On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean Car Care Products were joined by Aaron Latman from Attention 2 Detail to discuss hiring best practices, what to look for and how to find good people that actually stay long term and what to do from our unique experiences.

Shawn also put in just the tip about a hiring tactic called Petting the Puppy. This was a great episode, solid discussion from detailing industry leaders.

The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business

On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean we talked about the image of a detailer and what that would look like if you were to cast them in a movie. What would they wear, talk like, how would they be portrayed in the movie and what does this image mean in the real world with real customers. We also shared some amazing tips on how to generate repeat customers and create a messaging framework about your company that organically drives repeat business and maintenance customers.

The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business

On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean we talked about whether or not you need packages and a list of inclusions as well as how many is too many and the pros and cons of packages. Shawn also dropped some tips about how to create a "yes" scenario that can lead to more upsells and closing more deals as well as when to say no instead of yes and the importance of getting more "yesses" from your customers.

The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business

On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean we talkled about the how to level up and what that means and how we got here as well as some Google Ads tips and a discussion around finding your "because" in order to build a stronger company with purpose that will boost your sales by connecting with customers through this powerful word.

The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business

On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean we talkled about the importance of phone calls, instilling passion in your team and exuding that passion in front of customers as well as one of the most powerful words for your business. We also reviewed some questions from the group and discussed military discounts and commission structures and how they can motivate your team like nothing else!

The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business

On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean we talkled about the relatonship of convenience and inconvenience in your business and sales and how this can make or break your customer relationships and flow of your business. We also discussed customer loyalty and how to build it and solidify it through experiences as well as how to do business differently so you don't become the horses a**.

The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business

On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean we talkled about the importance of refinements and how you can make refinements in your business that generate word of mouth referrals on autopilot.

The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business

On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean we presented a challenge for detailers to accept if they want to grow their business and pivot to the direction the industry is heading.

We also discussed the importance of properly demonstrating your services and tips on how to do so and Shawn introduced the concept of speedbump marketing to increase your sales and even raise your prices by creating time-value out of common beliefs your customers already have.

The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business

On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean we followed up on our maintenance detailing discussion on how to identify maintenance customers and close more of them with the right sales pitch. We talked about the three main types and how you can create perfect maintenance packages for each type to become the Netflix of the detailing industry.

The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business

On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean we had a great discussion around identifying your customers and discovering the real truth about your business operations so you can better serve customers. We also discussed part one of a two part series on maintenance detailing and how to get more maintenance details for your business similar to subscription services. In these two part episode series you will learn how to become the Netflix of the detailing industry.

The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business