The Windermere Coaching Minute podcast featuring Heather Dolin:
The Windermere Coaching Minute - August 9, 2023
Guest: Heather Dolin, Real Estate Agent
Joe introduces Heather Dolin, a top-producing real estate agent with over 15 years of experience. Heather shares insights on building long-lasting client relationships and driving referral business.
Staying in Consistent Touch with Clients:
Heather emphasizes the importance of staying top of mind with clients, especially past ones who could provide referrals.
She sends handwritten notes to check in and show she cares. Notes showcase her personal touch.
A printed newsletter goes out quarterly to update clients on her latest listings and market trends.
Small gifts are mailed to top clients, things like cookies, gift cards, and coffee mugs with her branding.
Heather also calls clients directly to touch base. Having genuine conversations nurtures relationships.
All efforts lead to more referrals as clients remember Heather and think of her first when friends need an agent.
Heather writes and designs the newsletter herself rather than outsourcing it.
She enjoys the creative process and sharing her authentic message.
The newsletter is written on airplanes as Heather returns from vacations. This downtime sparks inspiration.
Content includes listings she's excited about, local community news, market updates, and her family life.
The goal is providing value, not overtly promotional material. This establishes trust.Gifts for Top 25 Clients:
Heather identifies her top 25 clients who've generated the most business.
These VIPs receive special quarterly gifts as a thank you for their loyalty and referrals.
Gifts are thoughtful items Heather herself enjoys receiving. This ensures they will delight clients.
Examples include baked goods, gift cards to nice restaurants, and high-end chocolates.
Her annual pie giveaway with homemade baked pies is always a huge hit.
Gift-giving strengthens relationships and keeps Heather top of mind.Setting Client Expectations:
Heather provides detailed buyer and seller guides to set expectations upfront.
The guides outline every step of the process so clients know what to expect.
This transparency and guidance builds trust in Heather's service.
Heather credits trust as the #1 reason clients choose her to represent them.
Heather's email is the best way to reach her for follow up questions. [email protected]