In this episode of Truth Works, Jessica Neal and Patty McCord break down the power, pitfalls, and practices of candid feedback—from Netflix boardrooms to personal moments that stick for life. Discover how feedback (both good and bad) becomes the engine of trust, growth, and culture.

This episode is a rerun but an important topic for us to keep in mind.

Topics & Timestamps:

• [00:00] Opening story: a small act of appreciation
• [01:00] Welcome to Truth Works and theme intro
• [03:00] Production crew feedback moment
• [05:00] Why candid feedback is hard—fear & discomfort
• [07:00] Giving feedback is a learned skill
• [10:00] Positive feedback is often overlooked
• [13:00] Why people fear hearing “feedback”
• [15:00] Netflix culture: obsession with improvement
• [17:00] Impact of lacking positive reinforcement
• [20:00] Feedback as a gift—even if unwelcome
• [22:30] Great feedback has examples and instructions
• [26:00] Cultural differences in feedback styles
• [30:00] Anonymous feedback problems
• [33:00] Modeling feedback behavior as a leader
• [36:00] In-the-moment feedback is most effective
• [38:00] Retention and acknowledgement
• [40:00] The ripple effect of good feedback
• [43:00] Giving feedback with care and solutions
• [46:00] Motivation: feedback that fits the person
• [49:00] Reed Hastings story: positive feedback challenge
• [52:00] Ending reflections and key takeaways
• [55:00] Listener question: when feedback gets petty
• [59:00] Personal jabs vs helpful feedback
• [01:02:00] Creating a feedback culture—final thoughts

This episode is a re-eun of a past episode. New episode upcoming this Monday.

In this episode, Jessica Neal and Patty McCord welcome executive coach and bestselling author Charles Feltman, known for The Thin Book of Trust. They dive into the four essential “domains of trust” – clarity, compassion, reliability, and consistency – and unpack how these foundational behaviors create a culture where teams can truly thrive.

Charles shares real-world insights on how transparency and open communication transform workplace dynamics, empowering leaders to build trust intentionally. By translating trust into actionable steps, this episode delivers concrete strategies that any team can put into practice right away. 

Timestamps:

00:00 – Intro & welcome Jessica Neal & Patty McCord  
00:42 – Guest intro: Charles Feltman, author of *The Thin Book of Trust*  
01:10 – Why the four domains framework matters in teams  
02:15 – Overview: care, sincerity, reliability, competence  
06:40 – Deep dive: how *care* and *sincerity* build psychological safety  
10:37 – Identifying which domain needs work in your team  
15:20 – Real-world examples of rebuilding trust through actions  
23:50 – Strategies for leaders: transparent conversations  
30:10 – Final insights & closing thoughts from Charles Feltman  

This week Jessica is joined by Danaya Wilson, CEO of BetterCertify and author of Changemakers Wanted. They dive into Danaya's unconventional career journey, and the challenges of balancing motherhood with leadership. Together, they explore the need for workplace flexibility, cultural shifts around women’s roles, and community-driven solutions to support working parents.

Do you have an ongoing work issue you need guidance solving? Or maybe you want to know how Patty and Jess would have dealt with a past problem. Share your stories and questions with our producers here.

TruthWorks is hosted by Jessica Neal and Patty McCord. The show is edited, mixed and produced by Megan Hayward. Our Production Manager is Kathleen Speckert. TruthWorks is an editaudio production.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Jessica talks with Dr. Margie Warrell about how fear holds us back, both in life and at work. They discuss her book The Courage Gap, the power of small brave steps, and what it really takes to lead with courage.

Do you have an ongoing work issue you need guidance solving? Or maybe you want to know how Patty and Jess would have dealt with a past problem. Share your stories and questions with our producers here.

TruthWorks is hosted by Jessica Neal and Patty McCord. The show is edited, mixed and produced by Megan Hayward. Our Production Manager is Kathleen Speckert. TruthWorks is an editaudio production.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Joining Jessica this week is Jeff LeBlanc, a leadership strategist and lecturer at Bentley University. Listen in as they dive into the misconceptions about the next generation, how self-advocacy is a skill we should all be developing and why clarity in communication can help us all thrive.

Do you have an ongoing work issue you need guidance solving? Or maybe you want to know how Patty and Jess would have dealt with a past problem. Share your stories and questions with our producers here.

TruthWorks is hosted by Jessica Neal and Patty McCord. The show is edited, mixed and produced by Megan Hayward. Our Production Manager is Kathleen Speckert. TruthWorks is an editaudio production.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

On the show this week is former Head of Innovation and Creativity at Disney, Duncan Wardle. Join him and Jess as they dive into the importance of embedding a culture of innovation within organizations, the barriers that stifle creativity, and the tools he developed to make innovation accessible to everyone. Find out more about Duncan, and his toolkit, here.

Do you have an ongoing work issue you need guidance solving? Or maybe you want to know how Patty and Jess would have dealt with a past problem. Share your stories and questions with our producers here.

TruthWorks is hosted by Jessica Neal and Patty McCord. The show is edited, mixed and produced by Megan Hayward. Our Production Manager is Kathleen Speckert. TruthWorks is an editaudio production.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

For Mental Health Awareness Month, we thought we’d reshare an episode from last year- Join hosts Patty McCord and Jessica Neal as they welcome co-founder of Bonobos Inc. Andy Dunn. Andy, a thought leader in entrepreneurship and mental health advocacy. Listen in as he shares insights from his journey and personal experiences as a CEO with bipolar disorder.

Do you have an ongoing work issue you need guidance solving? Or maybe you want to know how Patty and Jess would have dealt with a past problem. Share your stories and questions with our producers here.

TruthWorks is hosted by Jessica Neal and Patty McCord. The show is edited, mixed and produced by Megan Hayward. Our Production Manager is Kathleen Speckert. TruthWorks is an editaudio production.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Join Patty and Jess for this special live episode with our friends at Accel at their 2025 People Summit.

Hosted by Accel's Talent Partner Pete Clarke, this episode dives into how the Netflix Culture Deck came to be, lessons from their career, and what they still lose sleep over.

Check out the episode with Iris Bohnet mentioned here.

Do you have an ongoing work issue you need guidance solving? Or maybe you want to know how Patty and Jess would have dealt with a past problem. Share your stories and questions with our producers here.

TruthWorks is hosted by Jessica Neal and Patty McCord. The show is edited, mixed and produced by Megan Hayward. Our Production Manager is Kathleen Speckert. TruthWorks is an editaudio production.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

How do you get that promotion? Is it better to jump ship or expect loyalty to be rewarded? There isn’t a set route when it comes to career paths. Join Jessica and Patty as they answer your questions about promotions, moving up and down the career ladder, and more!

Do you have an ongoing work issue you need guidance solving? Or maybe you want to know how Patty and Jess would have dealt with a past problem. Share your stories and questions with our producers here.

TruthWorks is hosted by Jessica Neal and Patty McCord. The show is edited, mixed and produced by Megan Hayward. Our Production Manager is Kathleen Speckert. TruthWorks is an editaudio production.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Dr. Bernard A. Harris Jr joins Jessica and guest co-host Nellie Peshkov on this episode of TruthWorks to dive into the lessons he’s learnt in his career as an astronaut. From achieving the career he dreamed of as a kid, to his recent induction into the Astronaut Hall of Fame, listen in as he shares  lessons from space and what it really means to make a  leap of faith. Find out more about his new book, Embracing Infinite Possibilities here!

Do you have an ongoing work issue you need guidance solving? Or maybe you want to know how Patty and Jess would have dealt with a past problem. Share your stories and questions with our producers here.

TruthWorks is hosted by Jessica Neal and Patty McCord. The show is edited, mixed and produced by Megan Hayward. Our Production Manager is Kathleen Speckert. TruthWorks is an editaudio production.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.