In this solo episode, Dr. Kevin Christie explores how to elevate the patient experience by minimizing friction across every touchpoint in the care journey. Framing the patient experience around three pillars—clinical outcomes, service, and hospitality—he zones in on service and introduces a checklist-driven approach to creating a friction-free experience.

From online scheduling and prompt communication to streamlined payment systems and staff responsiveness, Dr. Christie outlines best practices and common pitfalls. He shares tips on integrating technology like compatible EHR systems, two-way texting, online paperwork, and welcome videos, plus how to manage the revenue cycle efficiently to avoid insurance-related frustrations.

You'll also hear about the value of storing payment information, pre-scheduling full treatment plans, and crafting seamless referral and follow-up systems—all aimed at reducing friction and enhancing retention.

He closes with a challenge: audit your practice’s friction points and take targeted action.

Join Dr. Kevin Christie in this episode of Modern Chiropractic Mastery for an in-depth conversation with Dr. Andy Galpin, executive director of Parker University's Human Performance Center.

Explore innovative approaches to human performance, the collaborative nature of performance and health professionals, and the groundbreaking technologies and programs at Parker University's new 60,000 square-foot facility. Learn about optimizing athlete performance, cutting-edge research, and the important role of objective data in injury recovery and performance enhancement.

Dr. Galpin also shares insights into communication strategies for co-managing patients with performance coaches and other specialists.

This episode is essential for chiropractors, physical therapists, and anyone interested in the future of human performance and health integration.

In this episode of Modern Chiropractic Mastery, host Dr. Kevin Christie talks with Dr. Jake Aleck about the unique integration of chiropractic care and fitness using Tonal technology.

Dr. Aleck explains how he introduced Tonal, typically a home exercise device, into his clinic to provide a hybrid model of care that includes both clinical and fitness components. He discusses the benefits of using Tonal for personalized strength training and how it bridges the gap between clinical rehabilitation and ongoing fitness.

Dr. Aleck shares his experiences with implementing group sessions and the positive outcomes he's observed, particularly in an active aging population. Dr. Aleck also touches on the potential for Tonal's commercial use in various clinical settings and the collaborative efforts with Tonal's team to perfect the technology for broader applications.

Listen to this informative episode to learn more about how you can incorporate cutting-edge fitness technology into your chiropractic practice.

In this episode of Modern Chiropractic Mastery, host Dr. Kevin Christie discusses practice efficiency with Jason Infinger, a business advisor and serial entrepreneur. Infinger has a wealth of experience in AI integration, business efficiency, and creating long-term enterprise value.

The episode focuses on how chiropractors can optimize their practices to reduce friction in the patient experience. Infinger emphasizes the importance of starting with the practice's internal efficiency before aiming for a seamless patient journey.

Topics include the need for self-awareness, a clear mission, and a unique value proposition. Infinger introduces the 'bow tie funnel,' which extends beyond initial patient interactions to creating brand ambassadors. He also discusses the importance of timely communication and how AI can augment human efforts in tasks like patient onboarding, record-keeping, and follow-ups. Strategies for building strong referral networks, content marketing, and maintaining excellent patient experience are also covered.

Infinger advises practices to balance between growth and capacity and to use time audits and automation to streamline operations. He stresses the significance of having a vision and staying adaptable to industry changes.

The conversation offers valuable insights for chiropractors at any stage of their practice, focusing on creating a profitable and potentially sellable business.

In this special rebroadcast episode, we revisit an impactful interview with the late Dr. Ray Tuck, a distinguished chiropractor who left a lasting legacy in the field.

Dr. Christie recounts Dr. Tuck's significant contributions and dynamic presence in the profession, including his pivotal role in transforming his family's practice into a successful multi-location business. Dr. Tuck shared insights on transitioning from a treating chiropractor to a CEO role, emphasizing the importance of financial management, leadership, and maintaining high-quality patient care.

The episode also touches on preparing a practice to operate independently of the chiropractor, ensuring the business can thrive even in their absence. Drawing from personal experience, the conversation highlights the critical role of strategic planning and the benefits of a well-structured practice, making this episode a valuable resource for chiropractors and business owners alike.

In this episode of Modern Chiropractic Mastery, host Dr. Kevin Christie dives deep into creating the best patient experience in a chiropractic practice by addressing multifactorial elements like service, hospitality, and efficient systems. Dr. Christie interviews Kathy Weidner from KMC University, an expert with over four decades of experience in chiropractic.

The focus is primarily on optimizing the revenue cycle, especially for practices dealing with in-network insurance. Weidner shares practical strategies to make insurance processes seamless and less of a headache, highlighting the importance of proper intake, verification, and understanding medical review policies.

They also tackle common pitfalls in charge capture, denial management, and the crucial role of robust documentation and coding. Both emphasize the value of patient experience coordinators and the significance of systems that can handle service diversification to increase profitability. Listeners are encouraged to train their team effectively to manage these complexities.

In this episode of 'Modern Chiropractic Mastery,' we discuss the launched 2026 West MCM Mastermind, a growth opportunity designed for already successful chiropractic practices.

The program, which follows the MCM East Mastermind's model, involves four retreat-style meetings in Tucson, Santa Fe, Sonoma, and Dallas/Fort Worth with expert presentations and interactive workshops.

The Mastermind aims to network thriving practitioners earning at least $350,000 in annual revenue, providing them with marketing, niche development, patient engagement, and entrepreneurial insights. Previous participants attest to the program's efficacy in catalyzing significant professional and financial growth.

Listeners are encouraged to join the West Mastermind to get away from the isolation of their clinics, learn tangible business principles, and enjoy high retention rates. 

In this episode of 'Modern Chiropractic Mastery,' Dr. Kevin Christie interviews SEO expert Darcy Sullivan to discuss the impact of AI on Google search and SEO strategies for chiropractors.

They explore the benefits and challenges of using AI tools like ChatGPT, the importance of valuable content creation, and the evolution of search behavior.

Darcy provides actionable advice on optimizing online presence, maintaining congruent business listings, and leveraging content to stay ahead in the evolving digital landscape. Dr. Christie emphasizes the critical role of consistent, educational content in drawing new patients and competing in the AI-driven future.

In this episode of Modern Chiropractic Mastery, host Dr. Kevin Christie welcomes Dr. Corey Campbell from the Motion Palpation Institute.

Dr. Campbell discusses his mantra of 'grit, grace, and gratitude,' and its importance in the daily life of a chiropractor. He shares his career journey, teaching experience, and the value of mentorship and community in professional growth.

The conversation explores the challenges of the chiropractic profession, the necessity of being skilled with hands, and maintaining a balanced life.

In this solo episode of Modern Chiropractic Mastery, host Dr. Kevin Christie dives into the concept of creating margin in your life, which refers to building buffer space to handle unexpected challenges, reduce stress, and enhance well-being.

Topics covered include financial, time, energy, relationship, work, emotional capacity, health, and leisure margins.

Dr. Christie discusses the importance of understanding the stage of life you're in and offers practical tips for auditing and improving each aspect. He emphasizes that it's possible to maintain high productivity and business success while also improving life's margins.