When people see Shana's member journey map, they often wonder how on earth she came up with so many touchpoints and opportunities to reach out to members. Well, she is going to explain exactly how she does that in this episode.

Key Takeaways:

Intro (00:00)

What is a member journey map? (00:23)

What are the two types of member outreach tactics? (01:03)

What is a time-based tactic? (01:21)

What is a trigger-based outreach? (03:02)

Episode wrap-up (08:35)

Additional Resources

Learn how to work with Shana: www.shanalynn.com 

Learn more about Shana’s Community Training Program: www.communitycultivated.com

Connect with Shana: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

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