In this replay from Season 2 of the Win Make Give podcast, the co-hosts dive into the world of entrepreneurship and effective leadership, with a special focus on the duties of a CEO. The discussion is sparked by the story of Caesar Ritz, the founder of the Ritz Carlton, and how his legacy continues to influence the hospitality industry. Ben, Chad, and Bob explore the concept of customer service and what it means to embody a CEO's role. Drawing insights from Horst Schulze, former CEO of Ritz Carlton, they explore the fine line between tradition and innovation while managing a successful business.

The conversation takes a deep dive into the four primary duties of a CEO: recruiting talent, retaining talent, ensuring productivity, and managing financial stability. The hosts discuss the necessity of maintaining high standards in every customer interaction and how it impacts long-term loyalty and success. They highlight the importance of direct involvement of CEOs in key areas such as talent acquisition and financial oversight. The episode also draws parallels between business management and personal life, offering listeners a broader perspective on leadership and management. This insightful discussion is peppered with anecdotes, humorous exchanges, and valuable lessons that can be applied both professionally and personally.

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Connect with the hosts: • Ben Kinney: https://www.BenKinney.com/ • Bob Stewart: https://www.linkedin.com/in/activebob • Chad Hyams: https://ChadHyams.com/ • Book one of our co-hosts for your next event: https://WinMakeGive.com/speakers/

More ways to connect: • Join our Facebook group at www.facebook.com/groups/winmakegive • Sign up for our weekly newsletter: https://WinMakeGive.com/sign-up • Explore the Win Make Give Podcast Network: https://WinMakeGive.com/

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