What does it really take to deliver true five-star service?

On this episode of Suite Success, host Katie Cline sits down with Sarah Dandashy, world-class concierge, TEDx speaker, and bestselling author. She unpacks the mindset that separates good service from a truly unforgettable experience.

From her early days working at the Four Seasons in Washington, DC to refining luxury standards at The Peninsula Beverly Hills and The London West Hollywood, Sarah has had a front-row seat to how the world’s best hotels operate. But as she explains, the real differentiator isn’t memorizing restaurant lists or knowing every answer off the top of your head. It’s something far more powerful.

In this episode, Sarah shares:

-The #1 mindset shift that distinguishes five-star concierges from everyone else

-Why “I don’t know” can actually build credibility (when handled correctly)

-How eliminating red tape elevates luxury service

-Why the best hotels empower their teams instead of scripting them

-The difference between standards and trust — and why both matter

-What winning Best Young Concierge taught her about legitimacy and positioning

Whether you’re in hospitality, short-term rentals, building a personal brand, or simply looking to level up how you show up for others, this episode reveals a timeless truth: five-star service isn’t about having all the answers. It’s about owning the outcome.

This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠Lodgify!⁠⁠⁠⁠⁠

⁠Connect with Sarah:⁠

⁠⁠⁠Sarah's LinkedIn⁠⁠⁠⁠⁠: linkedin.com/in/sarahdandashy

⁠⁠Ask A Concierge's Website⁠⁠⁠⁠⁠: https://askaconcierge.tv/

Links:

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