Kelli is a nurse at a leading teaching hospital where communication issues are not only leading to resentment – they could also be affecting patient care. After hearing from Kelli about the larger problems at play in the healthcare space, Anne and Frances discuss the link between communication and transparency and guide Kelli into taking matters into her own hands.

Kelli - “How do I deal with a communication breakdown?"

Frances Frei is a Harvard Business professor. Anne Morriss is a CEO and best-selling author. Anne and Frances are two of the top leadership coaches in the world. Oh, did we mention they're also married to each other? Together, Anne and Frances move fast and fix stuff by talking to guest callers about their workplace issues and solving their problems – in 30 minutes or less. Both listeners and guests will receive actionable insights to create meaningful change in the workplace – regardless of their position on the company ladder. If you want to be on Fixable, call our hotline at 234-Fixable (that's 234-349-2253) to leave Anne and Frances a voicemail with your workplace problem.

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This week, we wanted to give you a chance to check out another amazing show from the TED Audio Collective, The TED AI Show – a podcast meant to guide us through the mystifying world of artificial intelligence. We heard you when you said you enjoyed our AI episode with A.J. Jacobs – so we think this is going to be right up your alley. Our host and creative technologist, Bilawal Sidhu, sits down with Sam Gregory, a human rights activist and technologist, to discuss how we’re going to seize the opportunities and solve the problems that the newest technologies are bringing to our world. We’ll be back next week with more Fixable, and you can catch The TED AI show wherever you get your podcasts.

How to keep in touch with reality when AI keeps calling (from The TED AI Show)

It happens all the time - new leaders come in and make big changes. So how do we adapt to new styles and strategies? And protect the things we don’t want to change? This week, Anne and Frances help a senior executive build a more resilient future for his organization. Our listener leaves with a plan of action that is relevant for anyone who wants to leave a legacy they’re proud of.What problems are you dealing with at work right now? Text 234-FIXABLE or email fixable@ted.com to be featured on the show.Transcripts for Fixable are available at go.ted.com/fixabletranscripts.

Succession: Dealing with a shift change in the C-Suite

Starbucks’ stock price dropped sharply after the company reported a significant slowdown in visits to its stores in both the U.S. and China, its two biggest markets. Sales and profits are also not going in the right direction. Everybody seems to be worked up about company performance, especially former chairman and CEO Howard Schultz. Anne and Frances spill the tea (er, coffee) on how Starbucks and its leadership can revamp their strategy. Transcripts for Fixable are available at https://go.ted.com/fixablescripts

Unsolicited Advice: Can Starbucks get their order right?

In a new Quick Fixes segment, Anne and Frances swiftly tackle the work problems of not one but two listeners, delivering relatable advice for both hard-working professionals in under 20 minutes. One listener struggles with how to quit gracefully, and another is challenged by their team’s slow pace. Both issues require a shift in perspective to understand how other people experience us in the workplace. Anne and Frances have some actionable advice to help you do that and more in this week’s episode. What problems are you dealing with at work right now? Text 234-FIXABLE or email fixable@ted.com to be featured on the show.Transcripts for Fixable are available at https://go.ted.com/fixablescripts

Quick Fixes: How to quit and how to work smarter

Listen to Fixable’s first live show at TED2024! Anne and Frances sat down with NYU professor, entrepreneur, best-selling author and celebrity podcaster Scott “Prof G” Galloway for a fascinating conversation on loneliness, resilience, inclusion in the workplace, raising healthy boys and what it takes to be personally and financially successful. Stick around to the end to hear how Scott learned to cry and moving answers from an unexpectedly emotional audience Q+A.

To hear more from Scott, check out his TED Talk recorded the same day at go.ted.com/scottgalloway24.

Transcripts for Fixable are available at go.ted.com/fixablescripts.

Kelli - “How do I deal with a communication breakdown?"

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