The IT Experts Podcast

Today we talk about business automation, process automation and delivering significant stickiness to your clients by providing them effectively with their own PSA Tool.

To start off, John shared the journey of the company which started as a one-man MSP then transitioning to a company that's now a Dynamics for SME-based clients. John then touched on technical side of things like details about Microsoft Dynamics and the apps they include. He describes MS Dynamics as a big box of Lego.

John and I then continued to talk about how MS Dynamics brought a massive impact on his business, and he shares how this system has helped his business grow. John expressed how there's a shortage of Dynamics skills in the UK and in the world, and we both agreed that it's a great opportunity for MSPs to join in and embrace.

I highlighted that if you're an IT & MSP business owner who has an interest in the Dynamics environment, this is something that they could easily use to create stickiness to create a system, a CRM and an amazing opportunity for a PSA tool for their clients.

John then shared how it is going to work and how it will help the MSP space. He likened it to basically putting another string to your bow. He emphasized that when you build the system that your clients use to run their business, they are going to stay in touch with you. You know how their system works and you can keep supporting it over time.

Both John and I agreed that doing this takes your MSP to another level and John iterates that by integration with other systems, it's a much nicer conversation to have than 'you know my cybersecurity is better than yours' type of thing.

We then continued on to talk about what the process would entail if MSPs have their own system to deploy to clients or build their own system for them. John gave an example of one they've built, putting the idea into reality.

Additionally, we also tackled John's recommendations about holding or selling data when creating a bespoke system for clients and how IT & MSPs can begin understanding the whole thing about selling the business outcome and perceived value.

I also asked John about how the IT & MSP space could get an ROI back and he answered that they could get it really quite quickly.

Finally, to wrap up the episode, John highlights how he would wholeheartedly support any IT & MSP business that wants to add Microsoft Dynamics, CRM and business central power apps to their portfolio. He reiterated that it's a brilliant idea and a great thing for an MSP to add. He assures that although it might look a bit scary, it is definitely well worth it.

I hope you enjoyed this podcast episode as much as we enjoyed creating it.

You can access all the other IT Experts Podcasts here – https://innovatetosuccess.com/podcast/

To contact John, you can connect with him in his LinkedIn here – https://www.linkedin.com/in/mrjohnclark/

You can also drop him an email at [email protected] and check their website here – https://www.solutionsshared.co.uk/

If you haven't seen it yet, come and join our community in our own IT Experts App – you can check it out here – https://bit.ly/ITE-COMM

If we're not connected already, let's connect on LinkedIn, YouTube and over here at our website, www.innovatetosuccess.com

Alternatively, you can drop me an email at [email protected]

Until next time, you look after yourself and I'll catch up with you soon!

I asked Jason what the relationship with new clients will look like in the future, and how conversations will change. Jason believes that the biggest fundamental change in terms of client relationships is that the goals of technology will then be a direct alignment to the goals of the business.

Jason and I then talked briefly about sales and how sales language is so important.

I shared how it's similar in our very own IT Experts Community within the IT Experts App where we don't sell but rather focus on giving value and explaining how we can help.

We also discussed how important it is to create a partner relationship rather than a supplier relationship, and that you can leverage it down to your team, so you don't have to do it all.

Jason shared an example from their operations in Uptime Solutions on how to get your team to transition from supplier to partner relationships.

Both of us agreed that putting your customers first is important. Looking after your customers and giving extra value to your customers especially in times of crisis will make them feel more important thus making the relationship become stronger and stronger. That's the way to go!

Jason and I then continued talking about differentiating yourself from others and standing out.

Jason emphasized that focusing on a specific audience or area should go the same with MSPs, identify a criteria to figure out to whom you, as an IT & MSP business owner, deliver best.

The opportunities don't diminish, they just become more focused. In the end, you essentially end up with far better relationships that fit your standards as well.

Finally, to wrap up this series with a cherry on top, Jason gave the top three takeaways that IT & MSP business owners should focus on now or at least in a month ahead. This one is something you shouldn't miss!

I hope you enjoy this episode and I hope both parts in this series gave you massive value to grow and scale your IT & MSP business.

You can access all the other IT Experts Podcasts here – https://innovatetosuccess.com/itega-podcast/

If you want to reach out to Jason, you can message him in his LinkedIn here – https://www.linkedin.com/in/jason-kemsley-630983159/

If you haven't seen it yet, come and join our community in our own IT Experts App – you can check it out here – https://bit.ly/ITE-COMM

If we're not connected already, let's connect on LinkedIn, YouTube and over here at our website, innovatetosuccess.com

Alternatively, you can drop me an email at [email protected]

Don't forget that we are still currently accepting entries from the EP050 Special Episode contest.

Until next time, you look after yourself and I'll catch up with you soon!

We talked about business automation, the latest technology, the shape of leadership and the things to come in your IT & MSP business in the new way of working.

Jason began talking about how he sees rapid changes within the structure of the MSP and helpdesk as a whole. He talks about the points he believes will be in the future of MSP and help desk like how the customer care piece is going first line and product portfolios will just continue to grow and grow.

Then Jason and I weighed in briefly on the maturity in the business that affects its structure and organisation. I highlighted that reviewing the effectiveness of the tasks you are carrying out on a daily basis in your IT & MSP business is very important.

Jason then continued on to discuss how they assessed the amount of technical 'shiny balls' that came in the business and related that to how they started building Uptime Solutions.

He emphasized the biggest thing that contributed to their success that is also similar to what we teach here at IT Experts.

Both of us then tackled about how we think the business owner leadership is changing and Jason then explained what the clearest correlation between bigger MSPs and their business mindset is.

Finally, to wrap up the first part of this series, Jason and I discussed, what we think the future of MSP client relationship will look like.

We both agreed that even with the massive shift we are seeing within this space, looking after customers is the most important. He also emphasized that selling on value is important and can't be overlooked.

I hope you enjoy this episode, watch out for Part 2 of this episode where Jason and I discussed further on client relationships, how to build those relationships, a little bit about sales and how to build value in your customers.

You can access all the other IT Experts Podcasts here – https://innovatetosuccess.com/itega-podcast/

If you want to reach out to Jason, you can message him in his LinkedIn here – https://www.linkedin.com/in/jason-kemsley-630983159/

You can also catch us at the SDC Channel Summit on 6th July, where Jason and I were invited to speak. Check it out here – https://sdc-channel.com/

If you haven't seen it yet, come and join our community in our own IT Experts App – you can check it out here – https://bit.ly/ITE-COMM

If we're not connected already, let's connect on LinkedIn, YouTube and over here at our website, innovatetosuccess.com

Alternatively, you can drop me an email at [email protected]

Don't forget that we are still currently accepting entries from the EP050 Special Episode contest.

Until next time, you look after yourself and I'll catch up with you soon!

We are still giving you a tonne of value but this time, it comes with so much MORE.

First, we cover off what you need to do right now to get you on track and get your IT & MSP business growing.

Spoiler alert! It's all about confidence and discipline.

Secondly, as we launch this special episode, we also launch our brand new IT Experts Test,

I go through with you in this podcast why we asked each question and then explain why it is so important.

I encourage you to take the IT Experts test which only has 10 questions and is absolutely FREE.

We will then email you a report that explains your results, analysis and what areas in your IT & MSP business that YOU NEED TO FOCUS ON RIGHT NOW.

Lastly, I provide the details on how to enter the prize draw to get a chance to WIN a FREE IT Experts Discovery Session worth £495+VAT. Don't miss it!

I hope you enjoy this special episode as much as we enjoyed creating it.

Again, we are thankful for the feedback from the previous 49 podcast episodes and we love hearing the results clients are getting from all the tips, tricks, and strategies within all the content that we create.

Take the IT Experts Test here – https://itexperts.surveysparrow.com/s/IT-Experts-Test-/tt-594a90a4c6

Send a screenshot of your review and email your entry for a chance to win the FREE Discovery Session at [email protected]

You can access all the other IT Experts Podcasts here – https://innovatetosuccess.com/itega-podcast/

If we're not connected already, let's connect on LinkedIn, YouTube and over here at our website, innovatetosuccess.com

Until next time, you look after yourself and I'll catch up with you soon!

This episode is a two-part podcast where I share with you the interview that BBC Radio London held with me talking about how to adopt to the new way of working.

In this episode, I tackle the four key points and break down the tips and strategies in adopting a hybrid working environment, I share with you the 7-minute audio clip of the interview I had in BBC Radio London.

In the interview, I talked about how to set up a routine when working from home and the changes we've seen on how we work more effectively in this new way of working.

The second part of the podcast is where I share and discuss with you the following tips on successfully adopting this new working environment while growing your IT & MSP business.

The four main points are:

1. Having a routine
2. Having a great environment
3. How to motivate your team?
4. How to help out and find out if someone is struggling working remotely?

I also talked about how these tips are not only for you but for THEM (your team) and more tips on how to coach your team remotely.

Since this episode is a two-part podcast, that mean you have double the value to give you so you can take your IT & MSP business to YOUR NEXT LEVEL while working on a hybrid environment.

You can access all the other IT Experts Podcasts here – https://innovatetosuccess.com/itega-podcast/

If you haven't seen it yet, come and join our community in our own IT Experts App – you can check it out here – https://bit.ly/ITE-COMM

If we're not connected already, let's connect on LinkedIn, YouTube and over here at our website, innovatetosuccess.com

Alternatively, you can drop me an email at [email protected]

PPA or DISC profile, whatever you name it, is a profiling tool that scores you from the questions you answer. It is an assessment of behaviour for you to better understand yourselves, your peers and your team members.

It scores you focusing on four personality traits:

D – Dominance

I – Influence

S – Steadiness

C – Compliance

I go on to explain more specifically the different types of assessment, from D to C, and how people with these results fit into the world of IT & MSP.

Then I shared with you my own profile. And what I have learned from doing this with my team is that I now know how to adjust my management, leadership and communication style to make sure everybody can get into flow as quickly as possible.

DISC profiling is an investment.

It helps you build better teams and understand their roles so that you can get more out of your team, that in turn will deliver more for your clients easier. Now what to remember is that these results change because we all grow and develop, so it's always good to rerun the program and assessment.

I hope this episode has provided you with great value, especially in having a better understanding of DISC profiling to help you become a better, more effective and efficient leader in your IT & MSP business.

You can access the other IT Experts Podcasts here – https://innovatetosuccess.com/itega-podcast/

If you haven't seen it yet, come and join our community in our own IT Experts App – you can check it out here – https://bit.ly/ITE-COMM

If we're not connected already, let's connect on LinkedIn, YouTube, and over here at our website, innovatetosuccess.com

Alternatively, you can drop me an email at [email protected]

Until next time, you look after yourself and I'll catch up with you soon!

In this episode, he shared powerful tips on how to smash, destroy and kill any reservations, issues, and challenges that IT & MSP business owners have around prospecting online, how to talk to people online, and closing online.

Matt shares how he believes that human-to-human interaction built within the structure, despite technology automation and marketing, plays a very bold part in sales, now more than ever. He and myselWef then continued to share how Sales is all about the service element.

A lot will sell a product, but the big money is in the relationship built through trust. It is important to be clear on your company values and live by them as well.

Matt then went on to give great tips on prospecting and connecting online. The key thing in prospecting is qualification.

Matt and I then tackled optimising social media to create awareness for prospecting. We discussed how it's important to be clear and obvious on what you want people to want from you.

Then, connecting is a long strategy so it is important to make sure to have a conversation with somebody and ALWAYS have a logical next step.

Both Matt and I dived into more tips, the dos and don'ts in the sales process, and the importance of having a script in closing. And one of the key things in closing especially online is to work harder than you ever did and make the close effortless for your clients.

Matt highlights that Sales is simple, you just commit to understand it, commit to finding out what people need from you, then decide when you are a match and work to get the results.

To say that this podcast episode is full of tips is an understatement. It is LOADED with not only useful but powerful tips to help you grow your IT & MSP business.

You can access the other IT Experts Podcasts here – https://innovatetosuccess.com/itega-podcast/

If you haven't seen it yet, come and join our community in our own IT Experts App, where you can reach out to Matt himself for more tips, as he is part of our IT Experts Power Team in our IT Experts community with loads of videos and content from him for YOU. – you can check it out here – https://bit.ly/ITE-COMM

You can also get a free copy of Matt's book, Open with a Close, The Twelve Point Guide to Closing More Sales here – https://www.eliteclosingacademy.com/owac-book-offer-website

If we're not connected already, let's connect on LinkedIn, YouTube and over here at our website, innovatetosuccess.com

Alternatively, you can drop me an email at [email protected]

Until next time, you look after yourself and I'll catch up with you soon!

Returning to the hybrid office will obviously come with leadership challenges for IT & MSP business owners, so I share with you 3 strategies or tips to get staff back into the office, get them working, and engaged.

1. Regrouping and reconnecting

2. Resetting individual targets

3. Creating an engaged environment

I hope that this episode helps you prepare to get your teams back to the office and make sure you are getting the best out of your IT & MSP business.

You can access the other IT Experts Podcasts here – https://innovatetosuccess.com/itega-podcast/

If you haven't seen it yet, come and join our community in our own IT Experts App – you can check it out here – https://bit.ly/ITE-COMM

If we're not connected already, let's connect on LinkedIn, YouTube, and over here at our website.

Alternatively, you can drop me an email at [email protected]

Until next time, you look after yourself and I'll catch up with you soon!

Welcome to the IT Experts Podcast - Break Fix Edition; shorter and sharper blasts of IT & MSP business growth tips, tricks, support, and advise.

And in today's episode, I share with you our IT Experts community and what it's all about, how it can help you, what it can do for you, and what it provides you.

Obviously, we created our own app that's aligned with our company values and created a community to provide value, assistance, and support to IT & MSP business owners.

There are 3 levels in the community and they are:

1. App Level
2. IT Experts Community Level
3. Accelerator Programme or Mastermind Programme Level

Our amazing IT Experts Community provides a boatload of value and is housed in the IT Experts App available in iOS, Android, and Desktop.

I hope that this episode helps you in your journey to taking your business to YOUR next level.

You can access the other IT Experts Podcasts here – https://innovatetosuccess.com/itega-podcast/

If you haven't seen it yet, come and join our community in our own IT Experts App – you can check it out here – https://bit.ly/ITE-COMM

If we're not connected already, let's connect on LinkedIn, YouTube and over our website at innovatetosuccess.com.

Alternatively, you can drop me an email at [email protected]

Until next time, you look after yourself and I'll catch up with you soon!

Heather shares with us how the way of selling and growing is evolving. She then talks about how making inclusive business decisions will not only get your business better results but also have your team buying in the same vision and moves the same direction. She also notes two sides to consider in selling virtually which are:

1. Technology

2. Strategic understanding before getting on a call and sell

Heather also discussed how marketing doesn't have to be expensive. She encourages to find a partner in your area that can help you build and develop but don't break the bank either. Heather noted that marketing is also constantly evolving and that you need to evolve with it.

Jason then shared about hybrid teams and that it is a way of future-proofing the business. He noted that to be a leader in a hybrid workforce, it is important to connect and care for your team. Listen to your team, have an open mind, and make sure to let them know that you care about their success, not just your own.

Jason went on to discuss the importance of challenging your team to come up with out-of-the-box thinking.

We also tackled some other leadership, sales, and marketing tips that you can use to help your IT & MSP business grow.

If you want to learn more or just keep the conversation going, you can get in touch with Jason Eberhardt via his email.

You can access the other IT Experts Podcasts here – https://innovatetosuccess.com/itega-podcast/

If you haven't seen it yet, come and join our community in our own IT Experts App – you can check it out here – https://bit.ly/ITE-COMM

If we're not connected already, let's connect on LinkedIn, YouTube and over our website at innovatetosuccess.com.

Alternatively, you can drop me an email at [email protected]

Until next time, you look after yourself and I'll catch up with you soon!