Are you having a hard time figuring out the right balance between being “leading” or being “in control” and getting to the business that you intended to address? Are you wondering if there is a way to only talk about business when talking with your clients without putting them off, making them feel like they don't have a say, or letting them into the conversation?

In this week’s episode, I continue to talk about the series "Art and Science of Selling in Healthcare" - the Art of the First Phone Call part 3B. The art side of ACKNOWLEDGEMENT,  asking for PERMISSION-based questions,and how do you “LISTEN”. What is the art of moving the first phone call? If you aim for only ONE thing -  to get the problem to be solved, you need to LISTEN unless you want to defeat your purpose. Why is the “listening party” in the art of science is what missing the most? If we ask better questions, acknowledge, and understand the process, the call will be efficient and move with your client. Value your patient first, cost becomes the least for the patient. 

What you’ll learn from this podcast:

1:01 - How do you acknowledge, listen, and ask permission-based questions to your patients? 

4:09 - How do you keep the conversation going? 

9:48 - How do you open the door to getting the expectation? 

13:41 - How is this coming together in your business practice? 

15:16 - All patients want to find the real expert in Healthcare 

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If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!