In this episode of the Well-Oiled Operations™ podcast, Stacy dives into the critical topic of managing employee mistakes and answers the essential question: how many mistakes should a team member be allowed to make? Stacy shares powerful strategies to effectively handle employee errors while cultivating a supportive and accountable work environment. She provides valuable insights on balancing accountability with empathy, offering a step-by-step approach to navigating mistakes within teams. She emphasizes the importance of gathering all relevant facts, assessing the impact of errors, and setting clear expectations to ensure continuous improvement and growth. 

 

Also in this episode: 

• Before addressing an employee’s mistake, collect all relevant details and perspectives. Assess the severity and frequency of the errors to determine the most appropriate response.

• Create a supportive environment where employees feel safe admitting mistakes and seeking guidance, fostering a culture of honesty and growth.

• Clearly define future expectations and outline potential consequences to prevent repeat errors. Regularly offer constructive feedback to support continuous improvement and development.

 

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