https://www.instagram.com/laurenlappin_

In this week's episode Lauren shares 5 Hard-won Leadership Lessons from over a decade of leading people in her Salon Business.

5 Leadership Lessons Lauren Wishes She Knew Sooner:

1. Don't be afraid to let go of toxic or underperforming staff. (02:00). 
2. Everyone is Replaceable. (05:15).
3. No one cares about Business like you do. (08:30). "Employees are working for their pay-checks, we Business Owners are working for our futures." ~ Lauren Lappin.
4. You don't have to say yes to everything. Stop being a People-Pleaser! (12:30). 
5. Hire for personality, not for skills and experience alone. (17:20).

Hire Slow, Fire Fast: https://player.captivate.fm/episode/acb70a87-aa30-4215-82bd-3885e50849e7

Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128

Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59

Lauren on Instagram: https://www.instagram.com/laurenlappin_

Allure's Instagram: https://www.instagram.com/allure_lashbeautybar

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This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com

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This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'. 

Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24

Catch up on part 1 here (Ep. 133): https://player.captivate.fm/episode/de70341b-3ae6-4bed-b76d-ac635c1af492

In this week's episode Lauren discusses some more reasons why your Clients might not be coming back to your Salon, and just like last week, many of these reasons go beyond the quality of your work and/or the cost of your services.

Keep in Mind: the types of TikTok clips that Lauren was watching around this topic aren't actually good examples of strong marketing for your Salon.

The Reasons Why Your Clients Don't Come Back (part 2):

• The Tech's hands always smelt heavily of food. (02:00).

• Little-to-no conversation. (05:30).

• "Her kids kept running around, and she kept talking to her boyfriend." (07:50).

• "She dropped her phone on my face." (09:45).

• Always blamed me for the condition of my lashes. (13:15).

• The Tech didn't confirm that I was comfortable and pain-free, and then ignored me when I said I wasn't. (17:00).

• The price kept changing even though I always got the same thing. (20:30).

• "She was always talking to her mum (who was in the next room) and it was super annoying." (22:00).

• "The after-pics she took of me, were so ugly and unflattering." (23:30).

• "She told her other Clients my 'tea' and it got back to me." (25:45).

• My lashes were only lasting a week or so, and it wasn't worth the investment. (27:15).

• It always took too long. (28:10).

• The Tech would stop every 5 minutes to go on their phone. (31:45).

• The Tech was always running at least 30 minutes late. (32:15).

• Chewed gum loudly. (34:00).

Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128

Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59

Lauren on Instagram: https://www.instagram.com/laurenlappin_

Allure's Instagram: https://www.instagram.com/allure_lashbeautybar

....

This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com

....

This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'.

Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24

https://www.instagram.com/laurenlappin_

In this week's episode Lauren discusses some of the reasons why your Clients might not be coming back to your Salon, and many of these reasons go beyond the quality of your work, and your Team's work.

In this two-part series, Lauren shares her thoughts regarding a recent round-up on TikTok of the most common reasons why Clients don't return to Beauty Service Providers, and shares some simple tips to avoid doing each of these things that might be stopping your Clients from rebooking.

Keep in Mind: the types of TikTok clips that Lauren was watching around this topic aren't actually good examples of strong marketing for your Salon.

The Reasons Why Your Clients Don't Come Back:

• The Tech talked my off ear. (04:45).

• I got sick of both my Tech's lack of reliability, and all the last-minute cancellations. (06:00).

• "Got glue in my hair, didn't tell me, or apologise for it". (08:00).

• General lack of availability. (11:00).

• "Kept stopping to pick up her phone, or send texts". (12:15).

• The Tech didn't listen to what I wanted. (15:30).

• "Didn't let me user her restroom before the appointment". (21:00).

• "Stuck my bottom lashes to the top, and then used scissors to separate them - leaving me with trimmed bottom lashes". (22:30).

• "Listened to a Podcast, and never talked to me". (25:30).

• The Tech was eating during the service. (28:30).

• "Played music off of her phone, and put the phone right next to my ear". (30:00).

Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128

Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59

Lauren on Instagram: https://www.instagram.com/laurenlappin_

Allure's Instagram: https://www.instagram.com/allure_lashbeautybar

....

This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com

....

This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'.

Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24

https://www.instagram.com/laurenlappin_

In this week's episode Lauren sets out to Debunk the Myth of Passive income in the Beauty Industry. This is a topic that Lauren has been wrestling with for quite a while and she feels that the Podcast is the very best place share this very complex issue in business, at length and in-depth.

What is Passive Income? Passive income is money you earn with little ongoing effort, from sources other than a traditional job and/or hours-for-dollars based business activities.

• The Rise of the Beauty Business Coach. (03:50).

• Choose Your Hard! (06:00).

• How Passive is Passive Income? (07:30).

• The Realities of Being an Online Coach or Mentor. (11:00).

• Building a Successful Business, First. (16:00).

• You Will Still Need a Team. (17:55).

• What Have You Got Left at the End? (19:00).

Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128

Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59

Lauren on Instagram: https://www.instagram.com/laurenlappin_

Allure's Instagram: https://www.instagram.com/allure_lashbeautybar

....

This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com

....

This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'.

Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24

Lauren on Instagram: https://www.instagram.com/laurenlappin_

In this week's episode Lauren tackles a list of 3 fantastic Listener Questions from a recent Instagram Poll - this is part 2of a 2-part Q&A series. 

If you have burning questions for your Salon Business and want to hear Lauren's take on them in a future episode of the Podcast - Follow Lauren on Instagram here @laurenlappin_. 

1. How did Lauren juggle being a Mother and being Business Owner back when her children were little?
2. How to deal with a difficult employees (that are also very good at their job). (15:00).
3. Struggling to find Clients - what should I do? (21:00).

Ep. 83: 5 Time Management Hacks for Peak Productivity: https://the-lash-business-lounge.captivate.fm/episode/ep-83-5-time-management-hacks-for-peak-productivity

Ep. 110: Why You Need to "Hire Slow, and Fire Fast" in your Beauty Business: https://the-lash-business-lounge.captivate.fm/episode/ep-110-why-you-need-to-hire-slow-fire-fast-in-your-beauty-business

....

Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128

Rate and Comment in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59

Allure's Instagram: https://www.instagram.com/allure_lashbeautybar

....

This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com

....

This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'. 

Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24

Get Booked & Busy: https://laurenlappin.com.au/booked-and-busy

In this week's episode Lauren tackles a list of four very BIG Listener Questions from a recent Instagram Poll - this is part 1 of a 2-part Q&A series.

If you have burning questions for your Salon Business and want to hear Lauren's take on them in a future episode of the Podcast - Follow Lauren on Instagram here @laurenlappin_.

1. What is the most effective way to support Staff to rebook Clients?
2. Should I open a second location? (08:00).
3. First Year Growth, where should I be? (15:15).
4. How do we tell a Client that their lashes are damaged from another Salon without offending the Client? (23:00).

Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128

Rate and Comment in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59

Lauren on Instagram: https://www.instagram.com/laurenlappin_

Allure's Instagram: https://www.instagram.com/allure_lashbeautybar

....

This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com

....

This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'. 

Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24

https://www.instagram.com/laurenlappin_

In this week's episode Lauren discusses the 7 Reasons Why Beauty Businesses Fail, plus she shares some proven strategies you can start implementing today to right the ship in your Business.

1. Poor Time Management. You need to work out what really moves the needle in your Business, and put the majority of your concerted efforts on those high-impact activities. (01:15).
2. Lack of understanding of Business Finances (cash flow, pricing, costs, profitability and accurate Book Keeping). (07:45).
3. Outsourcing and/or Hiring before you are ready. Keep doing the work you can do really well for as long as you can during the start-up phase of your Business. (10:00).
4. Inconsistent, non-Existent, or Bad Marketing. "You can't expect to have a booming Business if you're not marketing yourself" ~ Lauren Lappin. (14:00).
5. Spending money on things you can't afford and/or on the wrong things. (16:30).
6. Ignoring your Client Retention Rate. (23:45).
7. Poor Mindset. "People that fail, are people that quit" ~ Lauren Lappin. (26:00).

Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128

Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59

Lauren on Instagram: https://www.instagram.com/laurenlappin_

Allure's Instagram: https://www.instagram.com/allure_lashbeautybar

....

This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com

....

This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'.

Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24

Salon Goals February 2025.

In this week's episode Lauren shares 8 Proven Ways You Can Increase Profits in your Beauty Business in 2025, and as Lauren mentions in the episode "These aren't fun things" but they're essential for increasing business profits.

1. You need to be running a regular review (of the monies in and out) in your business. (04:00).
2. Examine your reports. "Don't go through business with blinders on" ~ Lauren Lappin. (08:45).
3. Review all your spending. Try to get a better deal on your utilities, your supplies, and your general Salon consumables. (13:00).
4. Raise Your Prices! (15:15).
5. Expand your retail range, and focus on building retail sales volume in your Salon. (18:30).
6. Focus on Add-ons & Upgrades. (19:50).
7. Optimise your Appointment Schedule to fill gaps. You want appointments to flow back-to-back. (22:00).
8. You need incentivise your Team to perform at their very best, and you need to keep finding creating ways to do so. (27:00).

Salon Goals February 2025.

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Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128

Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59

Lauren on Instagram: https://www.instagram.com/laurenlappin_

Allure's Instagram: https://www.instagram.com/allure_lashbeautybar

....

This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com

....

This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'.

Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24

https://www.instagram.com/laurenlappin_

In this week's episode Lauren discusses the Pros and Cons of Hiring Skilled vs Unskilled Staff for your Salon Business. No hiring decision is easy, but this episode should allow you to get some clarity about what you're gaining (and potentially what you're giving up) when hiring experienced vs inexperienced Team Members.

Hiring "Skilled" Staff (the Pros and Cons):

• Pro: Skilled Team Members are up-and-running much much quicker and making money for you from the start (08:45).

• Pro: Less training requirements to get a Skilled Hire working at a Professional Level (09:45).

• Pro: A Skilled Hire might bring some Clients with them to your Business (10:15).

• Con: Sometimes with advanced skills comes a big ego, and potentially bad habits that have been let go in the past (10:30).

• Con: The Skilled Hire might not be as skilled as you'd hoped they would be (12:15).

>> Always Do a Skills Test!! <<

Hiring "Unskilled" Staff (the Pros and Cons):

• Pro: Eager to learn and eager to please, with plenty of positive energy (13:30).

• Pro: Unskilled Hires can help out around the Salon while they build their Clientele (15:00).

• Pro: Due to the Business giving them their start and building their skills-base, Unskilled Hires tend to be more loyal and stay with your Salon for longer (15:45).

• Con: They're NOT making money from the start (16:30).

• Con: It can take longer to build Client Trust with Unskilled Hires (18:00).

• Con: Given that Unskilled Hires are generally younger, they can be immature at times, and may come with overly-involved and interfering Parent(s) (18:30).

Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128

Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59

Lauren on Instagram: https://www.instagram.com/laurenlappin_

Allure's Instagram: https://www.instagram.com/allure_lashbeautybar

....

This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com

....

This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'.

Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24

Salon Goals February 2025.

In this week's episode we discuss a very challenging question for Salon Owners: What Would Happen to Your Business if You Took a Month Off Work? Lauren also helps you answer the following, Have you built yourself a business, or a job?

If You Took a Month Off Work?

• Would administration asks, Client communications, social media posts and general cleaning stop getting done while you're away? (03:45)
• Would your regular stock control and ordering processes be maintained? (04:45)
• Would the wages, banking and booking keeping get done? (06:00)
• Have you built yourself a business, or a job? (07:30)
• Building Client Trust in your Team so you can go away worry-free. (09:30)

Salon Goals February 2025.

Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128

Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59

Lauren on Instagram: https://www.instagram.com/laurenlappin_

Allure's Instagram: https://www.instagram.com/allure_lashbeautybar

....

This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com

....

This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'.

Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24