Include in Your AI Brand Blueprint

To get AI content that feels aligned and authentic, Kinsey recommends including:

• Core Identity – Your mission, vision, beliefs, and positioning
• Customer Clarity – Pain points, desires, and specific psychographics
• Brand Voice – Your tone, humor, formatting style, and writing preferences
• Screenshots + Samples – IG captions, emails, or posts you admire
• Bonus Personality Layer – Add Human Design, Myers-Briggs, or astrology traits to guide tone

This document becomes your AI’s “user manual”—saving hours each week while ensuring brand consistency.

How to Use AI in Your Small Business Right Now

Kinsey shares practical ways to implement AI today—without overhauling your entire business:

• Treat ChatGPT like a business coach or VA
• Use voice memos to capture ideas on the go
• Upload client call MP3s or brainstorming transcripts
• Screenshot IG posts for style inspiration
• Feed in your customer journey or brand strategy
  
  

Top AI Tools for Entrepreneurs and Content Creators

• ChatGPT – Best for creative copywriting and tone alignment
• Perplexity – Real-time web research and content inspiration
• Google Docs – To create and store your AI Brand Blueprint
• AI Note-Takers – For fast transcription and team meeting summaries
  
  

AI Strategy Tips: What to Do (and Avoid) When Using AI for Content

• DO start small—like captions or emails
• DO experiment with a human-first mindset
• DO edit and personalize all AI outputs before publishing
• DON’T try to automate your entire business overnight
• DON’T rely on random generic prompts
• DON’T skip brand training before assigning tasks

Final Takeaway

Learning how to train AI on your brand voice doesn’t require a tech background or hours of prompting practice. With the right system, you can save time, write content faster, and finally feel like your AI assistant “gets you.”

What you need is: 

• A strong brand foundation
• A reusable AI Brand Blueprint
• A human-first, strategic mindset

In this deeply personal solo episode, PR strategist and podcast host Gloria Chou shares the story of how she rebuilt her brand by ditching outdated marketing templates in favor of authentic messaging, values-driven branding, and emotionally resonant content.

You’ll learn how Gloria’s radical shift in content strategy—fueled by personal healing, political clarity, and business burnout—transformed not just her marketing, but her entire business model. This episode is packed with insights for small business owners, thought leaders, and online creators who want to connect more deeply with their audience and grow a sustainable, purpose-led brand in 2025 and beyond.

Why Authentic, Values-Driven Messaging Outperforms Templates, Authority, and Approval-Seeking in 2025

• Why template marketing strategies don’t work anymore in the saturated digital landscape
• How to shift from approval-seeking content to a values-first marketing approach
• Why emotional resonance and identity alignment matter more than credentials
• How to use your personal story and brand values to attract ideal clients
• Why rejection and unsubscribes are signs of strong messaging, not failure
• How personal healing and self-awareness can fuel powerful brand positioning
• The difference between authority-based PR and values-aligned visibility

In a digital world overflowing with templates, quick hacks, and bro-marketing playbooks, the brands that rise above the noise are the ones that lead with authenticity, emotional connection, and clear values. As Gloria Chou shared in this episode, sustainable growth doesn’t come from chasing followers or authority—it comes from remembering who you are, speaking your truth, and letting your brand be an extension of your personal evolution.

Whether you're a small business owner, coach, or creative, the future of ethical PR, personal branding, and values-based marketing lies in showing up unapologetically and creating resonant content that feels as good as it converts.

Product Businesses! Download my free HOW TO GET INTO A GIFT GUIDE/PRODUCT ROUND UP roadmap for free HERE to get more sales and traffic to your site this season.

If you want to land your first feature for free without any connections, I want to invite you to watch my PR Secrets Masterclass, where I reveal the exact methods thousands of bootstrapping small businesses use to hack their own PR and go from unknown to being a credible and sought-after industry expert. Register now at www.gloriachoupr.com/masterclass.   

• Watch the #1 PR Secrets Masterclass to get you featured for free in 30 days
• Join the Small Biz PR Facebook Group to get the best PR Tips
• Download the 10 ways to get free PR for your small business
• DM the word “PITCH” to us on Instagram to get a pitching freebie https://www.instagram.com/gloriachoupr 
• Connect with Gloria Chou on LinkedIn- https://www.linkedin.com/in/gloriaychou 
• Join Gloria Chou's PR Community- https://www.facebook.com/groups/428633254951941

In this episode of the Small Business PR Podcast, I reveal the top 3 reasons your PR isn’t working—and how to fix them so you can finally get featured in national media like Oprah Daily, BuzzFeed, Vogue, and more.

If you’ve ever felt like your pitches are getting ignored, you’re stuck in the PR friend zone, or you’re not sure how to create timely angles that actually get opened—this episode is your roadmap. I break down exactly what holds most small businesses back from landing press and shares the mindset, tools, and repeatable PR strategies you can start using today to get visible without hiring an expensive PR agency.

Whether you’re a product-based business owner, service provider, or eCommerce founder doing your own outreach, this episode will help you build a seasonal PR system that gets results.

Why Your PR Isn’t Working – 3 Hidden Reasons and How to Fix Them

• Why PR isn’t a one-and-done task – and how to build a repeatable, season PR strategy
• How to create relevant pitch angles that align with journalists’ editorial calendars (without changing your product)
• What to do when you get ghosted—and how follow-up emails can build long-term media relationships
• How to use the CPR Pitching Method to land media features
• Why DIY PR often fails—and how to stop guessing and start pitching like a PR pro

If you’re a founder trying to get featured in the media but feel stuck, this episode gives you the strategy and clarity you need to get unstuck and start seeing traction.

No agency. No ad spend. Just relationship-first pitching that works—especially when paired with a consistent seasonal PR plan and the right media outreach tools (like LinkedIn and email tracking).

Ready to stop spinning your wheels and start getting visible? Tune in now and learn how to pitch smarter, follow up better, and finally land the media coverage your business deserves.

Product Businesses! Download my free HOW TO GET INTO A GIFT GUIDE/PRODUCT ROUND UP roadmap for free HERE to get more sales and traffic to your site this season.

If you want to land your first feature for free without any connections, I want to invite you to watch my PR Secrets Masterclass, where I reveal the exact methods thousands of bootstrapping small businesses use to hack their own PR and go from unknown to being a credible and sought-after industry expert. Register now at www.gloriachoupr.com/masterclass.   

• Watch the #1 PR Secrets Masterclass to get you featured for free in 30 days
• Join the Small Biz PR Facebook Group to get the best PR Tips
• Download the 10 ways to get free PR for your small business
• DM the word “PITCH” to us on Instagram to get a pitching freebie https://www.instagram.com/gloriachoupr 
• Connect with Gloria Chou on LinkedIn- https://www.linkedin.com/in/gloriaychou 
• Join Gloria Chou's PR Community- https://www.facebook.com/groups/428633254951941

Think community-building is only for influencers or digital brands? Think again. In this episode of Small Business PR, host Gloria Chou sits down with Madison Page—business growth strategist and host of The Small Business Growth Podcast—to break down exactly how physical product businesses can turn customers into loyal superfans through emotional connection and relationship-first marketing.

Whether you're selling candles, skincare, or wellness products, Madison shares three high-impact strategies to help you create a brand community that drives sales, referrals, and long-term retention—without needing a complicated platform or massive team.

Build a Loyal Brand Community That Drives Repeat Sales, Customer Referrals, and Emotional Engagement—Without Relying on Ads 

• Why community drives recurring revenue, customer retention, and organic referrals
• The difference between transactional vs. relationship marketing—and why younger buyers care
• 3 actionable ways to build a loyal brand community around your physical product
• How to use Instagram Stories to foster emotional connection and boost engagement
• Why marketing means repeating your brand message a thousand different ways
• Creative examples like step challenges, polls, and value-based missions that convert

In a crowded marketplace where ads are expensive and attention spans are short, building a loyal customer community isn’t optional—it’s essential. As Madison Page shared, product-based businesses that focus on relationship marketing win in the long run with higher repeat purchase rates, stronger brand advocacy, and sustainable organic growth.

Whether you’re just starting out or scaling your ecommerce brand, remember: it's not about how many followers you have—it's about how deeply you connect. So start showing up, share your brand values consistently, and create a two-way dialogue that turns buyers into lifelong fans.

Product Businesses! Download my free HOW TO GET INTO A GIFT GUIDE/PRODUCT ROUND UP roadmap for free HERE to get more sales and traffic to your site this season.

If you want to land your first feature for free without any connections, I want to invite you to watch my PR Secrets Masterclass, where I reveal the exact methods thousands of bootstrapping small businesses use to hack their own PR and go from unknown to being a credible and sought-after industry expert. Register now at www.gloriachoupr.com/masterclass.   

• Watch the #1 PR Secrets Masterclass to get you featured for free in 30 days
• Join the Small Biz PR Facebook Group to get the best PR Tips
• Download the 10 ways to get free PR for your small business
• DM the word “PITCH” to us on Instagram to get a pitching freebie https://www.instagram.com/gloriachoupr 
• Connect with Gloria Chou on LinkedIn- https://www.linkedin.com/in/gloriaychou 
• Join Gloria Chou's PR Community- https://www.facebook.com/groups/428633254951941
• Follow Madison Page :Instagram: @thisismadisonpage