In this episode, we're talking customer service. Great customer service can make or break your brand, and your sanity. Joining us to discuss it is a self-proclaimed provider of excellent customer service for the past 20 years, fellow podcast host Dave Rodenbaugh.

Dave is the founder of Recapture, an email marketing and abandoned cart solution for Shopify and Magento. He's also the co-host of the Rogue Startups podcast chronicling his journey as a single-founder startup. As if that weren't enough, Dave even runs BigSnow TinyConf West, a business mastermind and ski getaway for small web businesses. Passionate about customer service, eCommerce and small business.

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In this episode, we're talking sales automation. Specifically, how to use simple email sales funnels to automate the process of converting website visitors into new customers & repeat buyers.

Catherine Langman joins us to discuss. She's the Founder and CEO of the Productpreneur Marketing. Her passion is to help entrepreneurs with eCommerce businesses businesses to be more successful and in control, by helping them to attract their ideal customers and sell more products online - on autopilot.

Having previously launched, built and sold an award-winning business eCommerce business herself, and combined with a career in branding and digital design agencies, Catherine has extensive professional experience in product development, brand communications and online marketing for product-based businesses. As a marketing consultant, Catherine has helped her clients to achieve massive growth in their own businesses.

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In this episode, you'll learn how to use content marketing to get traffic to your store, specifically, when it works, when it doesn't, and patterns we've noticed in successful content.

The warm and knowledgeable Devesh Khanal joins us to discuss it.

Devesh runs Grow & Convert, a content marketing agency producing magazine quality, in-depth blog content for companies. He's full of practical advice that anyone can implement to drive more qualified traffic to their store.

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Why is copywriting so hard? It took me years to figure it out.

The answer is likely mindset. There are a few mental hurdles you need to get over if you're going to write effective web copy that converts.

(And you should, optimizing copy can do more for your conversion rate than any other tactic.)

To help us break it down, fellow podcaster David Garfinkel joins us.

David mentors business owners and professional copywriters to go from good to great! Many of his clients have created websites, sales letters, and ads that have made millions, both for themselves and others.

David's the author of the bestselling book "Breakthrough Copywriting," and has written copy himself that has made millions of dollars. His all-time record was a sales letter for a six-person company that generated $40 million in sales. David also hosts the popular Copywriters Podcast.

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In this episode, you'll learn how to think about launching lean, staying nimble, and growing fast!

Galen King from O.G. Shopify agency Lucid joins us to discuss a practical strategic approach to launching new brands on Shopify.

Galen King is the founder and creative director of Lucid, a small digital agency with offices in New Zealand and New York City. One of the first Shopify Partners, he's been dabbling with Shopify since 2006 and have designed and built many stores as well as side-projects—both on Shopify and elsewhere.

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For many merchants, design is the single hardest part of setting up and running a Shopify store.

Chris Pointer of Pointer Creative has 16+ years of design experience. His agency works exclusively on Shopify and has produced custom themes for the NY Times, Death Wish Coffee, and others. In this episode, he teaches us how to approach design, communicate what we want to designers, and when & why to go totally custom.

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Whether you're a wholesaler looking to start selling to your customers online, a manufacturer wanting to increase the orders coming through your website, or an online retailer looking to branch out into B2B sales, today's episode will take you through the key considerations to making B2B eCommerce a success for your business.

Today's guest, Chloë Thomas, is an eCommerce expert focused on eCommerce strategy and marketing, to help eCommerce people make better decisions as they build their path to success. Author of several books, keynote speaker, advisor, and host of the eCommerce MasterPlan Podcast. Her latest book is an Amazon.com bestseller – B2B eCommerce MasterPlan: How to make Wholesale eCommerce A key part of your business to Business Sales Growth.

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If coming up with a good product idea is hard, then turning it into a successful brand is harder.

Nicholas Galekovic, the entrepreneur behind Beard King, joins us to discuss a journey that went from his bathroom, to Shark Tank, to a viral-success product that has resulted in a seven-figure business in less than five years.

In today's episode, Nicholas Galekovic walks through his journey bootstrapping for "sink share" with his flagship product, the Beard Bib.

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"Is dropshipping dead?"

That was one of the most common questions I got toward the end of the last year.

Here's the thing– I don't know! Is it? Why are you asking me? There are certainly people more suited to answer this than me.

To find out, we're talking to Tomas Slimas, Chief Marketing Officer at Oberlo. He should know– Oberlo users have dropshipped more than 100 million products during the last 24 months.

In today's episode, you'll learn the answer, as well as what it takes to become a successful dropshipper, and even how dropshipping can scale your existing store.

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Doing business online without retaining an Internet lawyer is the equivalent of playing Russian Roulette– things tend not to end well. The days of the Internet being the Wild West are long gone. The empire is striking back! You need an experienced Internet attorney to guide you through the ever-growing collection of newly enacted laws and regulations governments are launching to address online legal issues.

In this episode, Richard Chapo, a business lawyer with a sense of humor and 25 years of experience, walks us through business entity formation, copyright and trademark registration and enforcement, DMCA compliance, and the one thing you need to know about your Privacy Policy.

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