The Art Of Selling Travel Podcast

In this episode, we talked about how Kate found the Fee structure that worked in her business and the importance of having multiple revenue streams in your business.

This episode kicks off a 3 part series dedicated to professional fees.

Who should be charging? Who shouldn't? 

Why should you be charging them?

Are you tired of trying to get people to book your block space or join your groups and nothing seems to move the needle? This may be the answer. 

This week's episode welcomed our very first guest - Donna McGougan owner of Travel Advisor Solutions. 

We chatted about all things processes and customer relationship management. 

If you’ve ever been overwhelmed by sticky notes - Donna’s been there and knows how it feels. In fact, that’s what started her on the journey to find a better solution. Donna built a business helping Travel Advisors grow their travel business by helping them set up their CRM with a primary focus on organization. 

“When your files are organized in one location, you’re able to better serve the client-advisor relationship” 

Relationships are the cornerstone of all successful businesses. The client care process is all about the details. Making sure you know things about your clients that you might otherwise forget or misplace the sticky notes that are meant to remind you. 

A CRM can help change the conversation. When you have a record of your communication, you don’t have to guess what was said. 

“We all have a process whether we know it or not. When you pay attention to your process, you’ll know which steps you need to tweak”

Recognize that you have a process - and be open to refining it to be able to grow - especially when you’ve hit a plateau. 

If you’re looking to increase your client experiences - check out Donna’s website or Instagram

Keeping things simple for your clients, is the exact reason they reached out to you. Don't overcomplicate the process. 

Who are you wanting to attract and how will they best respond to you? 

 Looking for a new website - check out my trusted colleague for Website Design over at Travel Marketing and Media - https://travelmarketingandmedia.com/website 

Join the Facebook Group HERE

Welcome to the very first episode of The Art Of Selling Travel Podcast. In this episode, I'm going to introduce myself, let you know why I've decided to add my voice to the podcast world, and how I'm going to be helping travel professionals close more sales & grow their business.