The IT Experts Podcast

Fun Fact: If you're in this episode, you are lucky to know and listen to what structured my discussion with Tracy Pound from CompTIA and Maximity Ltd, during the CompTIA EMEA Conference.

First things first, I believe it is relevant that I talk about the context and reason why I find it crucial to discuss this in my podcast episode. Things that are happening and the changes that are constant, are in any way, affecting much of our lives, even our businesses. However, always is a time when we foremost hold responsibility and accountability for the things we handle.

Hence, make sure that you grab things that help you take note of these five helpful tips in guiding your MSPs to survive economic challenges and even make them stronger and better:

1. Based decisions on evidence.
2. Step up as a leader.
3. Ensure that the structure of your business is scalable.
4. Focus on maintaining good relationships with the people you work with.
5. Always improve and have a proper business performance.

In line with the thought leadership that this topic is greatly banked on, I also wrapped up this episode by pointing out three key takeaways that will really help you survive all the challenges, particularly in economic crises, you encounter in your MSP.

I hope you enjoyed this episode, as much as Paul and I enjoyed recording this, and the whole IT Experts team enjoyed creating it.

Connect with me on LinkedIn and see what I'm up to by clicking here – linkedin.com/in/ianluckett

To join our amazing Facebook Group of over 300 MSPs where we are helping you Scale Up With Confidence, then click here – https://www.facebook.com/groups/738967166458742/

Until next time, you look after yourself and I'll catch up with you soon!

Such a great episode we have here since we have never done this before. This meaningful episode is inspired by a session we did in the MSP Growth Hub weeks ago. I'd like to believe that this is truly inspiring to everyone, especially to the MSP owners as we help you understand how important releasing one's potential is.

I started by asking Stuart what made him decide to start talking with this particular client. Indeed, how this client started was inspiring they really underwent the hustle and bustle journey of growth.

Just like any successful business, everyone's got their own strategies. With how this client was before, nobody could expect a blow-off. That is why it is really interesting that Stuart also talked about what this client went through to get that exponential growth in everything that he does.

Since I was also wondering how Stuart unbuckled such conversations, I let him reveal a very important thing to rely on, no matter how hard the start will be. This episode can truly help you to build self-belief that leads to growth.

Wrapping up this episode, Stuart gave his top advice on helping people go far. He also revealed something that transpired which astounded me.

I hope you enjoyed this episode, as much as I enjoyed recording this, and the whole IT Experts team enjoyed creating it.

Know and understand your potential and where you can individually start a stepping stone in growth, take this MSP Mastery Quiz that could change your life forever.

Link to MSP Mastery Quiz - https://www.scaleyourmspquiz.com/

If you have been listening to our IT Experts Podcast Mini-Series about the 36 powerful ideas to grow your MSP, then you already know what I'm talking about.

Enjoy!

To join our amazing Facebook Group of over 300 MSPs where we are helping you Scale Up With Confidence, then click here – https://www.facebook.com/groups/738967166458742/

Until next time, you look after yourself and I'll catch up with you soon!

In the IT & MSP space, opportunities do not disappear. In fact, they keep on coming. Whether you are a small MSP or a booming 7-figure MSP, there are always opportunities for your business, that are right for you and help you grow your MSP to YOUR next level.

This is the big finale with the "It's a Big Tech Quiz" that will show just how little a lot of us actually know about tech!

You can also hear this crossover show on any of our channels:

• Ian Luckett: https://innovatetosuccess.com/itega-podcast/
• Richard Tubb: https://www.tubblog.co.uk/podcast/
• Adam Walter + Skip Zeigler: https://anchor.fm/humanize-it
• Todd Kane: https://www.evolvedmgmt.com/podcast
• Praveen Ramesh: https://superops.ai/superpod
• Paul Green: https://www.paulgreensmspmarketing.com/podcast-intro/

If you have been listening to our IT Experts Podcast Mini-Series about the 36 powerful ideas to grow your MSP, then you already know what I'm talking about.

Enjoy!

To join our amazing Facebook Group of over 300 MSPs where we are helping you Scale Up With Confidence, then click here – https://www.facebook.com/groups/738967166458742/

Until next time, you look after yourself and I'll catch up with you soon!

In this fifth and final episode of the special IT Experts Podcast mini-series, we dive into the 36 powerful ideas and talk about finally taking all you learned into action to scale your MSP with confidence.

These 36 powerful ideas to scale your MSP comes from a resource that we have where you can actually download right HERE and is spread out into the five key episodes in this mini-series.

As usual, I briefly share with you what this mini-series is about, how it came together, how many episodes this consists of, and a recap of the previous episodes.

In this episode of the series, we finally take all the lessons learned from the previous four episodes into ACTION and get results. Time to finally take your MSP through the 7-figure barrier.

The first thing that you need to take into account is balance. It's important to make sure that you have got a balance in running your MSP. I share with you the analogy of the three-legged stool to help you understand why this is now the time to put some action.

I also ask you the six powerful questions that I want you to spend a good 2-30 minutes on for you to fully have a think about and understand where your business is right now. I want you to write down these questions and answer them with your thoughts and initial response.

1. On a scale of 1-10, how satisfied are you with how your IT/MSP is growing in line with the vision and hopes you had for it? Be honest with yourself.
2. If scoring less than a nine or ten, what specifically about the business is causing you to feel this way? It may be more than one thing or area of the business…
3. What is the consequence of not addressing what came up in 2)?
4. If you could address what came up in 2) what difference would it make to your business and/or life?
5. What one thing could you do that would allow you to start to address this?
6. What would success look like if you fully addressed it?

The second idea that is important in your action planning is to learn and understand the most important relationship ever. It's called cause and effect. The choices that you make cause and create effects in your life and in your business.

Next is all about JFDI, like Nike! And the good old accountability. It's around going the right things in the right order at the right time. And this is what scaling your MSP is all about.

I also tackle potential over performance. The achievement of real success comes from focusing on your potential with your business as well as your performance. Then I remind you of the importance of pausing and taking stock to get some perspective. It's always a good thing to clear all the clutter in your mind in order for you to move forward and work through your plan.

I hope you enjoyed this mini-series, even though this has been a firehose of information for the whole month of September. We only have three months left before 2023, and let's make it matter.

To join our amazing Facebook Group of over 300 MSPs where we are helping you Scale Up With Confidence, then click here – https://www.facebook.com/groups/738967166458742/

Until next time, you look after yourself and I'll catch up with you soon!

In this fourth episode of the special IT Experts Podcast mini-series, we dive into the 36 powerful ideas and talk about maximising your opportunities to scale your MSP with confidence.

These 36 powerful ideas to scale your MSP comes from a resource that we have that you can actually download right HERE and is spread out into the five key episodes in this mini-series.

As usual, I briefly share with you what this mini-series is about, how it came together, how many episodes this consists of, and a recap of the previous episodes.

In this episode of the series, I talk about maximising your opportunities in your MSP business. This is about going from no leads to the lead flow.

The first idea that I share with you in this episode is all about increasing your pricing. We understand that this is an area that most MSPs are scared to do, but here I explain to you why it's important and how to overcome this fear.

The next idea that I personally love to help you understand is the reality that you are not important in your MSP until people know how you can make their life easier and how you can solve their problems. This might hurt a little bit, but I explain why and why this is a very critical element in having the right mindset so you can grow your MSP business.

I also briefly talk about the sales funnel and getting your messaging right as one of the key elements in maximising your opportunities.

The third and final idea that I share with you in this episode is what we call 'shaking the tree' And this is all around how you are selling more. You have put your prices up, and you already figured out your messaging, but how are you selling more? How are you offering more value?

I hope you enjoyed this episode, and we look forward to you following us on this mini-series, with the last episode being released on Monday, September 26th!

To join our amazing Facebook Group of over 300 MSPs where we are helping you Scale Up With Confidence, then click here – https://www.facebook.com/groups/738967166458742

Until next time, you look after yourself and I'll catch up with you soon!

In this third episode of the special IT Experts Podcast mini-series, we dive into the 36 powerful ideas and talk about amplifying your capacity to scale your MSP with confidence.

These 36 powerful ideas to scale your MSP comes from a resource that we have that you can actually download right HERE and will be spread out into the five key episodes in this mini-series.

As usual, I briefly share with you what this mini-series is about, how it came together, how many episodes this consists of, and what these episodes are.

In this third episode of the series, I talk to you about amplifying your capacity in your MSP business. Amplifying your capacity is about taking your business from being 'Me Dependent' to 'Me Not Needed', and this is all around the structure, operational flow, and facilitating the performance of your people as well.

The first idea that I share with you is about investment and your thinking around it. Your investment isn't just about sales and marketing and thinks that the world would be easier once you have got them.

Secondly, I talk to you about the importance of leverage, and we call it 'heavy lifting made easy'. Sometimes, it's not until you make this decision that's going to then relieve you.

The third and final idea for this episode is what we also call 'You hired a monster.' And this is about your people; having someone come in, and when they're not doing their job properly, could result in an absolute car crash. It's around expectation exchange, facilitating their performance, and overcoming that difficult conversation.

I hope you enjoyed this episode, and we look forward to you following us on this mini-series, with the next episode being released on Thursday, September 22nd!

To join our amazing Facebook Group of over 300 MSPs where we are helping you Scale Up With Confidence, then click here – https://www.facebook.com/groups/738967166458742/

Until next time, you look after yourself and I'll catch up with you soon!

These 36 powerful ideas to scale your MSP comes from a resource that we have where you can actually download right HERE and will be spread out into the five key episodes in this mini-series.

As usual, I briefly share with you what this mini-series is about, how it came together, how many episodes this consists of, and what these episodes are.

Now, being the second episode of the mini-series, this is all about harnessing your ambition. It is all about taking you from being distracted and being completely demanded on by everybody to getting you absolute clarity and avoid overwhelm in your MSP business.

In this episode, I talk to you about the Shadow of the Leader and how setting your vision, mission, and values perfectly connects with scaling your MSP business. It's important to look at your own reflection in the mirror and have a think about the gaps that you can fill in to be a better leader.

I also talk about the importance of forecasting your KPIs and knowing your numbers. Remember that just because you have got a hundred thousand grand in the bank does not mean you have a successful business.

The third key element that I talked to you about in this episode is all about accountability and the importance of having a vision. It's important to know what winning looks like for you and your vision will take you there. Your vision anchors the business.

If you missed it, here are the six powerful questions that I mentioned in the previous episodes that I want you to spend a good 20-30 minutes on for you to fully have a think about and understand where your MSP business is right now. Write down these questions and answer them with your initial thoughts.

1. On a scale of 1-10 how satisfied are you with how your IT/MSP is growing in line with the vision and hopes you had for it? Be honest with yourself.
2. If scoring less than a nine or ten, what specifically about the business is causing you to feel this way? It may be more than one thing or area of the business…
3. What is the consequence of not addressing what came up in 2)?
4. If you could address what came up in 2) what difference would it make to your business and/or life?
5. What one thing could you do that would allow you to start to address this?
6. What would success look like if you fully addressed it?

I hope you enjoyed this episode, and we look forward to you following us on this mini-series, with the next episode being released on Monday, September 19th!

To join our amazing Facebook Group of over 300 MSPs where we are helping you Scale Up With Confidence, then click here – https://www.facebook.com/groups/738967166458742/

Until next time, you look after yourself and I'll catch up with you soon!

In this first episode of a special IT Experts Podcast mini-series, we dive into the 36 powerful ideas and understand the mind behind success to scale your MSP with confidence.

These 36 powerful ideas to scale your MSP comes from a resource that we have that you can actually download right HERE, and will be spread out into the five key episodes in this mini-series.

As I briefly share with you what this mini-series will consist of, I also share how it's important to get your pen and notepad (or electronic notepad) ready as I will be giving you some questions that are also important for you to answer, particularly in this episode.

To start with, I mention how Episode 99 of the IT Experts Podcast plays an important role in this mini-series because that was the episode where Stuart and I talked about the MSP journey and its various stages.

For this first episode of the mini-series, I talk to you about the One Thing your MSP needs, the importance of awareness and mindset in recognizing early warning systems in your MSP, how fear of change affects the way you run your MSP, and everything that has got to do with certainty, confidence and getting your mindset right.

And for you to understand all of these ideas and how they link to building and scaling your MSP with confidence, then you will just have to listen to the whole episode.

I also ask you the six powerful questions that I want you to spend a good 2-30 minutes on for you to fully have a think about and understand where your business is right now. I want you to write down these questions and answer them with your thoughts and initial response.

1. On a scale of 1-10, how satisfied are you with how your IT/MSP is growing in line with the vision and hopes you had for it? Be honest with yourself.
2. If scoring less than a nine or ten, what specifically about the business is causing you to feel this way? It may be more than one thing or area of the business…
3. What is the consequence of not addressing what came up in 2)?
4. If you could address what came up in 2) what difference would it make to your business and/or life?
5. What one thing could you do that would allow you to start to address this?
6. What would success look like if you fully addressed it?

I hope you enjoyed this episode, and we look forward to you following us on this mini-series, with the next episode being released on Thursday, September 15th!

To join our amazing Facebook Group of over 300 MSPs where we are helping you Scale Up With Confidence, then click here – https://www.facebook.com/groups/738967166458742/

https://bit.ly/3IS9dpkUntil next time, you look after yourself and I'll catch up with you soon!

As MSP owners and operators, our growth journey is intrinsically tied to our personal aspirations. Yet, how often do we truly reflect on this? Today, I'm going to share five key tips to help you take control of your MSP's growth and avoid becoming the bottleneck.

1. Visualize Your Success: It all begins with a clear vision. Where do you see your MSP in three years? Is it about spending more quality time with your loved ones, achieving financial stability, or giving back to the community? Reverse engineer your vision and create a plan to get there. Without a personal vision, your MSP's growth may lack direction and purpose.

2. Measure What Matters: Many MSP owners struggle with what metrics to track. While it's easy to get lost in the details, focusing on key performance indicators (KPIs) that truly impact your bottom line is crucial. Keep a close eye on cash flow, profitability, and marketing ROI. Remember, what gets measured gets done, and it's essential to measure what matters most for MSP growth.

3. Decision-Making Authority: Who is calling the shots in your MSP? While input from others can be valuable, be cautious about involving too many people in decision-making. Trust your instincts and rely on qualified advisors. Your business model doesn't have to be overly complex. By streamlining decision-making, you prevent throttling your MSP's growth.

4. Time Management: Time is your most valuable resource. Identify tasks as £10, £100, or £1000-pound activities. Delegate or eliminate low-value tasks that don't contribute to MSP growth. As the leader, focus your time on high-impact, strategic activities that drive your business forward. For instance, I've delegated email management to my skilled PA, allowing me to concentrate on tasks that truly matter.

5. Consistent Reviews: Regular, structured meetings with your team are vital for MSP growth. Consistency is key here. Commit to the schedule you set and stick to it. Review performance, discuss strategy, and ensure everyone is aligned with your MSP's goals. Consistency builds trust and keeps your MSP on a steady growth trajectory.

As MSP owners, we often find ourselves juggling various roles and responsibilities. But remember, your business can only grow as much as your thinking allows. Avoid overcomplicating matters and trust the growth process. Seek advice and support from within the MSP community, like the Tech Tribe or CompTIA. Collaboration and shared experiences can provide valuable insights to fuel your MSP's growth journey.

In conclusion, your MSP's growth is a reflection of your vision, decision-making, time management, and consistency. By implementing these five tips, you can break free from throttling your MSP's potential. Start with a clear vision, measure what matters, streamline decision-making, manage your time wisely, and maintain consistent reviews with your team. Embrace the simplicity and trust in the process.

Remember, your MSP's growth journey should align with your personal aspirations, and with the right mindset, you can achieve remarkable results.

I hope you enjoyed this episode, as much as I enjoyed recording this, and the whole IT Experts team enjoyed creating it.

Connect with me on LinkedIn and see what I'm up to by clicking HERE

To join our amazing Facebook Group of over 300 MSPs where we are helping you Scale Up With Confidence, then click HERE.

Also, as I mentioned in this episode, Stuart and I have a Joint Keynote at the Managed Service Summit in London on Wednesday 14th of September, it's going to be an amazing event and it would be great to meet you there. All you need to do is click HERE to register.

And if you're ready to take the next step in supercharging your MSP, take the Scale with Confidence MSP Mastery Quiz. This will provide you with insights and guidance tailored to your specific needs.

Until next time, you look after yourself and I'll catch up with you soon!

First things first, Stephen shares all about himself and why he was put in front of the IT Experts Podcast limelight on behalf of NinjaOne. Stephen shares that he is from the MSP world himself with 14 years running an MSP in the Northeast of England. He briefly shares his journey in the MSP space.

Stephen then talks about the transition from Ninja RMM to NinjaOne and how the whole thing came about. Steven highlights that rebranding happens especially when building and organisation and starting to change in direction.

Then Stephen talks about the difference between Ninja RMM and NinjaOne. He says that in terms of the tool itself, they have built on a number of features where ultimately, they were just listening to the customers and what they want in the product. He also talks about the other solution stacks that they have got built into their system now.

We then continued to talk about the main challenge, why MSPs have so many systems and I ask Stephen his understanding of why this happens. For Stephen, the biggest reason that he always sees is the typical belief, "The customer is always right." We then talk about an MSP's relationship with vendors and how does having multiple vendors affects their ability to scale.

Then we tackle how can an MSP measure the effectiveness of their stack from an ROI perspective. Stephen says that it's about going down the traditional model and looking at the financial impact. At the same time, Stephen highlights that, although there isn't a perfect way to measure it, it's got to be the right way for your MSP.

Stephen also talk about how long he has been with NinjaOne and some of his predictions in the help desk, solution stack, and automation space. Stephen says that the biggest one he is currently seeing is how every MSP is now asking out for some form of API/automation/integration as they want to work freely between tools.

Wrapping up the episode, Stephen shares all about NinjaOne and what's in it for MSPs. NinjaOne is a single-pane IT management that MSPs can use to turn IT into a source of growth and innovation. Stephen draws from his experience and challenges before being in the MSP space and how NinjaOne helped them.

If you are using the right tools in the right fashion, you can scale a decent amount.

To learn more about NinjaOne and the solutions they offer to help you turn IT into a source of growth and innovation, visit their website here - https://www.ninjaone.com/

Join us in attending the ultimate MSP marketing strategy in just 60 minutes with Paul Green and NinjaOne. Simply click here - https://go.ninjaone.com/msp-marketing-webinar

To join our amazing Facebook Group of over 300 MSPs where we are helping you Scale Up with Confidence, then click here – https://www.facebook.com/groups/738967166458742/

Until next time, you look after yourself and I'll catch up with you soon!