In this week's episode, Jerry Durham welcomes business strategist and growth expert April Shprintz to discuss the transformative power of cross-industry insights and the "generosity culture" in scaling businesses. April shares her journey from a humble beginning through a stellar career that spans over 94 industries, providing listeners with actionable strategies that any business can implement to enhance their operations and customer relationships.

What You'll Learn:

April's Background and Diverse Experience: From military service to leading a startup to a $7 billion IPO, April's unique path has equipped her with unparalleled insights into business growth and client care across multiple sectors, including healthcare, software, and more
.
The Generosity Culture: April explains how her framework focuses on investing in people—employees, clients, and the community—to drastically increase business revenue while reducing working hours.

Cross-Industry Innovation: Discover how experiences in one industry can revolutionize standard practices in another, as April provides examples from her work in the MediSpa and software sectors.

Client-Centric Strategies: Learn about the importance of understanding customer needs and how to leverage unhappy customer feedback to drive business improvements.

The Power of Giving First: April and Jerry discuss the benefits of providing value without immediate expectations, enhancing brand loyalty and client referrals through genuine service.

Networking and Referrals: Insights into how a culture of cooperation rather than competition with peers can lead to surprising business growth and community benefits.

Practical Takeaways: From restructuring sales strategies to the simple act of picking up the phone, this episode is packed with practical advice that can be applied immediately to any business setting.

Key Quotes:

"Your unhappiest clients and customers are going to give you the best ideas."
"The easier you make it to say no, the better quality of people you have saying yes."
"I do all of this based on my framework that incorporates what I call the generosity culture, which allows people to be super successful by focusing on pouring into their people, their clients, and their community."

[00:05:20] April shares her journey from broadcasting in the Air Force to becoming a top salesperson by focusing on client care.
[00:12:30] Exploration of the "generosity culture" and its impact on business success.
[00:25:45] April discusses specific examples of how applying software industry tactics helped a MediSpa increase its sales.
[00:38:10] Discussion on the importance of adapting business models based on client feedback and industry needs.
[00:52:20] April and Jerry delve into the ethics and efficacy of "giving away" valuable advice and content to build long-term business relationships.
[01:15:35] They discuss the significance of referrals and networking, sharing personal anecdotes that underscore the value of transparency and assistance over hard sales.

Contact April:

Email:
[email protected]

Social: 

https://www.linkedin.com/in/aprilshprintz/

https://www.instagram.com/aprilshprintz/

https://www.facebook.com/AprilLShprintz

https://www.threads.net/@aprilshprintz

https://www.tiktok.com/@aprilshprintz

https://www.youtube.com/channel/UCd3-7foc4_nVtub5Lb0LDkg

Websites:

www.drivenoutcomes.com

www.winningmindsetmasterypodcast.com

www.magicbluerocks.com

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!