Monica Chartier is a group product manager in the technology industry. Her work has centered on supporting a global product experience, getting a million visitors a day. In addition to her e-commerce and technical experience, she indexes heavily on coach-like leadership with her team and also inside our community as one of our Coaching for Leaders Fellows.

In this conversation, Monica and I explore a need inside the Coaching for Leaders membership community and how we used the design thinking process to approach it. We outline the five key steps we followed and how you might do the same to address a problem inside your own organization.

Five steps to solve a problem using design thinking:

Access Monica’s detailed guide (PDF download)

Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Vanessa Druskat is an associate professor at the Peter T. Paul College of Business and Economics at the University of New Hampshire. She advises leaders and teams at over a dozen Fortune 500 and Fortune Global 500 companies and wrote the best-selling Harvard Business Review article (with S. Wolff) on emotionally intelligent teams that has been chosen many times for inclusion in HBR’s most valued articles. She is the author of The Emotionally Intelligent Team: Building Collaborative Groups that Outperform the Rest (Amazon, Bookshop)*.

It’s easy to assume that a good start for a great team is getting the smartest people together. That does help, but it’s not the critical factor in whether a team performs. In this conversation, Vanessa and I discuss why the word belonging makes such a difference.

Download my interview notes in PDF format (free membership required).

Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Scott Keller is a senior partner at McKinsey, where he coleads the firm’s global CEO Excellence work within the Strategy & Corporate Finance Practice and serves as a global leader in the Organization Practice. He’s a New York Times bestselling author and trusted advisor to boards, CEOs, and senior leadership teams, with whom he guides multiyear, enterprise-wide transformations that shape the future of institutions. His colleagues and he are the authors of the new book, A CEO For All Seasons: Mastering the Cycles of Leadership (Amazon, Bookshop)*.

One of the most critical phases of taking on the top job is what you do at the start. Whether it’s stepping into the role as president, general manager, executive director, owner, or CEO, starting well can make all the difference. In this conversation, Scott and I explore how to begin in the best way possible.

Download my interview notes in PDF format (free membership required).

Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Neil Ghosh is a seasoned executive whose expertise spans the nonprofit, government, philanthropic, and private sectors. With 30+ years of experience, he has successfully launched and scaled both nonprofit and for-profit ventures, building teams, business models, partnerships, and strategies to drive impact and support vulnerable populations in more than 50 countries. His book is Do More Good: Inspiring Lessons from Extraordinary People (Amazon, Bookshop)*.

There are many differences in the world today, and those differences influence leaders just like everybody else. That’s why Neil Ghosh has this invitation for us: “Never let age or ideology come between learning and growth.” In this conversation, Neil and I explore how we can lean in on great leadership through our common humanity.

Download my interview notes in PDF format (free membership required).

Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Margaret Andrews is a seasoned executive, academic leader, speaker, and instructor. Her course MYLO (Manage Yourself to Lead Others) has become the most popular professional development program at Harvard. She is the author of Manage Yourself to Lead Others: Why Great Leadership Begins with Self-Understanding (Amazon, Bookshop)*.

Virtually every book, course, and program on leadership begins with self-understanding. That’s no accident; it’s because managing ourselves helps us lead others more effectively. In this episode, Margaret and I explore the six key questions that will help you manage yourself better.

Six Questions for Self-Understanding:

Download my interview notes in PDF format (free membership required).

Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Mark Crowley is a pioneer in workplace leadership, a speaker, and the bestselling author of Lead from the Heart. He is the host of the Lead from the Heart podcast. His new book is The Power of Employee Well-Being: Move Beyond Engagement to Build Flourishing Teams (Amazon, Bookshop)*.

When I talk with leaders, many of them tell me that it’s really hard to decide on how much recognition to give people vs. constructive or critical feedback. In this conversation, Mark and I highlight the ideal ratio to calibrate our communications so that we support people’s well-being while also helping them grow.

Download my interview notes in PDF format (free membership required).

Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Dave speaks with Tracey Gardner, an alum of the Coaching for Leaders Academy, on the critical nature of making space in order to adapt to change.

Apply to the Coaching for Leaders Academy by Friday, September 12th.

Apply to the Coaching for Leaders Academy by Friday, September 12th.

In this episode, Dave shares five ways to help leaders thrive through inflection points, including:

Since his days as a professional jazz trumpet player, Colin Fisher has been fascinated by group dynamics. Today, he is an Associate Professor of Organizations and Innovation at University College London’s School of Management, researching the hidden processes of helping groups and teams in situations requiring creativity, improvisation, and complex decision-making. He is the author of The Collective Edge: Unlocking the Secret Power of Groups (Amazon, Bookshop).

Most of us assume that the best thing we can do for our teams is to be a great coach as they’re working together. That absolutely helps, but the research says that only 10% of group effectiveness is what we do once the team is underway. In this conversation, Colin and I explore how to get a lot better at the other 90%.

Download my interview notes in PDF format (free membership required).

Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Dave speaks with Elham Bidar, an alum of the Coaching for Leaders Academy, on the importance of balancing both technology and people in leadership.

Apply to the Coaching for Leaders Academy by Friday, September 12th.