NARPM Radio

Do you know the difference between customer service and customer experience? Do you have challenges between sales and operations? Do you lose clients due to unhappiness? Pete Neubig, MPM® RMP®, interviews Joey Coleman, author of the bestselling book Never Lose a Customer Again. Learn how you can reduce churn and never lose a customer!

Pete Neubig, MPM® RMP®, and Rob Hahn discuss inflation and how it is driving massive amounts of money into the real estate industry. Will the small PM firm survive? Do we need to work with institutional investors to survive? Will more people start using professional property managers? Do we have to think about property management differently? Find out why Rob does not think housing prices have gone up. Rob answers these questions and more.

Zach Maurais built one of the first online delivery apps, Favor, sold it to HEB Groceries and is now tackling the challenge of the leasing process through technology with his new company Sunroom. In this podcast Pete Neubig, MPM® RMP®, asks Zach about his experiences raising capital and selling his business and does a deep dive into Sunroom and how the app works within the leasing process saving the property manager time and providing an overall better experience for prospective residents, owner and the property manager.

Zach Maurais built one of the first online delivery apps, Favor, sold it to HEB Groceries and is now tackling the challenge of the leasing process through technology with his new company Sunroom. In this podcast Pete Neubig, MPM® RMP®, asks Zach about his experiences raising capital and selling his business and does a deep dive into Sunroom and how the app works within the leasing process saving the property manager time and providing an overall better experience for prospective residents, owner and the property manager.

Pete Neubig, MPM® RMP®, interviews Brad Larson, MPM® RMP®, one of the industry’s thought leaders. Pete and Brad discuss some of the biggest changes and challenges happening to the industry, best ways to increase profit, how Brad implements new ideas, and more. This is a power-packed interview you don't want to miss.

Pete Neubig, MPM® RMP®, gives his opinion on the hot topic: Should NARPM pay members that present at conferences? Get the top 5 ways to kick off your New Year (or anytime!) when Pete interviews Bob Preston, MPM® RMP®, owner of North County Property Group located in San Diego, host of Property Management Brainstorm Podcast and NARPM® Southwest Region RVP.

Property management is one of the most intensive process driven industries. Listen to Pete Neubig, MPM® RMP®, interview the Process King himself as they discuss the best practices into tackling reviewing your process. Errol Allen with EA Consulting has worked with numerous property management companies reviewing and revamping their processes. Find out what the biggest challenges are, how quickly it can be done, and what are the benefits of reviewing your processes.

Pete Neubig, MPM® RMP®, interviews one of the hottest NARPM Member Discount Providers, PestShare. Co-founder Tom Clements discusses merging his traditional pest control company, going from a local to national business, and how property managers can provide a valuable service to owners and residents while still making a profit by implementing PestShare.

Pete Neubig, MPM® RMP®, talks with Liz Cleyman, MPM® RMP®, NARPM 2022 President and BDM extraordinaire with Grace Property Management and Blue Sail Property Management. Pete and Liz discuss all things BDM. If you want to learn how to close more business, listen to Liz give up her trade secrets.

Pete Neubig, MPM® RMP®, discusses resident insurance in his hot topic. Pete Neubig, MPM® RMP®, talks to Andrew Smallwood, VP of Revenue at Second Nature, about resident benefits packages (RBP). Learn what should be in your RBP, what documents you need to modify, and how to implement it. Learn how to get that elusive “triple win” where the investor, the resident, and the property management company all win from this program.