Key Takeaways:

04:21 - Salon E-commerce

05:03 - Salon Virtual Consultations

06:58 - Stacey Soble explains the positive effect of Curbside check-in for Salon Business.

07:53 - Ability to upload digital forms into your platform: Another Virtual Must for Salon Business

08:11 - Salon owner’s different perspective about adjusting with technologies

09:30 - Can new tech replace papers, which has been the traditional platform for salon transactions?

12:43 - Ideas that helped implement a quicker, faster, and better technology to the people.

14:29 - Available applications perfect for your salon business!

17:50 - Having AI Chatbots for better customer satisfaction

19:25 - Tech tip: Before implementing technology in your salon business, consider first its pros and cons, and weigh it carefully.

Quotes:

“Going paperless saves money.” (10:10) (Doug)

“There's a lot of places out there to go get digital education as a stylist, but not a lot of places to go get digital education as a salon owner.” (11:49) (Jason)

“Capturing the service accurately, and charging for it accurately.” (15:16) (Stacey)

“I think this pandemic is helping move the salon industry in that direction of adopting technology faster.” (20:22) (Stacey)

“More people have had great ideas during this pandemic than probably the last five or 10 years inside the salon industry.” (24:58) (Jason)

Key Takeaways:

05:07 - Why do people split up the world of salon business?

06:46 - Perceive texture hairs in a different point of view

11:08 - Understanding the differences in everybody’s culture

13:51 - Hair texture VS. Race

19:48 - Race conflicts: How to solve it?

Quotes:

“As stylists, we should strive to understand hair, not people.” (13:04) (Shawn)

“Let's start by employing and understand what it means to host and have diversity in your salon. Not just pick your people.” (16:02) (Keya)

“Even though there are things that are different, it doesn't need to stay that way forever or mean that one is better or worse or anything in between.” (22:57) (Jason)

Key Takeaways:

04:33 - Being aware of the mental situation of your staff

08:54 - How to be the best salon out there despite the pandemic?

11:59 - Influencing the society with a positive effect

13:49 - Start your Day with Good vibes

17:10 - What are you in this Society: The cause or The effect?

Quotes:

“No matter what's going on in the world, there's always things that we have in our life that we should be grateful for.” (14:40) (Shawn)

“Don't be somebody that you're not.” (15:26) (Doug)

“The one thing we can control is ourselves, and the most important thing to control about yourself is your mindset.” (16:59) (Doug)

Key Takeaways:

03:43 - Self meditation

08:47 - Connect with your employees as a salon owner

14:22 - Being a salon owner

16:36 - Right person for the salon industry

18:54 - Why do most salon staff leave their jobs?

22:14 - Health is wealth

Quotes:

“You can be a lot more vulnerable because it's just you, and you're just feeling the feels, you're living within yourself. Sometimes it's hard to do that, personally.” (03:56) (Jay)

“When you're left with your own thoughts, then you might be distracting yourself from every single day.” (04:05) (Jason)

“No stylists left behind.” (05:20) (Jason)

“Bigger groups of people leave more room for diversity.” (06:46) (Gina)

“It's important to connect one-on-one with them.” (08:26) (Jay)

“If you've tried to force somebody into something they don't want, then find why do that? I mean that's like the dumbest thing in the world.” (10:10) (Doug)

“People don't quit salons, they quit leaders.” (13:43) (Gina)

“It's crazy, people want to be seen, heard, valued, and want to live a beautiful life. And it's sad. It makes me really sad to read just what people are going through. So I'm really passionate about that, I think that salon owners are the most amazing unsung heroes. We love salon owners.” (18:05) (Gina)

“People support what they help create.” (19:49) (Gina)

“You shouldn't be a 100% booked, if you're a hundred percent booked, stop.” (22:08) (Jay)

“Creating a safe space is my biggest tip, and it's not easy. It's a lot of work.” (24:06) (Gina)

Key Takeaways:

3:04 Shawn opens up about the stress he felt during the transitions of new family life during COVID

05:58 You don’t need to fall into “fix it” mode

07:05 Two tips on how to control stress levels

10:58 Mental Real Estate

16:23 Stress that bring up emotions and what to do about them

Quotes:

“As a salon team, communication has been key, we've remained closer together than we even were before COVID-19, so one of the things that I know has helped us tremendously as a salon team is, turning to this digital world, turning to Zoom and being able to do almost weekly check ins, weekly team meetings to where we were meeting on a weekly basis.” (Shawn Stearns) (04:26)

“You've only got so much mental real estate available to you. So the idea is, if I use that mental real estate on things I can actually control, then I can get things done. And then my stress level goes down.” (Doug Campbell) (10:58)

Key Takeaways:

1:39 How to find talent in the salon industry

6:43 Options you have as the salon owner to find your ideal candidates

13:05 How can I start using Canvas Recruit?

17:10 How to eliminate the “Help Wanted” sign out of your salon window

Quotes:

“If we can build this platform, Canvas Recruit, that's going to help empower thousands and thousands of beauty professionals on a massive scale, well, that would have served my purpose of empowerment.” (Jen Martinelli) (2:32)

“It's a great industry. The thing about it is, it's such a great industry. And I think the better that we match the student up with the proper place, the higher we elevate that!” (Doug Campbell) (16:30)

“I swear to God. Our goal is to literally rid the industry of the "Help Wanted" sign in the window. No more are we going to put "Help Wanted" sign in the window.” (Matt Martinelli) (17:10)

“The younger people coming up, it's easy to be negative about, but they're the ones that really want to be woven into the culture. But if you're trying to do it with the wrong pieces of thread, it's not going to work. I think that's getting at your point, to get people to say, "Yes, that's the piece of cloth I want to be part of." And you build a team that way.” (Doug Campbell) (18:39)

Key Takeaways:

2:44 Are you experiencing “the dip?”

6:14 What kind of experience are you allowing your guests to have post-pandemic?

9:47 Advertising and Marketing for your salon

15:23 Alter your focus to what your guests are lacking

17:24 You’re the curator of how you lead

Quotes:

“People are coming into your salon because they want to feel amazing they’re being made to look amazing!” (Doug) (6:35)

“Your marketing should be changing every 10 to 14 days right now.” (Jason) (14:09)

Links Mentioned:

Join our Academy : https://highperformancesalon.com/

Key Takeaways:

3:40 The gap made between the stylist and the salon owner, when it comes to promoting on social media

7:30 Jamie talks about how current and potential would like to see more than just hair pictures, you can get a lot of engagement through the “behind the scenes” posts

11:30 Ways to engage people to your posts as a stylist and/or educator, what is your goal? Do you want to promote education or do you want to grow clients?

17:02 What to do when you run out of content ideas? Ask your audience

20:00 Explaining the need to create a standard, as a salon owner, of the kind of content you are willing to promote from your stylists

Quotes:

“I truly think that a stylist and a salon owner can come together and build it as a team and support each other” (Jamie Dana) (2:53)

“From my perspective as a salon owner, I think it’s very valuable to have these specialized stylists within the salon. It’s ok if they love one aspect of their career, why discourage that when we can encourage it!”  (Doug Campbell) (5:26)

Links Mentioned:

www.ohhotgram.com

03:46 Start from the beginning, “What can you use the money for?” With a PPP loan.

7:34 Forgiveness application wants you to specify what the owner’s pay was, is this pay allowable or trying to disallow?

12:37 What does the Flexibility Act fo for owners that cannot get back to the level of staffing they had prior of COVID.

15:11 The necessity of a good culture in your salon.

19:16 How to receive help from Kopsa Otte.

Key Takeaways:

2:53 Your businesses are going to be flooded with challenges and obstacles but also cash and opportunity

9:11 Return on investment in marketing, investing in your team and investing in self

16:53 How much savings should you have as a salon owner

20:28 Savings account, Is it working for you?

Quotes:

The investment is priming the pump to get the machine to start to work. So rather it's marketing, rather it’s investing in your team, rather it's investing in yourself in business development and personal development. You've got to start putting that money in there. (Doug) (12:49)

Bucky Fuller defined wealth this way: "Is the number of days you could go without any more income coming into your life." So think about that for a second. How many days could you go without income coming into your life? (Jason) (19:07)