Are you struggling to turn leads into clients or keep your clients happy?

If so, you're in the right place. Our guest expert, workflow and automations strategist Colie James, joins us in this episode to share her insights on how to improve your customer's experience.

In this episode, Colie and Erin dive deep into the topic of customer experience, exploring ways to improve on what you've already started and addressing common pain points such as proposals and discovery calls. You'll discover the secrets to providing a top-notch experience that will have your clients raving to their friends and colleagues.

If you're ready to take your customer's experience to the next level, this episode is a must-listen.

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Read the show notes and view the full transcript here: https://erinollila.com/why-is-customer-experience-important-with-colie-james/ 

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Get to know our guest expert, Colie James

Colie James is a Disney-loving family filmmaker, Workflow & Automations Guru, and the host of the Business-First Creatives podcast. Based in Denver Colorado, her heart pumps in helping photographers & creative service providers automate their shit, reclaim their time and get back to living!

With 10+ years in the creative space, Colie believes every creative deserves to build a business that is sustainable and profitable, and no one should quit their 9 to 5 only to work 24/7 [in their business].

The truth—automated systems can save us all from being overworked and overwhelmed.

When Colie isn’t building killer workflows and automations, you can find her spending some much needed time with her husband, James, daughter Chloe, or [you guessed it] at Disneyland.

Learn more about your host, Erin Ollila:

Erin Ollila believes in the power of words and how a message can inform – and even transform – its intended audience. She graduated from Fairfield University with an M.F.A. in Creative Writing, and went on to co-found Spry, an award-winning online literary journal.

When Erin’s not helping her clients understand their website data or improve their website copy, you can catch her hosting the Talk Copy to Me podcast and guesting on shows such as Profit is a Choice, The Driven Woman Entrepreneur, Go Pitch Yourself, and Counsel Cast.

Stay in touch with Erin Ollila, SEO website copywriter:

• Learn more about Erin’s VIP Day options if you’d like to learn more about how you can hire her to help you with your marketing
• Reach out her on Instagram, Twitter, Facebook or on LinkedIn to talk more
• Visit her website at https://erinollila.com 

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