In this special episode, Dr. Kevin Christie shares a powerful lesson from the Chiropractic Success Academy (CSA) by co-founder Dr. Bobby Maybee. Tackling a universal challenge in practice, Dr. Maybee explores the nuanced topic of “difficult patients”—both those who are truly disruptive and those we may subconsciously reject because they don’t align with our ideal.

Dr. Maybee breaks difficult patients into two categories: 1) truly disruptive individuals who violate boundaries, disrespect staff, or ignore treatment plans, and 2) patients we just don’t “vibe” with—those who don’t share our values or personalities but still need care. He challenges chiropractors to reflect honestly: Are you subtly pushing out patients who aren’t your preferred type, and how might that impact your revenue and growth?

The episode emphasizes the importance of office policy over personality in handling problematic patients. Dr. Maybee outlines practical tools including a behavioral discharge policy, documentation templates, scripting for redirecting behavior, and front desk red flag checklists. He shares powerful stories from his early practice, including rejecting toxic energy before it enters the office, and the surprising benefits of embracing patients outside your comfort zone.

Whether you're refining your clinical boundaries or building emotional intelligence in your team, this episode delivers real-world strategies to improve both practice culture and profitability.

📲 Learn more or join CSA at CSACircle.com

➡️ Got questions? Ask in the CSA Facebook group or email [email protected].

In this solo episode of Modern Chiropractic Mastery, Dr. Kevin Christie delves into the rollercoaster journey of being a chiropractor.

Inspired by a variety of sources, Dr. Christie shares valuable insights on managing the ups and downs of chiropractic practice.

Key themes include the importance of focusing on the process rather than the outcomes, maintaining equanimity, and finding your unique ability. Dr. Christie also emphasizes the value of having a strong support network and the necessity of effective strategies for long-term success.

Tune in for practical advice on achieving professional growth, staying balanced, and enjoying the journey.

In this episode of Modern Chiropractic Mastery, Dr. Kevin Christie discusses the intricacies of cash flow with financial planner and entrepreneur Brian Skrobonja. Drawing from his experience and expertise, Skrobonja highlights the essential differences between profit and cash flow, emphasizing the importance of forecasting and managing cash flow effectively.

The duo explores strategies for maintaining financial security, leveraging assets, and building a systematic approach to business finances. They also touch on the psychological aspects of financial stability and the significance of having a team of experts, including bookkeepers, accountants, and financial advisors.

Skrobonja shares personal anecdotes about his own financial journey and offers practical advice for chiropractors ranging from new practitioners to established business owners.

In this solo episode, Dr. Kevin Christie explores how to elevate the patient experience by minimizing friction across every touchpoint in the care journey. Framing the patient experience around three pillars—clinical outcomes, service, and hospitality—he zones in on service and introduces a checklist-driven approach to creating a friction-free experience.

From online scheduling and prompt communication to streamlined payment systems and staff responsiveness, Dr. Christie outlines best practices and common pitfalls. He shares tips on integrating technology like compatible EHR systems, two-way texting, online paperwork, and welcome videos, plus how to manage the revenue cycle efficiently to avoid insurance-related frustrations.

You'll also hear about the value of storing payment information, pre-scheduling full treatment plans, and crafting seamless referral and follow-up systems—all aimed at reducing friction and enhancing retention.

He closes with a challenge: audit your practice’s friction points and take targeted action.

Join Dr. Kevin Christie in this episode of Modern Chiropractic Mastery for an in-depth conversation with Dr. Andy Galpin, executive director of Parker University's Human Performance Center.

Explore innovative approaches to human performance, the collaborative nature of performance and health professionals, and the groundbreaking technologies and programs at Parker University's new 60,000 square-foot facility. Learn about optimizing athlete performance, cutting-edge research, and the important role of objective data in injury recovery and performance enhancement.

Dr. Galpin also shares insights into communication strategies for co-managing patients with performance coaches and other specialists.

This episode is essential for chiropractors, physical therapists, and anyone interested in the future of human performance and health integration.

In this episode of Modern Chiropractic Mastery, host Dr. Kevin Christie talks with Dr. Jake Aleck about the unique integration of chiropractic care and fitness using Tonal technology.

Dr. Aleck explains how he introduced Tonal, typically a home exercise device, into his clinic to provide a hybrid model of care that includes both clinical and fitness components. He discusses the benefits of using Tonal for personalized strength training and how it bridges the gap between clinical rehabilitation and ongoing fitness.

Dr. Aleck shares his experiences with implementing group sessions and the positive outcomes he's observed, particularly in an active aging population. Dr. Aleck also touches on the potential for Tonal's commercial use in various clinical settings and the collaborative efforts with Tonal's team to perfect the technology for broader applications.

Listen to this informative episode to learn more about how you can incorporate cutting-edge fitness technology into your chiropractic practice.

In this episode of Modern Chiropractic Mastery, host Dr. Kevin Christie discusses practice efficiency with Jason Infinger, a business advisor and serial entrepreneur. Infinger has a wealth of experience in AI integration, business efficiency, and creating long-term enterprise value.

The episode focuses on how chiropractors can optimize their practices to reduce friction in the patient experience. Infinger emphasizes the importance of starting with the practice's internal efficiency before aiming for a seamless patient journey.

Topics include the need for self-awareness, a clear mission, and a unique value proposition. Infinger introduces the 'bow tie funnel,' which extends beyond initial patient interactions to creating brand ambassadors. He also discusses the importance of timely communication and how AI can augment human efforts in tasks like patient onboarding, record-keeping, and follow-ups. Strategies for building strong referral networks, content marketing, and maintaining excellent patient experience are also covered.

Infinger advises practices to balance between growth and capacity and to use time audits and automation to streamline operations. He stresses the significance of having a vision and staying adaptable to industry changes.

The conversation offers valuable insights for chiropractors at any stage of their practice, focusing on creating a profitable and potentially sellable business.

In this special rebroadcast episode, we revisit an impactful interview with the late Dr. Ray Tuck, a distinguished chiropractor who left a lasting legacy in the field.

Dr. Christie recounts Dr. Tuck's significant contributions and dynamic presence in the profession, including his pivotal role in transforming his family's practice into a successful multi-location business. Dr. Tuck shared insights on transitioning from a treating chiropractor to a CEO role, emphasizing the importance of financial management, leadership, and maintaining high-quality patient care.

The episode also touches on preparing a practice to operate independently of the chiropractor, ensuring the business can thrive even in their absence. Drawing from personal experience, the conversation highlights the critical role of strategic planning and the benefits of a well-structured practice, making this episode a valuable resource for chiropractors and business owners alike.

In this episode of Modern Chiropractic Mastery, host Dr. Kevin Christie dives deep into creating the best patient experience in a chiropractic practice by addressing multifactorial elements like service, hospitality, and efficient systems. Dr. Christie interviews Kathy Weidner from KMC University, an expert with over four decades of experience in chiropractic.

The focus is primarily on optimizing the revenue cycle, especially for practices dealing with in-network insurance. Weidner shares practical strategies to make insurance processes seamless and less of a headache, highlighting the importance of proper intake, verification, and understanding medical review policies.

They also tackle common pitfalls in charge capture, denial management, and the crucial role of robust documentation and coding. Both emphasize the value of patient experience coordinators and the significance of systems that can handle service diversification to increase profitability. Listeners are encouraged to train their team effectively to manage these complexities.

In this episode of 'Modern Chiropractic Mastery,' we discuss the launched 2026 West MCM Mastermind, a growth opportunity designed for already successful chiropractic practices.

The program, which follows the MCM East Mastermind's model, involves four retreat-style meetings in Tucson, Santa Fe, Sonoma, and Dallas/Fort Worth with expert presentations and interactive workshops.

The Mastermind aims to network thriving practitioners earning at least $350,000 in annual revenue, providing them with marketing, niche development, patient engagement, and entrepreneurial insights. Previous participants attest to the program's efficacy in catalyzing significant professional and financial growth.

Listeners are encouraged to join the West Mastermind to get away from the isolation of their clinics, learn tangible business principles, and enjoy high retention rates.