Whats Best For The Patient Is Best For Business

The people DOING THE WORK!! The Front Desk Team!! Interview with Hunter McWhorter, Front Desk DOER!


Listen Later

In this episode, Jerry sits down with Hunter McWhorter, a Business Consultant at Paysafe and former front desk professional in the physical therapy industry. Hunter shares his unique journey from starting as a Patient Services Coordinator at PT Solutions to becoming a key player in the business and tech side of healthcare and payment processing. 

Throughout the conversation, Hunter and Jerry dive deep into the often-underestimated value of front desk teams in physical therapy practices. They discuss how front desk staff are more than just taskmasters—they are the directors of first impressions, crucial to patient retention, satisfaction, and overall clinic success. Hunter shares actionable insights on how to empower front desk teams, improve patient experiences, and leverage tools like NPS (Net Promoter Score) to track and enhance clinic performance. 

Key takeaways from this episode include: 
1. The Power of the Front Desk: Front desk teams are the backbone of patient experience and retention. They are the first and last point of contact, making their role critical to the success of any clinic.  
2. Training and Systems Matter: Proper training and systems are essential for front desk success. Without them, even the most talented team members can fall short.  
3. NPS as a Game-Changer: Implementing NPS scores can provide invaluable feedback on patient satisfaction, helping clinics identify areas for improvement and celebrate wins.  
4. Connecting Marketing to Sales: Marketing campaigns are only as effective as the front desk's ability to manage leads. Training and preparation are key to converting leads into loyal patients.  
5. Payment Processing Insights: Hunter shares how modern payment solutions, like those offered by Paysafe, can streamline operations, improve patient convenience, and even enhance marketing efforts.  

Whether you're a clinic owner, front desk professional, or someone interested in the intersection of healthcare and business, this episode is packed with practical advice and real-world examples. Tune in to learn how to elevate your front desk team, improve patient satisfaction, and run a more efficient and profitable practice.

Listen now to gain fresh perspectives and actionable strategies from Hunter McWhorter, a true advocate for front desk excellence and business innovation in the healthcare space.

Follow Hunter McWhorter on LinkedIn for more insights, and don’t forget to hit “subscribe” for more episodes like this one!


If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

...more
View all episodesView all episodes
Download on the App Store

Whats Best For The Patient Is Best For BusinessBy Jerry Durham

  • 5
  • 5
  • 5
  • 5
  • 5

5

7 ratings


More shows like Whats Best For The Patient Is Best For Business

View all
The Amy Porterfield Show by Amy Porterfield

The Amy Porterfield Show

4,562 Listeners

The Cash-Based Practice Podcast by Jarod Carter

The Cash-Based Practice Podcast

124 Listeners

Just Fly Performance Podcast by Joel Smith, Just-Fly-Sports.com

Just Fly Performance Podcast

367 Listeners

The Game with Alex Hormozi by Alex Hormozi

The Game with Alex Hormozi

4,265 Listeners

The P.T. Entrepreneur Podcast by Dr. Danny Matta, PT, DPT, OCS, CSCS, & Entrepreneur

The P.T. Entrepreneur Podcast

246 Listeners

Physical Therapy Private Practice: Secrets of the Top 10% by Brian J. Gallagher, PT.

Physical Therapy Private Practice: Secrets of the Top 10%

79 Listeners

Private Practice Owners Club by Nathan Shields

Private Practice Owners Club

58 Listeners

On Purpose with Jay Shetty by iHeartPodcasts

On Purpose with Jay Shetty

26,392 Listeners

The Practice Marketing Podcast by Neil Trickett, PT

The Practice Marketing Podcast

7 Listeners

The Clinic Boss Show by Rick Lau

The Clinic Boss Show

0 Listeners

The Dave Kittle Show by Dave Kittle

The Dave Kittle Show

20 Listeners

The Financial Beast Podcast for Practice Owners by Econologics Financial Advisors

The Financial Beast Podcast for Practice Owners

4 Listeners

Strata Studios by Paul Singh & Thomas Schreiber

Strata Studios

11 Listeners

Perform with Dr. Andy Galpin by Scicomm Media

Perform with Dr. Andy Galpin

1,143 Listeners

Will Power by Will Humphreys

Will Power

10 Listeners