https://www.olympiabeauty.co.uk/lashgames/ Code: WLU20 for 20% off your ticket to compete at the Lash Games Live in October at Olympia Beauty. Today we go over with you all the questions we have been receiving, so we thought we would share to help everyone out. Please check out Worldlashuniversty on Instagram to see our lives from the other weeks. Good luck everyone!

QUOTE “Katie” when you are looking at pricing to get discount!! Phones ringing off the hook?

- Need overflow or out-of-hours support?

- Too many gaps between appointments?

...Well, you’re in the right place! As a salon owner, it can be a challenge ensuring you have enough staff to look after your clients, whilst also answering the phones and managing your appointments.

TRUST THE SALON GENIE

T is for TRAINED

We are professionally trained in call answering and customer service by an award-winning company called First Impression Training with regular refresher sessions. Any new Genie to join our team is put through this mandatory training programme before answering your calls and handling your enquiries.

R is for REPUTABLE

We have been publicly voted as Best Customer Service at the SME Northamptonshire Business Awards 2019

U is for UNIQUE

We work very differently to your standard call answering and appointment booking company and work hard to ensure a personal service for your customers and clients. By learning your booking systems and processes, we will provide a unique service that matches how your own team would handle calls and scheduling appointments.

S is for SALES GROWTH

80% of first-time callers will find someone else if they don’t get through first time. With our services, you are guaranteed to never miss a call again! Stop losing business.

T is for TEAM

We are NOT a call centre – we are an extension of your team. However, few or many calls you get each day, your callers will be none-the-wiser that we don’t work in the salon with you.

Katie Godfrey gives you some Instagram hacks to push your socials. Give it ago and let us know if it helps.

Jennifer Louise is an award-winning public speaker, Author, Inspirational change leader, CEO of Obsessions Salon and founder of The Successful Salon Club; a global Academy training salon owners how to get their salons visible, fully booked and celebrating real profit growth with a committed team around them.

Having spent over 16 years as a salon owner and mentor (increasing her last clients business by over 209%), Jennifer has worked with many salons to develop a strong social media strategy, turning entire teams into mini armies of marketers, pushing their brands further than ever before to get all salon tills ringing.

Jennifer has built two very successful businesses using Instagram strategies to grow her client list. Now she’s on a mission to show 10 million salon owners around the world how they can do it too.

Dr Nikki, aka The Female Money Doctor, is an NHS doctor with a difference!

She is a GP with over 10 years of experience as a doctor and women’s health specialist, she sees the impact poor money management skills have on the mental health of her patients and colleagues, and is on a mission to change that.

She believes that we cannot be truly healthy while a money nightmare is going on in the background.

After sorting out her own money nightmares, she trained as a money coach and now helps women from all over the world to improve their mental health and well-being through getting organised with their finances and building wealth for the future they truly deserve.

Katrina Kelly owns cut social and Katrina Kelly Education. In her salon she has the “3 day working week” which I wanted to talk to her more on. She also has her Podcast : still see yellow

Award winner

In

colour

Upstyle

Avante garde

Photographic

Salon of the year

Online store of the year

Competed for Ireland 🇮🇪

Jo Halls

“I am a hair stylist, beauty therapist, multi award winning salon owner and industry educator... also a wife and Mumma!

My key to success and staying motivated in a long career is to continually reinvent yourself, have strong business plans and set goals. Strive to have an amazing salon culture, create several income streams and to balance your home and work life!

Do what you can, where you are and with what you have whilst you strive for perfection. Don’t wait for things to be absolutely perfect before you begin - you’ll never start!”

Emily Pitman Lash and Brow Artist

Having entered the beauty industry in 2016, Emily is a fun loving, busy Mum of 3 based in the North West, Nantwich in Cheshire, who manages to juggle family life with a busy client base and training academy.

Offering a variety of high quality bespoke treatments, Emily is trained in all aspects of beauty including lashes. However, Emily is fast becoming well known in the industry for her amazing brows and attention to detail.

Trained in HD Brows, Henna and Lamination, Emily is the go to Queen of Brows, and was recently a judge on the first ever Opal Brow Games 2020.

Emily is passionate about raising the standards with the beauty industry, keeping herself up to date and current so she can pass all her knowledge onto her students and bring her clients the very latest treatments.

Using only the best quality products and tools, Emily is a brand educator for Navy Pro Tools and a Brand ambassador for the award winning Lush Lash Products.

I started my nail salon in 2001 and built it to a salon of 8 nail techs and beauty therapists I sold this business then went onto to open build up and sell 3 other salons which included tanning nails beauty & hair and recently opened a new salon 3 weeks before the March lock down.

I built all these salons using the cost effective government funded apprenticeship programmes. In 2008 I opened my first training academy and train hair beauty and nail apprenticeships & I now have government contracts of funding training of 1/2 million and this does not include my salon or apprentice programmes.

I now coach salon owners to build & grow a loyal & highly skilled team by accessing government funding & grants to up skill any age & any role.

Katie Godfrey gives us a few ways of making extra money over lockdown! Plus carrying on having this extra money when life goes back to normal. We all love different income streams right?