After a rocky two day start, we've decided to hire our brand new 24/7 phone answering service.  They made mistakes both in the production of the service - how well they answered the calls - but also in the complete mishandling of our complaints.  

Brian goes into how the law firm trains, retrains, reviews, and manages new client phone calls in order to maximize the number of clients that we can help.  

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Brian Glass is a nationally recognized personal injury lawyer in Fairfax, Virginia. He is passionate about living a life of his own design and looking for answers to solutions outside of the legal field. This podcast is his effort to share that passion with others.

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