Navigating complex and tense conversations can easily result in emotional grenades being tossed across the room and little to nothing being resolved. Today we speak to Bill Eddy, well known for his work in the high conflict area about How to Effectively Communicate When Tensions Run High.

Bill talks to us about his latest book, “Calming Upset People with EAR” an acronym for Empathy, Attention and Respect. Bill’s EAR tool is designed to help in HC conversations and with HC personalities. While at first the thought of showing Empathy, Attention and Respect to someone who has caused you pain seems counterintuitive and perhaps counter productive, as you listen to Bill explain the power and impact of this simple approach to tense conversations, you will be tempted to give it a try!

Bill Eddy, LCSW, Esq. is High Conflict Institute's co-founder and Chief Innovation Officer. He pioneered the High Conflict Personality Theory (HCP) and has become an expert on managing disputes involving people with high conflict personalities. He was the Senior Family Mediator at the National Conflict Resolution Center for 15 years, a Certified Family Law Specialist lawyer representing clients in family court for 15 years, and a Licensed Clinical Social Worker therapist with twelve years’ experience. He serves on the faculty of the Straus Institute for Dispute Resolution at the Pepperdine University School of Law in California and is a Conjoint Associate Professor with the University of Newcastle Law School in Australia. He has been a keynote speaker and trainer in over 30 U.S. states and 10 countries. In addition to authoring over twenty books, he writes a popular blog on PsychologyToday.com with over five million views.

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