In workplace conflict, handling complaints, upset employees and high conflict situations is taxing, leaving many organizations feeling stuck or without options other than termination or throwing hands up in the air and living with it. But there is a method to help employees learn necessary skills — a method called New Ways for Work: Personal Skills for Productive Relationships.

In this episode, Bill and Megan are joined by Cherolyn Knapp, lawyer, mediator, workplace investigator and HCI’s newest speaker/trainer. Together they will discuss:

• high conflict situations in the workplace
• whether conflict increased during covid and if so, why
• observations about how HR, coaches, management and others handle high conflict situations — and whether what they’re doing is working
• New Ways for Work as a skills-building tool for helping calm high conflict situations by teaching skills 
• how New Ways for Work can help anyone who coaches challenging workplace conflict, including high conflict situations
• Cherolyn’s top 3 tips for HR, coaches, anyone working with high conflict situations

Links & Other Notes

• COURSE
  • New Ways for Work® Training Registration
• BOOKS
  • New Ways for Work® Coaching Manual
    or on Amazon 
  • New Ways for Work® Workbookor on Amazon
  • It’s All Your Fault at Work: Managing Narcissists and Other High Conflict People
    or on Amazon
  • BIFF at Work: Your Guide to Difficult Workplace Communication
    or on Amazon
• ARTICLES
  • New Ways for Work: A New Coaching Method
  • Why Can't They Get It? - What to do when coworkers and employees have no idea how they behave.
• GUEST BIO
  • https://www.highconflictinstitute.com/about

Our website: https://www.highconflictinstitute.com/

Submit a Question for Bill and Megan

All of our books can be found in our online store or anywhere books are sold, including as e-books.

You can also find these show notes at our site as well.

Note: We are not diagnosing anyone in our discussions, merely discussing patterns of behavior.

• (00:00) - Welcome to It's All Your Fault

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