The Lash Business Lounge

By Lauren Lappin

What's The Lash Business Lounge about?

Lauren Lappin is a successful Salon Owner and Lash Business Coach, and she's here to help take your Beauty Business from Average to Amazing.

Join Lauren weekly to grow your Salon, increase your income, and have more fun (in life and business).

Download our free app to listen on your phone

The Lash Business Lounge episodes:

05.17.2024
Ep. 93: Deanna Campese on Lash’d Eyelashes, the International Lash Masters Conference, and Changing the Industry
https://www.lashdeyelashes.com/products/2024-melbourne-lash-conference Discount Code: LBL10 (for 10% off your 2024 Melbourne Lash Conference Ticket) In this week's episode Lauren chats with the amazing, Deanna Campese. Deanna is the founder of Lash'd Eyelashes, the International Lash Masters Conference, and a game changing...
05.09.2024
Ep. 92: My Top Tips for Avoiding Burnout
https://www.instagram.com/laurenlappin_ In this week's episode Lauren shares her Top Tips for Avoiding Burnout in your Beauty Business. Lauren's Top Tips for Avoiding Burnout in Business. 1) Revisit Your Why. Ask yourself the following questions: Why did you start your...
05.02.2024
Ep. 91: 5 Hard Truths About Business
Everything Lauren Lappin: https://www.laurenlappin.com.au In this week's episode Lauren shares her Top 5 Hard Truths About Business, and what it really takes to succeed in the super competitive Beauty Industry of 2024 (and beyond). Lauren's Top 5 Hard Truths...
04.25.2024
Ep. 90: How to Repurpose Your Existing Social Media Content
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses multiple ways to repurpose your existing Social Media Content into fresh content pieces for your Socials. Lauren uses all of these methods to repurpose her own Social Media Content on her accounts -...
04.19.2024
Ep. 89: Ready To Work On Your Business, Not Just In It? Start Here.
https://www.instagram.com/laurenlappin_ In this week's episode Lauren steps you through the process of finding both the margin in your business (and the necessary trust in your Team) to start working more on your business, and less in your business. The...
04.12.2024
Ep. 88: 5 Things I Failed At While Growing My Beauty Business
https://www.instagram.com/laurenlappin_ In this week's episode Lauren shares 5 Things She Failed at While Growing My Beauty Business.Lauren played it far too safe when she went into her first Commercial Salon Space. She was playing too small. Lauren offered a wide...
04.04.2024
Ep. 87: How to Be Confident Showing Up on Your Salon Socials
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses How to Be Confident Showing Up on Your Salon Socials. "Business Owners (and Teams) that focus on consistently showing up on their socials will always do better" ~ Lauren Lappin. "Growth Never...
03.29.2024
Ep. 86: Q&A - AICIS | Staff Becoming Competition | What to Tell Clients When a Team Member Leaves | Highest Income Earners
https://www.instagram.com/laurenlappin_ In this week's episode Lauren answers four great questions from a recent Instagram poll.Is (AICIS) a consideration when importing Lash and Beauty Products into Australia? [ Australian Industrial Chemicals Introduction Scheme (AICIS) https://www.industrialchemicals.gov.au/ ] How should I handle a Team Member...
03.21.2024
Ep. 85: Q&A - The Sales Mindset (Solutions Selling) | Client Notes | Allergic Reactions | Marketing New Services
https://www.instagram.com/laurenlappin_ In this week's episode Lauren answers four great questions from a recent Instagram poll.How do I sell to the Client without feeling like I'm pushing too much on them and/or making them feel uncomfortable during the Sales Interaction?How can...
03.14.2024
Ep. 84: How I Balance Being a Business Owner and a Mum
https://www.instagram.com/laurenlappin_ In this week's episode Lauren speaks to a very tough (yet common) question she is asked by busy Salon Owners: How does Lauren balance being a Business Owner and a Mum? Myth-busting >>> "You can be a...
03.07.2024
Ep. 83: 5 Time Management Hacks for Peak Productivity
https://www.instagram.com/laurenlappin_ In this week's episode Lauren shares 5 Time Management Hacks for Peak Productivity.Get clear on your priorities. "If the ladder is not leaning against the right wall, every step we take just gets us to the wrong place faster"...
02.29.2024
Ep. 82: Why You Need to Build Customer Loyalty in Your Beauty Business
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses how important it is to Build Customer Loyalty in Your Beauty Business. Stop focussing on attracting New Clients, and focus on optimising your current offerings and even more importantly increasing your Client Retention...
02.22.2024
Ep. 81: Are You the Business Owner, or the Employee in Your Business?
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses the differences between being the Business Owner and being an Employee in Your Business. How Lauren Moved from Employee IN her business, to Owner OF her Business.Recognising that if your business can't continue...
02.15.2024
Ep. 80: 3 Reasons Why Your Business Isn't Profitable.
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses 3 Reasons Why Your Business Isn't Profitable. You're NOT retaining Clients.Your pricing is aren't high enough. (You need to examine all of your costs and the wage you want to earn, and set...
02.01.2024
Ep. 79: How to Win at Business (and Life) in 2024
https://laurenlappin.com.au/salon-goals In this week's episode Lauren discusses how she is approaching 2024 in her own life and business, while sharing loads of strategies to have a bigger and better 2024 yourself.Set GOALS for your life and business.Break those GOALS down...
01.26.2024
Ep. 78: Rapid Business Growth and ADHD with Sarah Perovich
https://www.instagram.com/laurenlappin_ Find Our More About the New & Improved Salon Goals >> https://laurenlappin.com.au/salon-goals In this week's episode Lauren speaks Business Growth, ADHD, the Value of Coaching (plus much much more) with Torquay based Salon Owner and Entrepreneur, Sarah Perovich from...
01.18.2024
Ep. 77: How to Get Your Clients to Take You More Seriously.
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses How to Get Your Clients to Take You More Seriously.Have a Professional/Online Booking System. (This system needs to send out confirmations and reminders). You need to be collecting Booking Fees and/or Card Details....
01.11.2024
Ep. 76: Should You Add Another Income Stream to Your Business?
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses the potentially controversial topic of Adding Another Income Stream to Your Business. You Don't Have to Follow the Standardised "Lash Artist Lifecycle".Working Solo from home, or Renting Space in a someone else's space.Moving...
12.14.2023
Ep. 75: Q&A - Employment Types | Success Mindset | Investing in Yourself & Your Business
https://www.instagram.com/laurenlappin_ In this week's episode Lauren answers three great questions from a recent Instagram poll.Are Lauren's staff Employees or Contractors? And how are they incentivised (if at all)?Should you speak openly about your successes in front of (or with) your...
12.07.2023
Ep. 74: How to Tell If Your Beauty Business is Failing.
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses Failure in Business, and How to Tell if your Business is Failing. "I don't believe in Failure, particularly in Business" ~ Lauren Lappin. "Failure in Business is at its core, a...
11.30.2023
Ep. 73: Does Adding More Services to Your Menu = More Clients?
https://www.instagram.com/laurenlappin_ In this week's episode Lauren tackles the time old question, Does Adding More Services to Your Menu = More Clients? • "When I see a Salon that appears to be offer everything, my first reaction is think that they're most...
11.23.2023
Ep. 72: First Impressions Matter.
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses why First Impressions Matter so much in your service-based business. Keep top-of-mind while listening to this episode that you're in the Business of Selling Beauty. Have a Beautiful Uniform. Flattering, tidy, and...
11.17.2023
Ep. 71: 5 Ways to Make More Money in Your Beauty Business Now
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses 5 Ways to Make More in Your Beauty Business Now. And as Lauren would say: "Who doesn't want to make some more money in their business?" 5 Ways to Make Money in your...
11.09.2023
Ep. 70: 4 Signs You're Ready to Hire Staff
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses the 4 Sings That You Might Be Ready to Hire sTAFF.Your Client Retention Rate is at approximately 80%. You're close to being (or are) Booked Out. "You don't want to reach a point...
11.02.2023
Ep. 69: 5 Things We Need to Normalise in the Beauty Industry
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses the 5 Things We Need to Normalise in the Beauty Industry.Not hitting 6 Figures in your first year.Not feeling excited about work.Losing friends because you "work too much".Not wanting to show up on...
10.26.2023
Ep. 68: How My Role as a Salon Owner has Changed Since 2016
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses how her role has changed as a Salon Owner since 2016. Lauren shares her how letting go of her ego, learning to trust others and delegate to other, and the implementation of...
10.19.2023
Ep. 67: Stop Being Afraid to Hire.
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses why you need to Stop Being Afraid to Hire! "Not everyone is like you. And the sooner that you realise this, the more comfortable you're going to feel when hiring people in your...
07.20.2023
Ep. 66: Interview with Owen & Lauren Lappin (part 2)
https://www.instagram.com/laurenlappin_ In this week's episode Lauren once again shares the microphone with her husband, Owen, and the guys discuss the myriad roles that Owen plays in the businesses day-to-day, some public facing and many not. The guys also go into...
07.14.2023
Ep. 65: Interview with Owen & Lauren Lappin (part 1)
https://www.instagram.com/laurenlappin_ In this week's episode Lauren shares the microphone with her husband, Owen, and the guys discuss the early years of the business and the role(s) that Owen has played along the way.How did you meet?What was Owen thinking when...
07.07.2023
Ep. 64: How Much Should I Be Paying Myself?
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses one of trickiest questions in Small Business: as the Owner, how much should I be paying myself? • "It's important that you reward yourself for the effort you're putting in". ~ Lauren Lappin. • "Watching...
06.29.2023
Ep. 63: Should You Give Refunds?
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses one of the most difficult topics in service-based small business: Should You Give Refunds? Lauren shares a story from her own Salon that revolves around a Client that was aggressively seeking a...
06.22.2023
Ep. 62: How to Increase Your Salon Revenue with Retail
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses the ways a great Retail Range (and Strategy) can boost your Salon Revenue. • "If you're running a more niche Beauty Business, there's nothing wrong with having a small Retail Range". ~ Lauren...
06.16.2023
Ep. 61: What Policies Do I Need in My Beauty Business?
https://www.instagram.com/laurenlappin_ In this week's episode Lauren shares an overview of the Essential Policies you need in your Beauty Business (for both Clients and Staff). Client-Facing Policies.Booking Policy.Late Cancellation Policy.Deposit / Booking Fees. No-Show Policy.Guarantees / Make-Goods.Late-Arrivals Policy.Children in the...
06.09.2023
Ep. 60: 3 Things You Need to Consider Before Hiring Staff
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses the 3 Things You Need to Consider Before Hiring Staff.Are you booked out? Is your Client Retention Rate at or around 75% ?(08:00) Can you work more hours? Are you maximising the resources...
06.01.2023
Ep. 59: How to Get Your Clients to Rebook
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses the importance of getting your Clients to rebook, and what to focus on so this happens at the highest level. Client focussed communication, cleanliness and comfort is the key to the Client Experience...
05.25.2023
Ep. 58: Social Media Hacks for Salon Owners
https://www.instagram.com/laurenlappin_ In this week's episode Lauren shares 10 Proven Social Media Hacks for Salon Owners.(06:35) Reels & Carousel Posts are performing the best at the moment (as at mid-2023).(10:45) Hit One of the 4 Content Pillars - Education, Marketing, Personal...
05.18.2023
Ep. 57: Q&A #2 - Booking Out New Staff | Staff Management & Content Creation | Setting Boundaries & Switching Off
https://www.instagram.com/laurenlappin_ In this week's episode Lauren answers Listener Questions taken from her @laurelappin_ Instagram account. If you want to be in-the-mix for getting your question(s) answered in the future, keep an eye out for Questions Boxes on Lauren's Instagram account....
05.11.2023
Ep. 56: Q&A #1 - Oversaturated Markets | Rent vs Revenue | Employing Family & Friends
https://www.instagram.com/laurenlappin_ In this week's episode Lauren answers Listener Questions taken from her @laurelappin_ Instagram account. If you want to be in-the-mix for getting your question(s) answered in the future, keep an eye out for Questions Boxes on Lauren's Instagram account....
05.04.2023
Ep. 55: 5 Non-Negotiables That Helped Me Build a 7-Figure Business
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses essential self-care for Entrepreneurs and Business Owners. 5 Non-Negotiables That Helped Lauren Build a 7-Figure Business. Move your body every day. "If you feel like rubbish, go for a walk". Schedule Breaks!...
04.27.2023
Ep. 54: What to do When Someone Copies Your Social Media Content.
https://www.instagram.com/laurenlappin_ Having your social media content stolen can lead to reduced revenue and make you feel pretty crappy, but should you do anything about it?You can reach out to them - Politely yet Firmly. (Consider sending audio messages. Your intent...
04.21.2023
Ep. 53: After Hours Surcharges - Should You Be Charging Them?
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses her feelings around Salons and Home-based Beauty Businesses charging After-hours and Weekend Surcharges. Allure's Instagram: https://www.instagram.com/allure_lashbeautybar Everything Lauren Lappin: https://www.laurenlappin.com.au .... This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com...
04.13.2023
Ep. 52: How to Handle Last-Minute Cancellations and Appointment Changes
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses How to Handle Last-Minute Cancellations and Appointment Changes in your Salon Business. Lauren shares two great stories in this Podcast episode. One story around when to be lenient with Clients (it pays...
04.06.2023
Ep. 51: Would Your Business Survive If You Didn't?
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses the very important topic of building a business that's able to operate without you. If for whatever reason you can't continue to work in your business day-to-day, would your business not only...
03.30.2023
Ep. 50: Stop Trying to be The Best.
https://www.instagram.com/laurenlappin_ In Episode #50 of The Lash Business Lounge, Lauren discusses why if you want your business (and freedom) to grow, you need to Stop Trying to be The Best. "Always trying to be the best, will keep you stuck...
03.23.2023
Ep. 49: What to do when a Team Member Resigns
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses what to do when a Team Member resigns. When it comes to employees resigning: "It's happened before, and it will happen again" . Even though it may really hurt at the time,...
03.15.2023
Ep. 48: Stop People Pleasing!
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses why you need to Stop People Pleasing if you want to be both more successful, and happier in your Beauty Business. "You are giving too much of yourself away, if you're saying Yes...
03.09.2023
Ep. 47: 5 Signs You Need to be More Consistent with Your Salon Marketing
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses 5 signs that you need to be more consistent with your Salon's Social Media Marketing. The 5 Signs. You are only posting one to two times per week, and when you do post,...
03.02.2023
Ep. 46: How to Make $1 Million a Year in Your Beauty Business
In this week's episode Lauren discusses How to Make $1 Million a Year in Your Beauty Business.You Need to be focussing on making at least $84,000 per month to turnover $1 Million per year in your Beauty Business. To achieve...
02.23.2023
Ep. 45: Ten Ways You're Sabotaging Your Business
https://www.instagram.com/laurenlappin_ In this week's episode Lauren shares # ways that you could be sabotaging your business, and your Salon's success.You're not using an Online Booking System.You don't have a website, or you don't have an effective website.You don't have a...
02.10.2023
Ep. 44: What To Do When You're Off-Track with Your Monthly Revenue Goals.
https://www.instagram.com/laurenlappin_ Revenue Goals are a key pillar to growing your Salon Business, but what do you do when you and your Team are a little off-track with making the goal? In this week's episode Lauren discusses how she motivates her...

What's The Lash Business Lounge about?

Download our free app to listen on your phone

The Lash Business Lounge episodes:

Ep. 93: Deanna Campese on Lash’d Eyelashes, the International Lash Masters Conference, and Changing the Industry

Ep. 92: My Top Tips for Avoiding Burnout

Ep. 91: 5 Hard Truths About Business

Ep. 90: How to Repurpose Your Existing Social Media Content

Ep. 89: Ready To Work On Your Business, Not Just In It? Start Here.

Ep. 88: 5 Things I Failed At While Growing My Beauty Business

Ep. 87: How to Be Confident Showing Up on Your Salon Socials

Ep. 86: Q&A - AICIS | Staff Becoming Competition | What to Tell Clients When a Team Member Leaves | Highest Income Earners

Ep. 85: Q&A - The Sales Mindset (Solutions Selling) | Client Notes | Allergic Reactions | Marketing New Services

Ep. 84: How I Balance Being a Business Owner and a Mum

Ep. 83: 5 Time Management Hacks for Peak Productivity

Ep. 82: Why You Need to Build Customer Loyalty in Your Beauty Business

Ep. 81: Are You the Business Owner, or the Employee in Your Business?

Ep. 80: 3 Reasons Why Your Business Isn't Profitable.

Ep. 79: How to Win at Business (and Life) in 2024

Ep. 78: Rapid Business Growth and ADHD with Sarah Perovich

Ep. 77: How to Get Your Clients to Take You More Seriously.

Ep. 76: Should You Add Another Income Stream to Your Business?

Ep. 75: Q&A - Employment Types | Success Mindset | Investing in Yourself & Your Business

Ep. 74: How to Tell If Your Beauty Business is Failing.

Ep. 73: Does Adding More Services to Your Menu = More Clients?

Ep. 72: First Impressions Matter.

Ep. 71: 5 Ways to Make More Money in Your Beauty Business Now

Ep. 70: 4 Signs You're Ready to Hire Staff

Ep. 69: 5 Things We Need to Normalise in the Beauty Industry

Ep. 68: How My Role as a Salon Owner has Changed Since 2016

Ep. 67: Stop Being Afraid to Hire.

Ep. 66: Interview with Owen & Lauren Lappin (part 2)

Ep. 65: Interview with Owen & Lauren Lappin (part 1)

Ep. 64: How Much Should I Be Paying Myself?

Ep. 63: Should You Give Refunds?

Ep. 62: How to Increase Your Salon Revenue with Retail

Ep. 61: What Policies Do I Need in My Beauty Business?

Ep. 60: 3 Things You Need to Consider Before Hiring Staff

Ep. 59: How to Get Your Clients to Rebook

Ep. 58: Social Media Hacks for Salon Owners

Ep. 57: Q&A #2 - Booking Out New Staff | Staff Management & Content Creation | Setting Boundaries & Switching Off

Ep. 56: Q&A #1 - Oversaturated Markets | Rent vs Revenue | Employing Family & Friends

Ep. 55: 5 Non-Negotiables That Helped Me Build a 7-Figure Business

Ep. 54: What to do When Someone Copies Your Social Media Content.

Ep. 53: After Hours Surcharges - Should You Be Charging Them?

Ep. 52: How to Handle Last-Minute Cancellations and Appointment Changes

Ep. 51: Would Your Business Survive If You Didn't?

Ep. 50: Stop Trying to be The Best.

Ep. 49: What to do when a Team Member Resigns

Ep. 48: Stop People Pleasing!

Ep. 47: 5 Signs You Need to be More Consistent with Your Salon Marketing

Ep. 46: How to Make $1 Million a Year in Your Beauty Business

Ep. 45: Ten Ways You're Sabotaging Your Business

Ep. 44: What To Do When You're Off-Track with Your Monthly Revenue Goals.