Jordanna will be sharing with us all today how this book empowers hairdressers, stylists, and salon owners to optimise the synergy between human connection and technical ability. The examples and proven methods of communication and cues she teaches allow the day-to-day lives of a hairdresser to run more smoothly, prevent burnout and drastically improve the service for clients.

It is often said that hairdressers are the nation’s unofficial therapists and have historically been part of ‘confessional booths’.

This unwritten responsibility can sometimes leave those in the industry feeling out of depth or overwhelmed. As creatives, we are constantly investing in various ways to improve our technical skills, but are we ignoring the part of the profession that comprises a huge part of the service? The emotional intelligence and psychology involved in the everyday life of serving the public is often overlooked and taken for granted.

Serving the public in any capacity, especially in fashion and style, requires emotional intelligence, a good understanding of psychology, and non-verbal communication. The intimacy of changing the way someone looks, building rapport, and psychologically reading your clients is an unspoken skill we are expected to pick up along the way. This is the topic and skill we will addressing today.

For our premium Xtra Show podcast with Jordanna click HERE.

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Thank you to Jordanna Cobella for joining me on todays podcast.

Until next Monday, Peace, Love and Smiles all the way… Goodbye.