Today, Michael Doherty tells you why it's important to have efficient parts processes in place, such as setting up a Bluetooth doorbell to improve awareness when parts arrive. What do you do with the parts once they arrive, though? That's another key step, and he shares that in today's episode.  

00:00 "Office Efficiency in Parts Management"

04:41 Ensuring Quality and Accountability

10:06 Top 20 Clients Appreciation Strategy

11:16 Staff Concerns: Shop Owners' Worries

16:49 Client Retention Through Transparency

17:28 Vision Expo Kansas City Invitation