The IT Experts Podcast

We have previously heard from him in one of our episodes, Ben Spector from Zomentum shares his insights while we ask for his help in simplifying some of the key tools that MSPs need in their growth journey to reach their objectives or directions ahead.

In the first few minutes, we will hear from Ben and specifically about the extensive measures his company takes in helping MSPs. He first shares his experiences and views on MSPs experiencing multi-stack issues and gives some tips on how to handle it.

Make sure not to miss out on the 4 tools every MSP needs to manage their pipeline - Marketing CRM, Sales CRM, PSA, and Accounting.

These 4 keys are essential in scaling up your business as you map out things clearly in your growth plans.

Wrapping up, I asked Ben about his key tool out of the 4, but we are lucky enough to have access to his blog on "Revenue Stack: The 4 Tools Every MSP Needs to Manage Their Pipeline" as we give the link below.

I hope you enjoyed this episode, as much as Ben and I enjoyed recording this, and the whole IT Experts team enjoyed creating it.

Ben's Blog - Revenue Stack: The 4 Tools Every MSP Needs to Manage Their Pipeline - https://benspector.uk/msp-sales/the-4-tools-every-msp-needs-to-manage-their-pipeline/

Connect with Ben on LinkedIn - https://www.linkedin.com/in/benspector1/

Check out Ben's website here: - https://benspector.uk/

Connect with me on LinkedIn and see what I'm up to by clicking here – linkedin.com/in/ianluckett

To join our amazing Facebook Group of over 300 MSPs where we are helping you Scale Up With Confidence, then click here – https://www.facebook.com/groups/738967166458742/

Until next time, take care of yourself and I'll catch up with you soon!

No doubt, there are so many questions about this contentious R&D issue that we get from MSPs

Join this conversation with Jack from P.S.S Limited – R&D Tax Expert, as he answers a fire hose of questions and overcomes some confusion to help us maximize our R&D tax credit claims.

In the first few minutes, Jack shared some of his success stories and experience in what they do around the industry. I liked how he talked about the value of those small companies and the impact that this initiative can make.

It is all about research and development in this episode, so get your notes pad and pens ready.

All evidence is from Jack's experience and the insights will blow your mind!

I also asked Jack about the process and their scheme's blueprint which will surely help your MSPs regain their pounds from taxes.

Jack also made it clear in this episode on how to deal with the legislation's ambiguity.

Wrapping up, Jack helped me expel the big three myths on R&D tax reliefs.

I hope you enjoyed this episode, as much as myself and Jack enjoyed recording this, and the whole IT Experts team enjoyed creating it.

Connect with Jack Davies on Linked and see what he's up to by clicking here – linkedin.com/in/jack-davies-5937301a9

Connect with me on LinkedIn and see what I'm up to by clicking here – linkedin.com/in/ianluckett

To join our amazing Facebook Group of over 300 MSPs where we are helping you Scale Up With Confidence, then click here – https://www.facebook.com/groups/738967166458742/

Until next time, look after yourself and I'll catch up with you soon!

Guess what, we are welcoming the second month of 2023 with Tech Tribe's main man, Nigel Moore.

If you have been tuning in since last year of our IT Experts Podcast journey, you'd recall that Nigel and the Tech Tribe help connecting MSPs together with their trainings and resources.

As we kickstart this fun (the start is even hilarious already!) yet worthwhile conversation, I asked Nigel about the "why" did he start to take courage in setting up his business. With that, I also let him share his personal vision and asked how much of an importance is putting that vision in place.

More often than not, as things go around in our MSP journey or in our life, we tend to get overwhelmed. Moving along in this episode, I shared my views on this, especially on the importance of planning, as Nigel also talked about his journaling his life.

Wrapping up, we share some golden nuggets on how you should better face the overwhelming feelings you experience and why it's okay not to be okay.

I hope you enjoyed this episode, as much as myself and Nigel enjoyed recording this, and the whole IT Experts team enjoyed creating it.

Connect with Nigel Moore on Linked and see what he's up to by clicking here – linkedin.com/in/nigelgmoore

Check out Tech Tribe and see what they're up to by clicking here - linkedin.com/in/nigelgmoore

Connect with me on LinkedIn and see what I'm up to by clicking here – linkedin.com/in/ianluckett

To join our amazing Facebook Group of over 300 MSPs where we are helping you Scale Up With Confidence, then click here – https://www.facebook.com/groups/738967166458742/

Until next time, look after yourself and I'll catch up with you soon!

Just like the previous episode, we're reaching miles across the United States as Brian Gillette from Feel-Good MSP joins us today. Listen in as he shares how his framework helped him survive and feel good about selling.

More often than not, there are a few MSP owners who are naturally confident in marketing their products. I couldn't help but get fascinated with our conversation in this episode, as Brian uncovered new perspectives in selling. He left us with a three-point agenda that would help us how to confidently sell and actually feel good about it, these are:

1. Solution
2. Authenticity
3. Connection

For each point, he gave his golden nuggets, as he also related it to the current sales landscape this year.

You sure don't want to miss our deep reflections but fun-filled episode. Wrapping up, Brian and II gave our own personal notes on how these three could be achieved and how communication is vital in our MSP sales journey.

I hope you enjoyed this episode, as much as I enjoyed recording this, and the whole IT Experts team enjoyed creating it.

Connect with Brian Gillette on Linked and see what he's up to by clicking here – linkedin.com/in/brian-gillette-27884b128

Connect with me on LinkedIn and see what I'm up to by clicking here – linkedin.com/in/ianluckett

To join our amazing Facebook Group of over 300 MSPs where we are helping you Scale Up With Confidence, then click here – https://www.facebook.com/groups/738967166458742/

Until next time, have a great New Year, you look after yourself and I'll catch up with you soon!

We're reaching all the way across to Atlanta, Georgia to talk with Alton Johnson, as he openly shares what he's up to and how he developed his automating pentesting software for MSPs. He also shared his story since he was 11 years old and how his discoveries brought him to help MSPs.

This podcast goes deep into all the elements around securing your MSP and how having a regular Pentest can help reduce and even sometimes GET Cyber-insurance. Alton clears the air for us and gave his 10 cents worth on this.

He also pointed out several reasons how MSPs could improve cyber security systems by automated pentesting and how investing in it could have an impact on the business in the long run.

One thing I liked about this episode is a prompt that could help you change your thoughts towards the traditional perspective of penetration testing. Alton signed off by sharing how he and his team simplified things and how efficient and yet powerful this could give your MSP's cyber security processes and services.

Wrapping up, Alton left his summary of advice as he continued clarifying all there is that we need to know in our cyber security system.

I hope you enjoyed this episode, as much as Alton and I enjoyed recording this, and the whole IT Experts team enjoyed creating it.

Check out and learn more about modern pentesting by clicking here – www.vonahi.io

Connect with me on LinkedIn and see what I'm up to by clicking here – linkedin.com/in/ianluckett

To join our amazing Facebook Group of over 300 MSPs where we are helping you Scale Up With Confidence, then click here – https://www.facebook.com/groups/738967166458742/

Until next time, have a great New Year, look after yourself and I'll catch up with you soon!

In this episode of the IT Experts Podcast, together with Stuart, we claim this as the best year and moving forward, we will help you beat the dangers of what lies ahead.

Either this is your best year or you just want to make it better, me and Stuart talked about crucial things that we have to get our knees on as we start or continue our business.

Listen in as discussed in the first few minutes, how time management is key to productivity. Stuart gave some golden nuggets on how to tone down our expectations, as we set ourselves back to work after the holidays. I also emphasized how powerful the two Cs are – choose and change.

As we get along, this podcast really pointed out how significant it is to acknowledge dangers and how we drive and thrive in the struggle under the pressure and expectations of a new year. I let Stuart spell out three important strategies that you have to take note of:

1. Getting out your own way
2. Change your environment
3. Check on who you hang out with.

We surely shared our thoughts and experiences about how this should help us taking an eye to the dangers this year. As we wrapped things up, me and Stuart gave our own cents that you shouldn't miss.

I hope you enjoyed this episode, as much as me and Stuart enjoyed recording this, and the whole IT Experts team enjoyed creating it.

Connect with Stuart Warwick and see what he's up to by clicking here - linkedin.com/in/stuartwarwick

Connect with me on LinkedIn and see what I'm up to by clicking here – linkedin.com/in/ianluckett

To join our amazing Facebook Group of over 300 MSPs where we are helping you Scale Up With Confidence, then click here – https://www.facebook.com/groups/738967166458742/

Until next time, have a great New Year,you look after yourself and I'll catch up with you soon!

Happy New Year and welcome to your best year yet! 💪🏼

In this episode of the IT Experts Podcast, I am giving you a "Motivated Firehose" that will definitely kickstart your 2023 by first, Raising your Standards.

This is just the perfect way to start your New Year! It is usual that in every start of the year, we get to think of the things we want to change, let me help you as I give you some insights into how to identify what you want to do differently this year compared with last year!

As I always put it, mindset is everything. How to start might be an easy question but it is easier said than done.

This time around, if you want different results, the first few minutes of this episode unbuckles golden thoughts on how to achieve lasting change.

I also relate this to the methodology that we use at The MSP Growth Hub – the 4 stages of The MSP Journey.

As you start your 2023 with full hopes of getting yourself and your business better, take these simple but effective tips to get your New Year energy back:

1. Set outcome in 90 days.
2. Do not be afraid to fail, treat it as a test.
3. Break into a 30-day chance.
4. Decide on a weekly basis what task you need to achieve each week to hit your monthly milestone.
5. Get someone to be an accountability buddy.

I hope you enjoyed this episode, as much as I enjoyed recording this, and the whole IT Experts team enjoyed creating it.

Connect with me on LinkedIn and see what I'm up to by clicking here – linkedin.com/in/ianluckett

To join our amazing Facebook Group of over 300 MSPs where we are helping you Scale Up With Confidence, then click here – https://www.facebook.com/groups/738967166458742/

Until next time, have a great New Year, you look after yourself and I'll catch up with you soon!

Nearing the holidays, I will help you unwrap effective tips on how to retain your people, especially since we are in a situation where we both deal with the challenges of remote and site works in today's time.

Make sure to take note of the action points and get yourself loaded as I shared and discussed every strategy, I am giving you. You can implement either one, two, three, four, or even all of the following steps:

1. Recruiting the right people.
2. Streamlining the onboarding process.
3. Getting great connections with co-workers.
4. Having a great and amazing employee-manager process.
5. Have a personal development plan within your team.

Make sure that you retain your team, retain your staff. Make sure that you know how to build that engagement culture and connect it again with the vision and values of your business.

I hope you enjoyed this episode, as much as I enjoyed recording this, and the whole team enjoyed creating it.

Connect with me on LinkedIn and see what I'm up to by clicking here – linkedin.com/in/ianluckett

To join our amazing Facebook Group of over 300 MSPs where we are helping you Scale Up With Confidence, then click here – https://www.facebook.com/groups/738967166458742/

Until next time, you look after yourself and I'll catch up with you soon!

This episode comes from the amazing discussions during one of our client alignment and goal setting sessions.

As we all know, the relationship with our team is as important as how we connect with our clients. Over the years as we as individuals as well as in business, this does change.

So, how can we ensure that we stay connect and constantly promote employee engagement?

That leads me to our important 10 tips today and never miss a single point as you listen to this episode, remember your notepad!:

1. Good quality Management Information
2. Cascading the company Vision, Mission and Values
3. Having clear defined departments
4. Clear leadership expectations and boundaries
5. Everyone knows how and when to escalate issues
6. Regular, effective company communications
7. Carrying out regular employee engagement surveys
8. Having a leadership open-door policy
9. Sharing company performance
10. Properly rewarding and recognising individuals

In the detail of this episode, I also explain and share some of my experiences with each tip.

I hope you enjoyed this episode, as much as I enjoyed recording this, and the whole IT Experts team enjoyed creating it.

Connect with me on LinkedIn and see what I'm up to by clicking here – linkedin.com/in/ianluckett

To join our amazing Facebook Group of over 300 MSPs where we are helping you Scale Up With Confidence, then click here – https://www.facebook.com/groups/738967166458742/

Until next time, you look after yourself and I'll catch up with you soon!

This one is for the reference books so I hope you won't miss listening to this golden episode, get your pens and paper ready.

I first let Chris walk us through everything the Microsoft Tech for Social Impact Team is doing. It is important we get to know who they are and what their team is doing that is massively helpful for every MSP

In the early minutes, I let Chris unbuckle myths about how non-profit businesses work. He made an interesting and comprehensive discussion on how it works and what the MSP can get from Microsoft to help their business grow,

It gets even more interesting when Chris shared tactics and unboxed the tech for the social impact toolbox.

We cleared up matters on common queries such as funding and payments.

Looking forward, I also let Chris talk about what is in store in the future and things they can offer for improved security. There is a good discussion that involves their internal processes as well.

I hope you enjoyed this episode, as much as Chris and I enjoyed recording this, and the whole IT Experts team enjoyed creating it.

Here are the important resources we have been talking about in this episode:

Non-profit PARTNER facing site - Build and implement solutions for nonprofits with Microsoft Security – Secure and Protect Nonprofit Data | Microsoft Nonprofits Non-profit training - Nonprofit training, courses & resources | Microsoft for Nonprofits Pricing - Compare Microsoft 365 Nonprofit Plans | Microsoft 365 Eligibility - Nonprofits Grants & Credits Eligibility | Microsoft Nonprofits

Connect and get to know more Chris Lines by clicking his LinkedIn - linkedin.com/in/chris-lines-8442803b

Connect with me on LinkedIn and see what I'm up to by clicking here – linkedin.com/in/ianluckett

To join our amazing Facebook Group of over 300 MSPs where we are helping you Scale Up With Confidence, then click here – https://www.facebook.com/groups/738967166458742/

https://bit.ly/3IS9dpkUntil next time, you look after yourself and I'll catch up with you soon!