September 05, 2024

#712: Dealing with Disaster in Italy: 4 Ways I’m Transforming my Customer Support Strategy After an Overseas Ordeal

30 minutes

Why customer service is the key to building lasting relationships, turning first-time customers into raving fans, and scaling your business to the next level.

Ready to kickstart your digital course journey? Join me in my Course Confident Bootcamp!

Great customer service is the key to growing your business! Hear my tips for creating a customer service experience that keeps your clients coming back.

Today, I cover:

(3:01) The quick backstory of our customer service nightmare in Italy

(8:28) Why you should always acknowledge and validate your customer’s feelings

(11:13) The importance of providing clear next steps to your customers

(13:17) Tips for maintaining proactive follow-ups

(15:29) How to turn a negative experience into a positive one with a “surprise and delight”

(17:35) What you should include in your customer service playbook

(21:40) Using customer feedback to grow your business

Listen in because while your marketing brings them in, exceptional service keeps them coming back, my friend!

Resources Mentioned in the Episode

Ready to kickstart your digital course journey? Join me in my Course Confident Bootcamp!

Follow Amy

Online Marketing Made Easy podcast

instagram.com/amyporterfield

amyporterfield.com

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By Amy Porterfield

4.9

45584,558 ratings

September 05, 2024

#712: Dealing with Disaster in Italy: 4 Ways I’m Transforming my Customer Support Strategy After an Overseas Ordeal

30 minutes

Why customer service is the key to building lasting relationships, turning first-time customers into raving fans, and scaling your business to the next level.

Ready to kickstart your digital course journey? Join me in my Course Confident Bootcamp!

Great customer service is the key to growing your business! Hear my tips for creating a customer service experience that keeps your clients coming back.

Today, I cover:

(3:01) The quick backstory of our customer service nightmare in Italy

(8:28) Why you should always acknowledge and validate your customer’s feelings

(11:13) The importance of providing clear next steps to your customers

(13:17) Tips for maintaining proactive follow-ups

(15:29) How to turn a negative experience into a positive one with a “surprise and delight”

(17:35) What you should include in your customer service playbook

(21:40) Using customer feedback to grow your business

Listen in because while your marketing brings them in, exceptional service keeps them coming back, my friend!

Resources Mentioned in the Episode

Ready to kickstart your digital course journey? Join me in my Course Confident Bootcamp!

Follow Amy

Online Marketing Made Easy podcast

instagram.com/amyporterfield

amyporterfield.com

Rate, Review, & Follow on Apple Podcasts

Also, if you haven’t done so already, follow the podcast. I’m adding a bunch of bonus episodes to the feed, and if you’re not following, there’s a good chance you’ll miss out. Follow now!

...more