Key Takeaways:

03:10 - How To Get All Of Your Guests To Come Back In

07:13 - Salon Experience: An Escape To The World

13:54 - Your Customer's Fun Experience Starts At Your Door

17:44 - Connecting With The Right People Is Important

20:51 - Stay Positive And Opportunities Will Be In Front Of You

Quotes:

“The key is the making it fun and entertaining. Because part of the salon experience, really, is an escape.” (07:13) (Doug)

“When you get smacked in the face with one of the biggest challenges, that there's something to be grateful for. I think that's a sign of an emotionally healthy individual.” (15:30) (Jason)

“I don't ever let it wipe me out and I don't give up. I mean, I do not.” (18:54) (Chelle Neff)

Key Takeaways:

04:00 - Develop A Process Of Getting Talent To Audition For You

07:09 - Unique Setup For Commission Salons

09:52 - An Extraordinary Audition Process for Your Salon

13:22 - Building A Relationship Within Your Team

18:17 - What Does It Look Like To Have A World-Class Audition Process For Your Salon Business

Quotes:

“There was no win-win scenario situation I guess we'll say.” (04:53) (Shelby)

“They want to have that team culture, they just don't know how to create it.” (05:40) (Jason)

“This is not something that you just built overnight, like you just built a relationship.” (11:06) (Jason)

Key Takeaways:

2:12 Jason explains High Octane Adventures

7:10 Taking direction as a salon owner

9:55 The importance of listening and level of trust

18:47 First impressions change in the midst of growth

Key Takeaways:

03:12 - Searching For People To Work On Your Salon Is Difficult

04:51 - Set A Positive Mind To Attract Great Employees

08:02 - Set A Great Perception Within Your Salon

15:21 - Surround Yourself With Positive People

17:37 - How Are You Leading your Staff As A Salon Owner?

Quotes:

“This is one of Mack Newton's deals, when you project your future for where you want to be, subconsciously your body will start doing things to get you there.” (04:35) (Doug)

“Reality is created by agreements.” (05:53) (Jason)

“I think the mindset to go with here, as a business owner, is you've got to get the mindset that I am the pathway for people to have amazing lives.” (20:47) Doug)

Key Takeaways:

04:25 - How To Come Out  Strong Amidst The Crisis

09:16 - There Will Come A Point Where Some Part Of Your Management Team Need To Go

10:37 - Benefits Of Being A Part Of High Performance Salon Academy

17:52 - Figure Out Truth VS Fact

23:20 - Who Are The People Who Bring In Money To Your Salon Business?

Quotes:

“Nobody ever wants a salon walkout, but it happens to the best of the best.” (00:00) (Jason)

“Let's just focus on what you can control now and what you're going to do, and we're going to set a plan.” (14:26) (Lia)

“This business was not built on two people's income.” (22:40) (Lia)

Key Takeaways:

02:41 - Phones: The Safest Thing For Both Salon Clients And Employee

06:27 - How John Harm Changed The Game In The Salon Industry

12:00 - How Meevo Software Makes Salon Appointments Easier

19:05 - Utilize Your Device To Interact With Your Customers

21:55 - Stay More In Communication And Preserve Your Relationship With Your Clients

Quotes:

“Trying to learn a lot of that stuff on your own, I mean if you want to waste a lot of time and beat your head against the wall, then that's a really good pastime. But I'd say go find professionals that can handle those problems with you.” (06:07) (Doug)

“The best device you can be on is your own.” (18:51) (Jason)

Key Takeaways:

05:02 - Reasons Why Virtual Consultations is a Must In Salon

06:02 - How Consultation Online Affects Your Revenue

09:39 - Seeing More At The Emotional Side

16:41 - Bringing Your Staff Closer

20:29 - The Unity Inside High Performance Salon Academy

Quotes:

“I'm seeing the emotional side of it, and this is why I feel like it just saved us so much, even the emotional side for the guests and stylists.” (10:03) (Leti)

“And at the end, we had some staff that left and wanted to do different things, or maybe just not come back to doing hair but it left us with the core. It left us with the ones who we stuck through it together and want to stick with it for future. It's exciting. It's really exciting.” (17:27) (Leti)

“I have faith and I have a faith in a God who is going to be backing me up no matter what. He's in control. He's in control of all of it.” (18:41) (Leti)

Key Takeaways:

02:10 - Restoring the Trust of your Guests inside Your Salon

04:28 - Salons are Super Safe Place

06:31 - How To have a Successful Salon while Staying Safe

14:43 - Make Safety as Your Top Priority

18:22 - Four Best Places To Communicate for Unity

Quotes:

“The fact is the salon is probably one of the safest places that you can be. Everybody's wearing masks, everything's getting wiped down, we got sanitation everywhere.” (02:59) (Doug)

“It's building that trust. And like anything, it takes time to build it.” (17:01) (Doug)

“You're registering this stuff in the background and it's building trust without a two way communication. It's not like I said, "Trust me," now you trust me. It's like, you ever walked in somewhere and it's dirty, or you walked in somewhere and it's just gross? Not to bring up a whole topic, but like gas station bathrooms, not a pretty place to go pretty much anywhere.” (20:57) (Jason)

Key Takeaways:

03:41 -  Three Ways To Make Money Inside A Salon

04:47 - Right Time To Buy A Building VS Right Time To Lease A Building

06:15 - What to Do When Purchasing Commercial Real Estate

15:03 - How Do You Get Out Of A Lease?

17:00 - Have The Best Relationship With Your Banker

Quotes:

“Whenever you start to sell your salon business, it's not attached to the real estate, so you can sell your salon business and it still would be paying you rent in the space and you would still have all that equity that would belong to you that no one else would be buying into.” (07:51) (Doug)

“One vacancy open just one month can sometimes train wreck their entire year's worth of profit for having a month or two of a vacancy in your building.” (10:45) (Jason)

“Because money is so cheap, meaning interest rates are so low right now. Keep as much cash as you can so you can do other deals.” (12:08) (Doug)

Key Takeaways:

05:30 - Money Is Not Enough To Make Your Staff Stay With You

08:25 - Making The Best Salon Team

10:12 -  Steering To The Same Path With Your Team

17:57 -  Your Staff, Your Family

21:55 - How to Strengthen Your Team

Quotes:

“It's very valuable to have someone look at things from an outside perspective.” (04:59) (Doug)

“People need to feel valued. They need to feel comfortable. They need to feel they're part of a team, and they need to know that each other's got their back.” (07:16) (Doug) 

“We're sitting down today to do our code of honor as a team because we've grown and the glue feels weak, right? It just feels weak. We're not as tight as we need to be. So let's get that cleaned up. Let's move it forward, and let's get the team to rocket you forward because you want your team to be tight. And the tightness of the team comes from the culture.” (23:33) (Jason)