X-Factor Marketing With Wendy Forsythe

X-Factor Marketing With Wendy Forsythe

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X-Factor Marketing With Wendy Forsythe episodes

  • Visibility Builds Trust: Mari Arellano on Growing a Real Estate Business From Scratch with Social Media

    Get my FREE AI Visibility guide with all the strategies, a full 90-day action plan, and a monthly checklist. 👉 https://stan.store/wendyforsythe

    Mari Arellano moved to a new city with no sphere, no network, and no local connections in 2018. She started posting on social media and built her entire real estate business from scratch. Today she runs Momentum Real Estate Group at eXp Realty in Southern California, raises six kids with her husband and business partner George, and has been generating real clients from social media every single year. In this episode, Mari breaks down why visibility builds trust, how she turns comments into CRM contacts, why human response always beats automation, what her full conversion system looks like from post to closed client, and how she manages all of it with a 4:30am alarm and two school drop-offs before 8.

    Timestamps
    0:00 - Intro: Mari Arellano, CEO, Momentum Real Estate Group
     0:45 - Where You Start Does Not Determine Where You Finish
     1:30 - A Day in Mari’s Life: 4:30am, Six Kids, Two Drop-offs, and a Business
     2:15 - Why Time Blocking Is Non-Negotiable
     3:00 - Starting Social Media in a City Where She Knew No One
     3:45 - Her Very First Client From Facebook
     4:30 - You Are the Business. You Are the Product.
     5:15 - Brand Building vs. Lead Generation: How to Think About Both
     6:00 - What Actually Works in Her Market (Ranch Homes and Unique Properties)
     6:45 - The Call to Action System That Turns Comments Into Clients
     7:30 - Why She Stopped Using ManyChat and Kept Humans in the Loop
     8:15 - How to Move Someone From Instagram DM to CRM Contact
     9:00 - The Misconception That Social Media Alone Is Enough
     9:45 - Getting the Phone Number: The Most Important Step
     10:30 - What Happens When a Post Gets 200,000 Views
     11:15 - Being a Trendsetter Instead of a Trend Follower
     12:00 - Husband and Wife Content That Converts
     12:45 - Her X Factor: Building Genuine Relationships at Scale
     13:15 - How to Find Mari and Follow Her Work
     13:30 - Final Advice for Agents Feeling Discouraged on Social Media

    Key Takeaways
    You are the business. You are the product. Treat your personal brand accordingly.
    Stop chasing views and viral moments. Focus on connecting with the right people.
    Social media is the front door. Your CRM is where the business actually lives.
    Human response beats automation. People can feel the difference.
    Every post needs a call to action. You are not posting because you have free time. You are posting to find out who is watching.
    The goal of every comment conversation is to get a phone number.
    Building your brand is building your business, even when the results are not visible yet.
    Don’t get discouraged. It can take years. Keep showing up.

    22 min
  • Real Estate Agents Aren't the First Call Anymore (Here's What Replaced It)

    Get my FREE AI Visibility guide with all the strategies, a full 90-day action plan, and a monthly checklist. 👉 https://stan.store/wendyforsythe

    Real estate agents are no longer the first call. According to Vija Williams, consumers now arrive armed with data from Zillow, ChatGPT, Claude and cash offer platforms before they ever talk to an agent. The agent's new job is to be the last opinion: the trusted advisor who helps a client choose the right exit strategy from six or seven options, not just "list it or don't." Vija Williams has seen this industry from every seat. Solo agent. Team leader. Franchise operator. Corporate executive. Second-generation Realtor whose dad started his company in the late '70s. Today she's Chief Growth Officer at Realty.com, and she's building a team from scratch again.

    On this episode of X-Factor Marketing, we talked about why this moment is unprecedented, what a "post-AI agent" looks like, how to build a team that actually works, and why it doesn't have to be hard.
    Key takeaways:
    Agents have moved "from the first call to the last opinion." Consumers do their research first and come to agents for discernment.
    A post-AI agent needs six to seven exit options for every seller, from iBuyer cash offers to assumable mortgages.
    Great team leaders dominate at least one primary lead source and own the full conversion system around it.
    Most agents shouldn't lead a team. A solo agent with strong admin support often earns more.
    Cash offer seller leads became Via's single best seller lead source, even in a high-priced coastal market.
    Multiple income streams, including revenue share, create a financial baseline while you build.
    Bet on yourself at any age. And it doesn't have to be hard.


    Timestamps
    0:00 - Intro: Vija Williams, Chief Growth Officer at Realty.com
     0:45 - What Does a Chief Growth Officer Actually Do?
     1:30 - Why Most Brokerages Are Having the Wrong Recruiting Conversation
     2:15 - Headcount vs. Production: The Metric That Actually Matters
     3:00 - Recruiting Is a Sales Process
     3:45 - What a Real Recruiting Pipeline Looks Like
     4:30 - The Value Proposition Most Brokerages Cannot Articulate
     5:15 - Follow-Up Cadence and Why Most Leaders Drop the Ball
     6:00 - Culture Is the Product Not a Perk
     6:45 - Why Agents Really Stay (It Is Not the Split)
     7:30 - Building Retention Intentionally
     8:15 - How AI Is Changing the Recruiting Conversation
     9:00 - Where the Real Leverage Is in AI Recruiting Tools
     9:45 - What the Best Growth Leaders Do Differently
     10:30 - Realty.com and What Vija Is Building There
     11:15 - Advising Brokerages, Teams, and Growth-Minded Agents
     12:00 - The Coaching Work and Who It Is For
     12:45 - What Vija Would Tell a Brokerage Leader Struggling With Growth Right Now
     13:30 - Her X Factor: Believing in People Before They Believe in Themselves

    28 min
  • Gogo Bethke's 90-Day Plan If She Had to Start Her Real Estate Career Over Today

    Get my FREE AI Visibility guide with all the strategies, a full 90-day action plan, and a monthly checklist. 👉 https://stan.store/wendyforsythe

    Gogo Bethke came to the United States from Hungary with $6, no English, and no professional network. She is now one of the most recognized names in real estate social media, with $80 million in production and a coaching company called Gogo's Real Estate built to help agents build what she built. In this episode, Gogo breaks down the mindset that built everything (nobody is coming to save you), why consistency on social media is the only strategy that has ever worked for her, how a mentor early in her career changed the trajectory of everything, and what she is most focused on building next. Her X factor? She genuinely loves people. Every single one of them.

    Timestamps
    0:00 - Intro: Gogo Bethke, The Social Media Queen of Real Estate
     0:45 - Coming to America From Hungary With $6
     1:30 - No English, No Contacts, No Plan
     2:15 - The Decision That Changed Everything
     3:00 - Getting Into Real Estate and Finding the First Mentor
     3:45 - What That Mentor Did That Nobody Else Did
     4:30 - Nobody Is Coming to Save You
     5:15 - Building a Social Media Presence From Zero
     6:00 - Why She Posts Every Single Day
     6:45 - Consistency Over Perfection Every Time
     7:30 - $80 Million in Production Built on Social Media
     8:15 - What Gogo's Real Estate Is and Why She Built It
     9:00 - Who Gogo's Real Estate Is For
     9:45 - What She Teaches Agents About Social Media
     10:30 - The Content Strategy That Actually Works
     11:15 - Being Yourself Is the Strategy
     12:00 - What She Would Tell a New Agent Today
     12:45 - Find a Mentor Before You Need One
     13:30 - What She Is Building Next
     14:15 - Her X Factor: She Loves People

    Key Takeaways:

    Gogo came to America with $6, no English, and no contacts and built an $80M real estate business.
    Nobody is coming to save you. The decision to figure it out is available to anyone at any time.
    Post every single day. Consistency builds trust. Trust builds business.
    If you disappear from social media for two weeks, people forget you exist. If you show up daily, you become their agent before they even need one.
    Content does not have to be complicated. Your life, your listings, your personality. That is the strategy.
    Find a mentor. The right person at the right time can compress years of trial and error.
    Gogo's Real Estate exists to give agents what Gogo wished she had when she was starting out.
    Her X factor: she loves people. Genuinely. And they feel it.

    32 min
  • Google Suspended Her Profile. eXp Called Google Directly. Here Is Traci Taylor's Story.

    Tracy Taylor was fired from her Zillow Flex team on Halloween. Instead of joining another team, she went solo — and hit eXp Icon status and her best financial year in nearly 12 years in the business.

    In this episode, Tracy breaks down exactly how she built a client-first business without scaling a team: her "Real Talk Real Estate" brand, the open house playbook that skips sign-in sheets entirely, and the nine-day fight to get her Google Business Profile reinstated after Google shut it down overnight.
    If you've ever felt pressure to build a bigger team instead of a better business, this one's for you.

    🎧 What you'll learn in this episode:
    Why going solo can outperform scaling a team — and the math behind it
    How Tracy turned her own empty-nester experience into a profitable niche
    The exact open house setup she uses instead of sign-in sheets
    What really happens when Google suspends your Business Profile (and how to get it back)
    Tracy's biggest lie in real estate: "you have to scale to succeed"

    Timestamps
    0:00 - Intro: Traci Taylor, Realtor, eXp Realty, Northeast Ohio
     0:45 - What Traci Specializes In: Sellers and Rightsizing in Northeast Ohio
     1:30 - 12 Years in Real Estate, Three Brokerages, One Clear Favorite
     2:15 - Why She Briefly Left eXp in Early 2025
     3:00 - The KW Director of Sales Opportunity That Sounded Perfect
     3:45 - Within 30 Days She Knew It Was Wrong
     4:30 - They Recruited Her Voice and Then Tried to Change It
     5:15 - Calling Her Broker and Coming Back to eXp
     5:45 - No Lapse in Coverage. No Lapse in Her Cap. Welcome Back.
     6:15 - What That Moment Told Her About eXp
     7:00 - The Google Business Profile Crisis
     7:45 - Years of Reviews Gone Overnight
     8:15 - Cases Closed With No Resolution
     8:45 - Taking a Chance and Writing to CEO Leo Pareja
     9:15 - Same Day Response from Chief Innovation Officer Seth Siegler
     9:45 - Her Profile Was First in Google's Queue
    10:15 - eXp's Direct Relationship With Google Search
     10:45 - Not Customer Service. Leadership.
     11:15 - The Ohio State Broker Who Has Never Been Unavailable
     11:45 - What Real Brokerage Support Actually Feels Like
     12:15 - Cloud Brokerages Are Somehow Less? My Experience Is the Opposite.
     12:45 - More Committed to eXp Than Ever Before
     13:15 - Not Because Everything Went Perfectly. Because the Right People Showed Up.
     13:45 - Traci's Niche: Helping Sellers Rightsize With Confidence
     14:15 - The Emotional Weight of Selling the Family Home
     14:45 - How Traci Shows Up for Her Clients in Those Moments
     15:15 - What Is Your X Factor, Traci?

    Key Takeaways:

    Traci wrote directly to CEO Leo Pareja during a Google Business Profile crisis and received a same-day personal response from the Chief Innovation Officer.
    Her profile was first in Google's queue and eXp leveraged its direct relationship with Google Search to fix it.

    She briefly left eXp in 2025 for a KW Director of Sales role and came back within 30 days.
    They recruited her voice and style and then tried to change everything about her that had attracted them.

    Coming back to eXp: no lapse in coverage, no lapse in her cap, no questions asked.
    Her Ohio state broker has never been unavailable to her. Not once.
    She has waited less time for a response at eXp than at any brick and mortar brokerage she has ever been affiliated with.

    26 min
  • Love Is a Business Strategy: Steve Farber on Extreme Leadership & Doing What You Love

    Get my FREE AI Visibility guide with all the strategies, a full 90-day action plan, and a monthly checklist. 👉 https://stan.store/wendyforsythe

    Steve Farber has spent decades making the case for what he calls the most dangerous idea in business. Love is a business strategy. Not as a metaphor. Not as a brand value. As a genuine, practiced commitment to the people you lead and serve. In this episode, Steve breaks down the LEAP framework (cultivate love, generate energy, inspire audacity, provide proof), the concept of Greater Than Yourself, and why real estate agents are uniquely positioned to be extreme leaders in the most important moments of people's lives. This is a different kind of leadership conversation and one of the most honest and philosophical episodes of X-Factor Marketing to date.

    Timestamps

    0:00 - Intro: Steve Farber, Extreme Leadership Speaker and Author
     0:45 - What Is Extreme Leadership and Where Did the Idea Come From?
     1:30 - The Most Dangerous Idea in Business
     2:15 - Do What You Love in the Service of People Who Love What You Do
     3:00 - Why Love Is Not a Soft Concept
     3:45 - The LEAP Framework: Cultivate Love
     4:30 - Generate Energy: Leadership Is a Force Not a Title
     5:15 - Inspire Audacity: Taking the Bold Leap
     6:00 - Provide Proof: How Trust Is Actually Built
     6:45 - Greater Than Yourself: The Most Important Leadership Idea
     7:30 - What Greater Than Yourself Looks Like in Practice
     8:15 - Imagine a Community Devoted to Making Each Other Greater
     9:00 - Why Real Estate Agents Are Uniquely Positioned as Extreme Leaders
     9:45 - The Most Important Financial Decision of Someone's Life
     10:30 - Performing Leadership vs. Living It
     11:15 - What Stops Leaders From Embracing Love as a Strategy
     12:00 - The Courage It Takes to Actually Take the Leap
     12:45 - Steve's Books and Where to Find His Work
     13:30 - What Is Your X Factor, Steve?

    Key Takeaways
    Do what you love in the service of people who love what you do.
    Love is not a soft concept. It is the most powerful business strategy there is.
    The LEAP framework: cultivate love, generate energy, inspire audacity, provide proof.
    The best leaders do not exist to be great. They exist to make the people around them greater.
    Greater Than Yourself: identify someone you are committed to elevating and give them everything you have.

    Imagine a community where everyone is devoted to making everyone else greater than themselves.

    Real estate agents are already in the business of changing people's lives. The infrastructure for extreme leadership is already there.

    A real estate transaction is not just a transaction. It is the most important financial and personal decision of someone's life. That is leadership.

    The most dangerous idea in business is also the most important one: love belongs here.
    Proof is what turns a message into a movement.

    34 min
  • Stop Waiting to Be Invited: Jessica Nieto on Creating Community That Converts

    Get my FREE AI Visibility guide with all the strategies, a full 90-day action plan, and a monthly checklist. 👉 https://stan.store/wendyforsythe

    Jessica Nieto is a relationship cultivator, team leader of the Connect Team at eXp Realty, and co-founder of We Connect LA, a community for women in Los Angeles built around authentic connection without pressure or pitch. In this episode, Jessica breaks down the Zara strategy for turning genuine curiosity at pop-up events into real estate clients, what it means to show up as the luxury brand, why she built We Connect LA when the community she wanted did not exist, and how a career built entirely on intentional relationship building becomes the most sustainable business model in real estate. Her X factor? She sees people. Really sees them. And they feel it every time.

    Timestamps
    0:00 - Intro: Jessica Nieto, Relationship Cultivator and Co-Founder of We Connect LA
     0:45 - What Does a Relationship Cultivator Actually Do?
     1:15 - The Connect Team at eXp Realty
     1:45 - The Origin of We Connect LA
     2:30 - Building the Room You Could Not Find
     3:00 - What We Connect LA Looks Like Today
     3:45 - Fashion as Personal Brand and Showing Up Intentionally
     4:30 - You Are the Luxury Brand
     5:15 - The Zara Strategy: Pop-Ups, Curiosity and the $10 Bracelet
     6:00 - How Genuine Interest Converts to Real Estate Business
     6:45 - People Feel When You Are Really Interested in Them
     7:15 - Community Events as a Business Development Strategy
     8:00 - Create the Table if No One Is Inviting You
     8:45 - Introducing People With Intention
     9:15 - Following Up Without Pitching
     9:45 - Relationships Are the Revenue
     10:30 - Building a Referral Network Through Community
     11:00 - We Connect LA Events and What to Expect
     11:45 - The Energy of a Room Without an Agenda
     12:15 - What Great Connection Actually Looks Like
     13:00 - Her X Factor: She Sees People
     13:45 - How to Find Jessica Nieto and We Connect LA

    27 min
  • The AI Visibility Formula: How Real Estate Agents Get Found, Trusted and Recommended by AI

    When your next client asks ChatGPT "who is the best real estate agent in my city" — will your name come up? In this solo episode, Wendy Forsythe breaks down exactly how AI tools decide who to recommend, why it works completely differently from traditional search or advertising, and what every real estate agent can do right now to build the kind of digital presence that gets noticed. Wendy covers the five-part AI Visibility Formula (clear identity, local relevance, demonstrated expertise, third-party trust, and accessible information), walks through 12 practical strategies from Google Business Profile optimization to writing for recommendation questions, and lays out a clear 90-day action plan to get started. Plus there is a free guide with everything covered in this episode. 

    Timestamps
    0:00 - Hook: Someone Just Asked ChatGPT for the Best Agent in Your Market
     0:45 - The Big Idea: How AI Recommendations Work Differently Than Google
     1:30 - AI Is Doing Research on You Whether You Are Ready or Not
     2:00 - The AI Visibility Formula: Five Things AI Looks For
     2:45 - Strategy 1: Consistent Digital Identity
     3:05 - Strategy 2: Google Business Profile
     3:25 - Strategy 3: Claim the Profiles AI Uses as Sources
     3:45 - Strategy 4: Your Website Needs to Answer Five Questions
     4:05 - Strategy 5: Local Content That Builds Real Authority
     4:25 - Strategy 6: Authentic Reviews That Mention Specific Outcomes
     4:50 - Strategy 7: Third-Party Credibility Beyond Your Own Website
     5:10 - Strategy 8: Technical Website Accessibility
     5:30 - Strategy 9: Structured Data
     5:50 - Strategy 10: Write for Recommendation Questions
     6:10 - Strategy 11: Fair Housing Compliance and AI Visibility
     6:35 - Strategy 12: Measure Your AI Visibility Monthly
     7:00 - The 90-Day Plan: Days 1 Through 30
     7:20 - Days 31 Through 60: Demonstrate Local Expertise
     7:40 - Days 61 Through 90: Strengthen Your Authority
     8:00 - You Cannot Force AI to Recommend You. But You Can Do This.
     8:30 - Where to Get the Free Guide

    Key Takeaways
    AI tools are becoming the new front door for how buyers and sellers find their agent.
    There is no form to fill out and no check to write. AI pulls from what it can find, understand, and verify about you.
    The AI Visibility Formula: clear identity plus local relevance plus demonstrated expertise plus third-party trust plus accessible information.
    Consistent digital identity across every platform is the foundation.
    Google Business Profile is non-negotiable. Claim it, complete it, respond to every review.
    Claim all the profiles AI uses as sources including Bing Places, Apple Business Connect, Zillow, Realtor.com, and LinkedIn.
    Your website needs to immediately answer who you are, where you work, who you help, what you specialize in, and why someone should trust you.
    Publish specific local content based on what your clients actually ask.
    Authentic reviews that mention city, outcome, and challenge are significantly more useful than generic ones.
    Third-party mentions from local media, podcasts, and community organizations build credibility AI rewards.
    Check technical accessibility. If AI crawlers cannot access your site, none of the content matters.
    Write content around the actual prompts people type into AI.
    Fair Housing compliance is not just ethical, it is directly connected to AI visibility.
    Measure monthly. Use a private browser, type recommendation prompts for your market, and track what comes up.
    The agents who move on this first are the ones who show up first.
    Download the Free Guide
    All twelve strategies, the full 90-day action plan, and a monthly checklist: [INSERT LINK]

    17 min
  • Deals Are in Your Phone: Michele Roderick on Designing Business Around Your Life

    ➡️ Download the FREE "Content Creation Realities & Lessons: A Guide to Smarter Strategy": https://stan.store/wendyforsythe

    Michele Roderick has been living with multiple sclerosis for 30 years. She had her first symptoms at 19, built a top one percent worldwide pharmaceutical sales career, helped build a brokerage for a decade, and then co-founded Now Nation with Courtney Twiss inside eXp Realty two and a half years ago. In this episode, Michele breaks down the ideal week framework for designing a business that works for your life first, why no is a complete sentence and how to say it without apologizing, where the deals are already hiding in the contacts on your phone, and what great co-leadership actually looks like when two people know their strengths and set their egos aside. Her X factor? The ability to connect with people. This conversation is warm, practical, and one of the most honest coaching conversations I have had on the show.

    Timestamps
    0:00 - Intro: Michele Roderick, Co-Founder of Now Nation
     0:41 - Business Today: Supporting Now Nation's 100 Agents
     1:13 - What Now Nation Is Inside eXp Realty
     1:21 - MS Diagnosis: 30 Years Living With Multiple Sclerosis
     2:31 - First Symptoms at 19 and the Road to Diagnosis
     3:00 - How MS Fueled Her Drive to Succeed
     3:29 - Pharmaceutical Sales Top One Percent in the World
     3:59 - The Hustle Culture Problem in Real Estate
     5:03 - Coaching the Actions That Break the Hustle Cycle
     5:48 - The Ideal Week Framework: Start With 168 Hours
     6:10 - Deduct Your Non-Negotiables First
     6:53 - What Are Your Four Working Hours Really Worth?
     7:28 - Stop Attending Things Just to Make an Appearance
     8:00 - Expending Energy You Do Not Have
     8:29 - There Is Nothing Left for the People You Love
     8:54 - Design Your Ideal Week on the Front End
    9:24 - You Do Not Owe Anyone an Explanation
     9:44 - Has It Gotten Easier to Say No?
     10:19 - How to Say No Without Apologizing
     10:22 - No Is a Complete Sentence
     11:11 - Coaching an Agent on Declining an Invitation
     11:30 - Setting Boundaries With Clients Too
     12:01 - Partnership With Courtney Twiss: 12 Years Together
     12:30 - Integrator vs. Broker: Playing to Your Strengths
     13:16 - What Great Co-Leadership Actually Looks Like
     13:34 - We Innately Feel Like We Have to Do It All
     14:06 - Know Your Strengths and Set Your Ego Aside
     14:28 - Setting Your Ego Aside Is a Leadership Superpower
     15:05 - Ask for Help Inside Your Partnership
     15:30 - There Are Deals in That Phone Right Now
     16:10 - How Many Contacts Do You Have?
     16:44 - Are They in Your CRM?
     17:10 - Go Get the Deals. Call the People.
     17:39 - The Challenge to Every Agent Listening
     18:35 - What Is Your X Factor, Michele?
     18:55 - The Ability to Connect With People: A Beautiful Spirit
     19:15 - Social Media From Zero to Fire in Two and a Half Years
     20:10 - How to Find Michele Roderick: Ask the General

    Key Takeaways
    Michele has been managing MS for 30 years and built multiple successful careers alongside it.

    Design your ideal week on the front end, not around what is left over.
    Start with 168 hours. Subtract sleep, family time, and non-negotiables. Build your business inside what remains.

    No is a complete sentence. You do not owe anyone an explanation.
    The right response to an invitation you cannot accept: I looked at my calendar and unfortunately that does not fit this week.

    You do not need to apologize for having boundaries with clients either.

    The deals are already in your phone. Open your contacts. How many do you have?

    Get them into your CRM. Start calling. The business is right there.

    Great co-leadership requires knowing your strengths and setting your ego aside.

    Setting your ego aside is a leadership superpower.

    Ask for help inside your partnerships. That is part of what makes them work.

    Michele's X factor: the ability to connect with people.

    She built her entire social media presence from zero in two and a half years.

    22 min
  • Years of Reviews Gone Overnight: How eXp Fixed the Google Business Profile Crisis for Agents

    ➡️ Download the FREE "Content Creation Realities & Lessons: A Guide to Smarter Strategy": https://stan.store/wendyforsythe

    Google Business Profiles across eXp Realty were being suspended and deleted without warning in 2026. Years of hard-earned client reviews gone overnight. Google support telling agents their cases were closed or that they were not even eligible to have a profile. In this episode, Seth Siegler, eXp's Chief Innovation Officer, breaks down exactly what happened, why it was happening to virtual businesses across the industry, how eXp escalated directly to a leader at Google Search to get a fix in place, and what every affected agent needs to do right now. The fix is real, it is working, and no eXp agent should have to accept a suspended or deleted profile as a final outcome.

    Timestamps

    0:00 - Intro: The Google Business Profile Crisis
    0:31 - What Was Happening to eXp Agent Profiles
    1:00 - Years of Reviews Gone Overnight
    1:20 - Why Google Was Doing It (Bots and Fake AI Businesses)
    2:00 - The Pendulum Swung Too Far
    2:30 - Google Support Was Giving Wrong Information
    3:00 - eXp Escalates: Leo and Seth Get to Google Search Leadership
    3:45 - Why Scale and Partnerships Matter in Moments Like This
    4:30 - The Fix: A Direct Line Above Google Support
    5:00 - The Five-Minute Form in The Hub App Store
    5:45 - Profiles Coming Back to Life
    6:15 - What Every Affected Agent Needs to Do Right Now
    7:00 - No Agent Has to Accept a Closed Case
    7:30 - It Is Good to Have Scale

    Key Takeaways

    Google Business Profiles were suspended due to a crackdown on AI-generated fake businesses, not anything agents did wrong.

    Any virtual business including every eXp agent is eligible for a Google Business Profile.

    Google support telling agents they are ineligible is incorrect.

    eXp escalated directly to Google Search product leadership, bypassing support entirely.

    There is a five-minute form in The Hub App Store. Search for Google and fill it out.

    The form goes directly to the Google team handling eXp agent profiles.

    Profiles are actively being reinstated.

    Do not accept a closed case. Reach out to eXp directly.

    It is good to have scale. Use it.

    9 min
  • Glenn Built It With AI and Zero Code: Seth Siegler on The Hub, Google Business Profiles and more!

    Glenn Sanford built the first version of The Hub himself using AI tools and zero traditional coding. Seth Siegler, eXp's Chief Innovation Officer, took it from there. In this episode, Seth breaks down the full story of how The Hub came to be, what it is today, and how to access it. He also walks through the Google Business Profile crisis that hit eXp agents earlier this year, how eXp went directly to Google Search leadership to get a fix in place, and what every affected agent needs to do right now. Plus Seth shares the two mental frameworks he uses for every innovation decision and why the barrier to building AI native business systems is basically gone.


    Timestamps

    0:00 - Intro: Seth Siegler, Chief Innovation Officer at eXp Realty
     0:45 - The Hub: How It Started (Workplace Retired, Slack Was Not Enough)
     1:30 - Glenn Sanford Heard the Agents and Built the Solution Himself
     2:15 - Vibe Coding: Building With Lovable, Claude Code and AI Tools
     3:00 - The First Version Unveiled at DXP Fall 2025
     3:30 - Tell It to the Robot: The Right Way to Think About AI Building
     4:15 - The Hub Today: App Store, Feeds, Groups, Referrals
     5:00 - How to Access The Hub (exprealty.com Login)
     5:30 - The Hub Is a Platform With an API, Not Just a Tool
     6:00 - Customizable Feeds: Up to Four Different Views
     6:45 - The Hub App Store: Canva, House Canary and More
     7:30 - Google Business Profile Crisis: What Happened
     8:15 - Profiles Suspended and Deleted, Years of Reviews Gone
     9:00 - Why Google Was Doing It (AI Bots Flooding Business Profiles)
     9:45 - Seth and Leo Escalate to Google Search Leadership
     10:30 - The Direct Pipeline Fix: A Form in The Hub App Store
     11:15 - Profiles Coming Back to Life
     12:00 - What Any eXp Agent With a Suspended Profile Should Do Now
     12:30 - Switching to Innovation: What Seth Is Most Excited About
     13:00 - Sim.AI and the Accessibility of Agentic AI Systems
     13:45 - If I Were Starting Over Today: The First Framework
     14:30 - Who Would Be My Worst Competitor: The Second Framework
     15:15 - The Barrier to Building With AI Is Basically Gone
     15:45 - Real Estate Is Ahead of Every Other Industry in This Conversation
     16:15 - eXp Is Ahead of Real Estate

    25 min

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